# Compare SpotOn vs GrubHub 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SpotOn and GrubHub based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/197473-210141/SpotOn-Restaurant-vs-GrubHub

---

# SpotOn vs GrubHub Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SpotOnGrubHub2/4 selected

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.2 (367)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

[GrubHub](https://www.capterra.com/p/210141/GrubHub/)[4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/)

[## SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.2 (367)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.2

Customer Service

4.2

Reviews Sentiment

JD

Based on [367 reviews](#user-reviews)

Positive

302

Neutral

16

Negative

49

[## GrubHub](https://www.capterra.com/p/210141/GrubHub/)[4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

4.3

Ease of Use

4.5

Customer Service

4

Reviews Sentiment

Based on [131 reviews](#user-reviews)

Positive

105

Neutral

21

Negative

5

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 1,629 reviews from food delivery software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Missing features

Not enough reviews

Feature ratings

Online Ordering

4.0

Order Management

3.9

Mobile Access

4.3

Food Delivery Dispatching

5.0

Delivery Tracking

NA

82%Fit

High performer

Feature ratings

Online Ordering

4.5

Order Management

4.4

Mobile Access

4.6

Food Delivery Dispatching

4.3

Delivery Tracking

3.9

User satisfaction

User satisfaction

4.2

User reviews[367](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Ease of use

4.2

Functionality

4.2

Value for money

4.2

Customer support

4.2

User satisfaction

4.3

User reviews[131](https://www.capterra.com/p/210141/GrubHub/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

3.8

Customer support

4.0

Price starts from

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

SpotOn is a fully-integrated restaurant and retail management system empowering businesses of all sizes with digital tools supported by personal service at a fair price.

Best for

Designed for businesses of all sizes, a catering solution that helps with saving order history, scheduling deliveries, creating meal budgets, setting recurring orders, and more.

## User reviews

Pros & cons

JD

Judson D.

Owner Operator

> "Guest Service from the support team, most of all \[sensitive content hidden\] It very user friendly product and helps us keep track of..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6838509)

KG

Kris G.

Owner

> "We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

AG

Ann G.

General manager

> "He’s knowledgeable, responsive, and genuinely focused on helping our business succeed. If you want a reliable, all-in-one solution..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6866307)

CG

Cary G.

Managing Partner

> "Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7071586)

MT

Madison T.

Owner

> "Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

TE

Tony E.

Finance Manager

> "I still don’t have resolved various issues such as billing tied to move to SpotOn on credit card fees, export integration to..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6768236)

TC

Tadeo C.

GM

> "The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7010276)

KG

Kris G.

Owner

> "The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

HF

Hernan F.

Owner

> "Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

AP

Anthony P.

Program Manager

> "There is no way for a customer to check a gift card balance online. When I sought customer support it took a number of back and forth..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6267979)

KC

Kate C.

Director of Events and Community Engagement

> "We used micros before and this is night and day improvements and ease of training, improvements and edits."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6766622)

VA

Vince A.

President

> "This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

TC

Tadeo C.

GM

> "SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7010276)

LG

Lauren G.

General Manager

> "I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

FE

FREDDIE E.

manager

> "great service and fast response to issues and also easy to use devices."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7048405)

MT

Madison T.

Owner

> "However, after telling Spot On that we decided to go with a different company because the other company was offering free hardware,..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

TS

Tracy S.

President

> "There have been a couple of minor tweaks and fixes needed but they were remedied quickly."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6833919)

AH

Adam H.

Owner

> "Poor advance coordination with the applications prior to installation which creates a great deal of unnecessary stress and confusion..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6769879)

VR

Verified Reviewer

Owner

> "SpotOn does provide a competitive price for CC processing and POS systems included."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

BM

Bruno M.

president

> "So you pay tax on the sale, and Sales tax is not properly deducted."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7049382)

ZC

Zoe C.

Assistant Manager, Marketing Director

> "I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6488710)

JP

Jennifer P.

Owner

> "After much back and forth, we finally received a replacement router but received no credit for the months we paid for the non-working..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

DO

Dasha O.

Admin

> "I like that they offer a cellular backup incase of an internet problem. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6507951)

KG

Kris G.

Owner

> "I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

JD

Judson D.

Owner Operator

> "Very easy to use and learn with the BOH and seems to be easy for our staff to use on the POS stations."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6838509)

LG

Lauren G.

