# Compare SpotOn vs DoorDash for Merchants 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SpotOn and DoorDash for Merchants based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/197473-229272/SpotOn-Restaurant-vs-DoorDash

---

# SpotOn vs DoorDash for Merchants Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SpotOnDoorDash for Merchants2/4 selected

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.2 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/)

[## SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.2 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.2

Customer Service

4.2

Reviews Sentiment

RS

Based on [370 reviews](#user-reviews)

Positive

304

Neutral

16

Negative

50

[## DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

4.2

Ease of Use

4.3

Customer Service

3.7

Reviews Sentiment

Based on [188 reviews](#user-reviews)

Positive

152

Neutral

10

Negative

26

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 1,659 reviews from food delivery software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Missing features

Not enough reviews

Feature ratings

Online Ordering

4.0

Order Management

3.9

Mobile Access

4.3

Food Delivery Dispatching

5.0

Delivery Tracking

NA

84%Fit

High performer

Feature ratings

Online Ordering

4.3

Order Management

4.1

Mobile Access

4.4

Food Delivery Dispatching

4.1

Delivery Tracking

4.0

User satisfaction

User satisfaction

4.2

User reviews[370](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Ease of use

4.2

Functionality

4.2

Value for money

4.2

Customer support

4.2

User satisfaction

4.1

User reviews[188](https://www.capterra.com/p/229272/DoorDash/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

3.8

Customer support

3.7

Price starts from

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

SpotOn is a fully-integrated restaurant and retail management system empowering businesses of all sizes with digital tools supported by personal service at a fair price.

Best for

United States

## User reviews

Pros & cons

RS

Radha S.

Legal Assistant

> "The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7139502)

KG

Kris G.

Owner

> "We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

RS

Radha S.

Legal Assistant

> "Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this,..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7139502)

CG

Cary G.

Managing Partner

> "Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7071586)

JD

Judson D.

Owner Operator

> "Guest Service from the support team, most of all \[sensitive content hidden\] It very user friendly product and helps us keep track of just..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6838509)

KG

Kris G.

Owner

> "The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased...."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

AG

Ann G.

General manager

> "He’s knowledgeable, responsive, and genuinely focused on helping our business succeed. If you want a reliable, all-in-one solution with..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6866307)

TE

Tony E.

Finance Manager

> "I still don’t have resolved various issues such as billing tied to move to SpotOn on credit card fees, export integration to quickbooks, and..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6768236)

MT

Madison T.

Owner

> "Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

VA

Vince A.

President

> "This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

TC

Tadeo C.

GM

> "The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7010276)

AM

Aaron M.

ADMIN

> "They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7126447)

Michael S.

Chief Mischief Officer

> "Reporting dashboard is decent for a restaurant operation."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7130971)

LG

Lauren G.

General Manager

> "I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

HF

Hernan F.

Owner

> "Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

MT

Madison T.

Owner

> "However, after telling Spot On that we decided to go with a different company because the other company was offering free hardware, they..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

TC

Tadeo C.

GM

> "SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7010276)

BM

Bruno M.

president

> "So you pay tax on the sale, and Sales tax is not properly deducted."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7049382)

FE

FREDDIE E.

manager

> "great service and fast response to issues and also easy to use devices."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7048405)

JP

Jennifer P.

Owner

> "After much back and forth, we finally received a replacement router but received no credit for the months we paid for the non-working..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

TS

Tracy S.

President

> "There have been a couple of minor tweaks and fixes needed but they were remedied quickly."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6833919)

KG

Kris G.

Owner

> "I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

VR

Verified Reviewer

Owner

> "SpotOn does provide a competitive price for CC processing and POS systems included."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

LG

Lauren G.

General Manager

> "You create a tab for a customer and it just completely disappears sometimes!"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

ZC

Zoe C.

Assistant Manager, Marketing Director

> "I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6488710)

JP

Jennifer P.

Owner

> "SpotOn puts in an enormous effort to sign-up your business initially, but does not put in effort to retain your business."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

DO

Dasha O.

Admin

> "I like that they offer a cellular backup incase of an internet problem. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6507951)

Michael S.

Chief Mischief Officer

> "API access process is broken."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7130971)

KC

Kate C.

Director of Events and Community Engagement

> "We used micros before and this is night and day improvements and ease of training, improvements and edits."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6766622)

HF

Hernan F.

Owner

> "Too many departments to resolve issues."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

JD

Judson D.

Owner Operator

> "Very easy to use and learn with the BOH and seems to be easy for our staff to use on the POS stations."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6838509)

LG

Lauren G.

General Manager

> "I bought my system from a third party so I can't even go through Spoton's customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7017164)

PL

Parish L.

General Manager

> "sensitive content hidden\] is one of the best supporters (Customer & phone)."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6879343)

AH

Adam H.

Owner

> "Poor advance coordination with the applications prior to installation which creates a great deal of unnecessary stress and confusion for our..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6769879)

RW

Reagan W.

Owner

> "A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4914600)

MT

Madison T.

Owner

> "We made several phone calls and sent many emails and still never heard back. When they finally came out to install the hardware, they sent..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

SP

Servando P.

CFO

> "I think Toast and even Breadcrumb are much better POS systems."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6710583)

VA

Vince A.

President

> "The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

AG

Ann G.