General Manager

> "You create a tab for a customer and it just completely disappears sometimes!"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

PL

Parish L.

General Manager

> "sensitive content hidden\] is one of the best supporters (Customer & phone)."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6879343)

JP

Jennifer P.

Owner

> "SpotOn puts in an enormous effort to sign-up your business initially, but does not put in effort to retain your business."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

RW

Reagan W.

Owner

> "A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4914600)

HF

Hernan F.

Owner

> "Too many departments to resolve issues."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

LP

Louis P.

Facilitator

> "Excellent response time and customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6792399)

LG

Lauren G.

General Manager

> "I bought my system from a third party so I can't even go through Spoton's customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

JH

Julie H.

Owner

> "The express POS is very simple to program and is easy to train new employees how to use it. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6804949)

MT

Madison T.

Owner

> "We made several phone calls and sent many emails and still never heard back. When they finally came out to install the hardware, they..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

SP

Servando P.

CFO

> "I think Toast and even Breadcrumb are much better POS systems."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6710583)

RW

Rachel W.

owner

> "Constant handheld issues caused our staff years of grief during busy times."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6767656)

AG

Ann G.

General manager

> "Most importantly, Ivan Monroy’s support has been outstanding."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6866307)

VA

Vince A.

President

> "The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

AR

Antonio R.

Owner

> "Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6176502)

JP

Jennifer P.

Owner

> "As a result employees do not use them and we have to continue paying for them because of our contract."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

JO

Jackie O.

owner

> "I look forward to being able to tap into more features as we grow. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6273103)

MT

Madison T.

Owner

> "Prices in the system were (and still are) incorrect and you can only alter them if you have access to a laptop."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

VR

Verified Reviewer

Owner

> "Nothing changed on my end and my revenue stayed consistent."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

KG

Kris G.

Owner

> "All I can do is warn anyone thinking about purchasing this system regrets."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

GRP

Ganesh Reddy P.

Manager

> "From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4317730)

RW

Rachel W.

owner

> "It is not the right system for bars/restaurants."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6767656)

GRP

Ganesh Reddy P.

Manager

> "Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4317730)

VA

Vince A.

President

> "Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

AH

Adam H.

Owner

> "System appears to be easy to navigate and intuitive."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6769879)

JP

Jason P.

Owner

> "Hardware locking up, freezing and impacting work shifts and service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6595478)

MS

Michal S.

Partner

> "I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6027088)

HF

Hernan F.

Owner

> "Too much problems with the company."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

LP

Louis P.

Facilitator

> "Awesome sales person Mr."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6792399)

CC

Cindy C.

Chef Owner

> "POS main screen slow and not touch sensitive as it should be"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6808926)

HL

Heathee L.

Owner operator

> "Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6018153)

VR

Verified Reviewer

Owner

> "They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

PR

Pamela R.

Special Events Bar Manager

> "I was really excited to get information about SpotOn, especially since I knew the sales rep personally."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6321388)

DJ

DAKIN J.

OWNER

> "ALL MY FUNDS FROM GOING THROUGH AND DIDNT ALLOW MY TRANSACTIONS TO GO THROUGH."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6295609)

CH

Caitlin H.

GM

> "SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end!"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4964656)

TS

Trent S.

owner

> "From not allowing us to start a tab with American Express to not allowing us to re adjust a tip if it was entered incorrectly.. For..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#SoftwareAdvice___6193076)

SA

Shane A.

ceo

> "Portable credit card reader is a life changer and rarely do I have to remember to charge it or turn it off!Super"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4734784)

JK

James K.

Chef Owner

> "It has taken 2 months to address our issues and they still aren't resolved."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6871919)

SW

Susan W.

Accountant/Co-Owner

> "Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4140551)

CC

Cindy C.

Chef Owner

> "Menu build not handled as well as I would have liked and as I was assured it would be"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6808926)

CW

Cristian W.

finance manager

> "easy to combine with our other products"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6243111)

SB

Stephen B.

CFO

> "Constant problems with the register and system and poor to no response time. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6631632)

LJ

Lyndsey J.

Owner

> "The reports that are available will help us with food costs and customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4768603)

BW

Brenda W.

Partner

> "Our beginning relationship was not that great as a rep left the company within days of us beginning our setup without a word to us."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6666555)

ZC

Zoe C.

Assistant Manager, Marketing Director

> "Tech support and (especially \[sensitive content hidden\]) are very responsive and helpful."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6488710)

CH

Cale H.

Owner/operator

> "Customer service/back-end, point of sale, scheduling, proposals (or lack there of), credit card machine, basically everything."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4805189)

AR

Antonio R.

Owner

> "With \[sensitive content hidden\] help, we have been able to easily manage multiple locations and administrators."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6176502)

MT

Madison T.

Owner

> "Our cafe is also still not listed on Door Dash."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

JL

Jordan L.

Head Manager

> "Love the adaptability and how easy it is to change."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6451375)

VA

Vince A.

President

> "The in-house issues it’s now causing has taken it to a new level of dissatisfaction."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

TD

Tammy D.

Manager

> "sensitive content hidden\] stayed with us during our busiest times and help troubleshoot and solve any glitches that came up."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4815434)

RA

Rachel A.

owner

> "has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6040586)

ST

Sheila T.

Owner

> "I like the ability to provide a discount for cash sales. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4819067)

Bill C.

Owner

> "I recently had an issue that Client Success Partner"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6812030)

MC

MARIA C.

Manager

> "Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6175143)

ST

Sheila T.

Owner

> "Virtual Terminal is not great for sending invoices and does not sync with inventory. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4819067)

[View Reviews](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

JR

Jessica R.

Owner

> "It enables restaurants to increase their sales and exposure, bringing in new customers that may have otherwise not..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6838331)

JD

Johnathan D.

Owner

> "Support can be slow and opaque, and the overall structure feels less like a partnership and more like a cost of..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___7071440)

Frankie S.

Welcome desk associate

> "It was easy to use with a super short learning curve, I always felt my personal data was secure, for the most part..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6882662)

JR

Jessica R.

Owner

> "The fees. While I understand they have to make money as well, knowing what they charge the customers on top of..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6838331)

Frankie S.

Welcome desk associate

> "The addition of a favorites feature was needed from day one, so I'm glad it exists now."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6882662)

AM

Annie M.

Physician Assistant

> "Recently I find the fees associated with ordering have been really high, so I've been using the app less."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___7054702)

JR

Jessica R.

Owner

> "DoorDash and UberEats have taken over as the dominate providers."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6838331)

AS

Alex S.

Restaurant Manager

> "Not available everywhere, in our Tourist Town there is only Pick-Up available, which doesn’t contribute to our..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6789523)

RP

Rachel P.

Office Manager

> "There are so many businesses that use this and it makes for great ordering decisions."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6324741)

JC

Jim C.

CEO

> "Food is never correct and the last thing they want to do is try to help you."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6798055)

DJ

Douarou J.

Artist producer

> "Is best to oders food with GrubHub also many good meals available in the app"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6539374)

SB

Sondra B.

Bookkeeper

> "First one my order was late and the driver explained to me that this happens if another order comes in before they..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6203325)

DJ

Douarou J.

Artist producer

> "Is the best way to oder food in real time"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6539374)

TK

Theodore K.

Owner

> "So, you are told you will be charged, say, 30%, but then you find yourself paying an additional 3% for credit card..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4916445)

RP

Rachel P.

Office Manager

> "These options are highly convenient because we aren't always able leave the office."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6324741)

SB

Sondra B.

Bookkeeper

> "I get a message from them at 11:50am that my order was cancelled. "

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6203325)

JC

Jim C.

CEO

> "Tip them good if you can."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6798055)

Shanice P.

Customer Service Agent

> "The drivers sometimes take your food and complete the delivery without the food being delivered."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3501573)

NO

Nicky O.

Independent Stylist

> "I like the different selections I have to order food."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6242029)

SB

Sondra B.

Bookkeeper

> "I will never use your service and for sure make sure I let everyone know how horrible your service is."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6203325)

TC

Tanirah C.

Shift supervisor

> "I love how fast you can order from the app great quality service"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6299323)

ZS

Zoey S.

Associate

> "I do not like how you cannot add in comments most of the time when ordering food."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4183456)

TK

Theodore K.

Owner

> "Of the ordering and delivery services we tried (GrubHub, UberEATS, DoorDash and Postmates)"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4916445)

TC

Tonya C.

Care giver

> "I don’t like that they auto renew you for their grub hub pass (for free delivery or special deals) and I dislike..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2829745)

VR

Verified Reviewer

Video Producer & Editor

> "GrubHub's mobile app is intuitive and easy to navigate, their customer service is top notch, and on a more..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3799569)

JC

Joshua C.

Owner

> "Customer service was difficult to deal with in addressing these issues, especially compared to other food delivery..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4496175)

SN

Steven N.

Church School Teacher and a UFC Fit Kids Attendant

> "I got a free year of GrubHub thanks to Amazon Prime Day days ago."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___5074795)

JM

John M.

Supervisor

> "However, the prices for certain orders/items seemed excessive compared to others."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3851371)

Faith N.

Leadership Development Intern

> "They offer free delivery and promo codes with huge discounts for students that is so helpful and should continue."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3487808)

VR

Verified Reviewer

Medical Assistant

> "The prices are too expensive and low choices on restaurants"

[See full review](https://www.capterra.com/p/210141/GrubHub/#GetApp___3804038)

Faith N.

Leadership Development Intern

> "They have a chatline that is filled with real people who are ready to help you with whatever issue you may be..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3487808)

QK

Quinlan K.

Student

> "This can lead to me using other apps before I use GrubHub just due to the fact that the restaurant I want to eat..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2961082)

KC

Kimberly C.

Regional Sales Manager-West

> "It is very easy to use, its tracker is very accurate, and I get a discount through Amazon Prime."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6052079)

KS

Kyoko S.

CRNP

> "I tried to use a giftcard given by my colleague, and it was very hard to use with phone app-eventually I needed to..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2958773)

JM

Joseph M.

Assistant Controller

> "Great selection of restaurants, and the deliveries have always been on time for me."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___6052293)

JC

Joshua C.

Owner

> "I also had a lot of issues of the order not being correct."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4496175)

MJ

Mike J.

Editor / Producer

> "They are as effective as the others and sometimes have good promtions."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4745412)

CJ

Cole J.

Landscape Designer

> "Sometimes I'm frustrated with the fees."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3684837)

SN

Steven N.

Church School Teacher and a UFC Fit Kids Attendant

> "Feels nice to use it alongside DoorDash and Uber Eats."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___5074795)

VR

Verified Reviewer

Student

> "Incentives such as promo codes and coupons are not frequently offered."

[See full review](https://www.capterra.com/p/210141/GrubHub/#GetApp___2911918)

SC

Shalawn C.

Office Manager

> "GrubHub is a customer favorite online ordering platform, because they are not as expensive as some others. But,..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4589463)

VR

Verified Reviewer

Research Scientist

> "They have added a bunch of new charges and fees which add up with the order."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2973885)

TG

Tiffany G.

Shift manager

> "I love the app its super user friendly it walks you through every step on the app and then some if your looking..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3473048)

QK

Quinlan K.

Student

> "The worst part of the software is the fact that their is not a ton of options."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2961082)

DF

Daniel F.

Teacher

> "Orders are customizable, and can be tracked straight from your phone or computer, and you can even request..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2983300)

CB

Chiffon B.

Marketing rep

> "That can be challenging for integration."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3269807)

MJ

Mike J.

Editor / Producer

> "They deliver fast in my area."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4745412)

NM

Neeraja M.

Student

> "They do this to avoid paying the service fee."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2980622)

MR

Miguel R.

Research Assistant

> "One of my most used features is the "start group order" and it allows you to invite your friends to order together."

[See full review](https://www.capterra.com/p/210141/GrubHub/#GetApp___2829580)

JB

Josh B.

Co-Founder

> "Prices of delivery can be expensive at times."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2863417)

CA

Christopher A.

Artist

> "This software has a lot pros because it can order choose food or something, get the order tracking it and have..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2950806)

VR

Verified Reviewer

Research Scientist

> "The support has been a bit sketchy at times."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2973885)

CP

Christina P.

Certified nursing assistant

> "People are able to order at so many places using this software."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3529145)

NM

Neeraja M.

Student

> "Small businesses suffer as a result of this."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2980622)

RR

Rudy R.

Managing Director

> "The app is easy to use."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___4741320)

MZ

Michael Z.

Analyst

> "It's costly at points - service fees."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3392035)

CP

Christina P.

Certified nursing assistant

> "The benefits of having GrubHub is that I don't need to worry about driving from one place to another."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3529145)

CC

Cat C.

Founder

> "the only fault was when someone dropped out coffees it was quite a hassle to get a refund after many calls and..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2421124)

US

Urvi S.

Student

> "Dpending on the location of the store sometimes this plat form provides cheaper options than other mobile food..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2871272)

VR

Verified Reviewer

Solutions Architect

> "The fees do not justify the convenience."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2800723)

VR

Verified Reviewer

HSBC

> "You can also browse an find new places you never heard about before."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3472011)

Kelly P.

Owner

> "I do feel like the fees are too high to use the app too much, but when you are ill or truly can't make or get out..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2745471)

US

Urvi S.

Student

> "The app provides a decent platform for food delivery and ordering services, with local restaurants."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2871272)

KC

Kimberlee C.

Admin

> "A bit pricey."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3018419)

NB

Nancy B.

Owner

> "Makes ordering for my favorite food places easy"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3493960)

JH

Jenaca H.

Freelance writer

> "Very ocassionally the app doesn't load, or inexplicably closes as I'm using it"

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2768943)

CP

Christina P.

Certified nursing assistant

> "All you need to do is write online support and they will make it Right for you."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3529145)

VR

Verified Reviewer

Data Scientist

> "Grubhub is really expensive."

[See full review](https://www.capterra.com/p/210141/GrubHub/#GetApp___2807440)

AJ

Amanda J.

Professional Liability Claims Representative at Sedgwick Management Consulting

> "So many options to get good food delivered to your door."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___3458022)

TH

Tiara H.

Bartender

> "Really high fees."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2835341)

VR

Verified Reviewer

Teaching Assistant

> "The food delivering app has the most offer from different restaurants, and they let restaurants choose what kind..."

[See full review](https://www.capterra.com/p/210141/GrubHub/#GetApp___2829185)

TH

Tiara H.

Bartender

> "This makes delivery not worth it."

[See full review](https://www.capterra.com/p/210141/GrubHub/#Capterra___2835341)

[View Reviews](https://www.capterra.com/p/210141/GrubHub/reviews/)

## User interface

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)

4.25 (367)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

SpotOn

Top features

40/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Delivery Tracking
-   Discount Management
-   Dispatch Management
-   Electronic Payments
-   Employee Management
-   Food Delivery Dispatching
-   For Restaurants
-   Generative AI
-   Geographic Maps
-   Geolocation
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Kitchen/Menu Management
-   Live Tracking
-   Location Tracking
-   Loyalty Program
-   Mobile Access
-   Mobile Alerts
-   Multi-Location
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Processing
-   Order Tracking
-   Point of Sale (POS)
-   Promotions Management
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Reporting
-   Real-Time Updates
-   Reporting/Analytics
-   Reporting & Statistics
-   Route Management
-   Route Optimization
-   Routing
-   SMS Messaging

[See all features](https://www.capterra.com/p/197473/SpotOn-Restaurant/#features)

GrubHub

18/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Delivery Tracking
-   Discount Management
-   Dispatch Management
-   Electronic Payments
-   Employee Management
-   Food Delivery Dispatching
-   For Restaurants
-   Generative AI
-   Geographic Maps
-   Geolocation
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Kitchen/Menu Management
-   Live Tracking
-   Location Tracking
-   Loyalty Program
-   Mobile Access
-   Mobile Alerts
-   Multi-Location
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Processing
-   Order Tracking
-   Point of Sale (POS)
-   Promotions Management
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Reporting
-   Real-Time Updates
-   Reporting/Analytics
-   Reporting & Statistics
-   Route Management
-   Route Optimization
-   Routing
-   SMS Messaging

[See all features](https://www.capterra.com/p/210141/GrubHub/#features)

### Recognition

No recognitions have been awarded to SpotOn

No recognitions have been awarded to GrubHub

### Deployment & support

SpotOn

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

GrubHub

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SpotOn

-   By SpotOn
-   Located in United States
-   Founded in 2013

GrubHub

-   By GrubHub
-   Located in United States
-   Founded in

## Popular Comparisons

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.25 (367)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

vs

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Contact vendor for pricing

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4.3

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4.5

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Contact vendor for pricing

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4.2

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4.3

[View full comparison](https://www.capterra.com/compare/118828-197473/Lavu-vs-SpotOn-Restaurant)

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$69/month

4.3

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4.5

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4.3

Features

4.6

4.5

Ease of Use

4.9

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