General manager

> "Most importantly, Ivan Monroy’s support has been outstanding."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6866307)

JP

Jennifer P.

Owner

> "As a result employees do not use them and we have to continue paying for them because of our contract."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6850469)

AR

Antonio R.

Owner

> "Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6176502)

MT

Madison T.

Owner

> "Prices in the system were (and still are) incorrect and you can only alter them if you have access to a laptop."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

VR

Verified Reviewer

Owner

> "Nothing changed on my end and my revenue stayed consistent."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

KG

Kris G.

Owner

> "All I can do is warn anyone thinking about purchasing this system regrets."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7118671)

GRP

Ganesh Reddy P.

Manager

> "From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4317730)

VA

Vince A.

President

> "Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

GRP

Ganesh Reddy P.

Manager

> "Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks,..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4317730)

JP

Jason P.

Owner

> "Hardware locking up, freezing and impacting work shifts and service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6595478)

MS

Michal S.

Partner

> "I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6027088)

HF

Hernan F.

Owner

> "Too much problems with the company."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___7078579)

HL

Heathee L.

Owner operator

> "Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6018153)

AP

Anthony P.

Program Manager

> "There is no way for a customer to check a gift card balance online. When I sought customer support it took a number of back and forth emails..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6267979)

PR

Pamela R.

Special Events Bar Manager

> "I was really excited to get information about SpotOn, especially since I knew the sales rep personally."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6321388)

VR

Verified Reviewer

Owner

> "They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month without..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6460818)

CH

Caitlin H.

GM

> "SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end!"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4964656)

TS

Trent S.

owner

> "From not allowing us to start a tab with American Express to not allowing us to re adjust a tip if it was entered incorrectly.. For the..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#SoftwareAdvice___6193076)

SW

Susan W.

Accountant/Co-Owner

> "Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to..."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4140551)

JK

James K.

Chef Owner

> "It has taken 2 months to address our issues and they still aren't resolved."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6871919)

LP

Louis P.

Facilitator

> "Excellent response time and customer service."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6792399)

SB

Stephen B.

CFO

> "Constant problems with the register and system and poor to no response time. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6631632)

ZC

Zoe C.

Assistant Manager, Marketing Director

> "Tech support and (especially \[sensitive content hidden\]) are very responsive and helpful."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6488710)

RW

Rachel W.

owner

> "Constant handheld issues caused our staff years of grief during busy times."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6767656)

AR

Antonio R.

Owner

> "With \[sensitive content hidden\] help, we have been able to easily manage multiple locations and administrators."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6176502)

BW

Brenda W.

Partner

> "Our beginning relationship was not that great as a rep left the company within days of us beginning our setup without a word to us."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6666555)

JH

Julie H.

Owner

> "The express POS is very simple to program and is easy to train new employees how to use it. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6804949)

CH

Cale H.

Owner/operator

> "Customer service/back-end, point of sale, scheduling, proposals (or lack there of), credit card machine, basically everything."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4805189)

JL

Jordan L.

Head Manager

> "Love the adaptability and how easy it is to change."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6451375)

RW

Rachel W.

owner

> "It is not the right system for bars/restaurants."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6767656)

TD

Tammy D.

Manager

> "sensitive content hidden\] stayed with us during our busiest times and help troubleshoot and solve any glitches that came up."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4815434)

CC

Cindy C.

Chef Owner

> "POS main screen slow and not touch sensitive as it should be"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6808926)

ST

Sheila T.

Owner

> "I like the ability to provide a discount for cash sales. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4819067)

MT

Madison T.

Owner

> "Our cafe is also still not listed on Door Dash."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6685812)

MC

MARIA C.

Manager

> "Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6175143)

VA

Vince A.

President

> "The in-house issues it’s now causing has taken it to a new level of dissatisfaction."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6492986)

JS

Joe S.

Owner

> "Customizable and easy to learn how to use."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6754674)

CC

Cindy C.

Chef Owner

> "Menu build not handled as well as I would have liked and as I was assured it would be"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6808926)

BL

Bill L.

Owner

> "Sales and Install team were extremely helpful"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6327004)

RA

Rachel A.

owner

> "has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes"

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6040586)

MC

MARIA C.

Manager

> "One of the standout aspects of our experience was the competitive rate offered for their POS system."

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___6175143)

ST

Sheila T.

Owner

> "Virtual Terminal is not great for sending invoices and does not sync with inventory. "

[See full review](https://www.capterra.com/p/197473/SpotOn-Restaurant/#Capterra___4819067)

[View Reviews](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Frankie S.

Consultant

> "I've used it across different states and in different cities, it has given me access to different restaurants..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6886249)

SC

Shirita C.

Therapist

> "Having to pay an extra fee to have my food delivered directly to me as opposed to them merging my order with..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6690410)

KC

Keleigh C.

Esthetician

> "I like the amount of options with different pricing, also DashPass is nice."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6827090)

CF

Chelsey F.

Customer

> "Supposed to deliver 2 hrs before and never came and then tried to go to a store after they closed to pick up..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___7003643)

Jerad C.

Freelance Photographer

> "What I like about door dash, as a customer, is being able to have food delivered to me for a reasonable price."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6505123)

JW

Jamie W.

Occupational Therapist

> "Customer service or “help” is often not the best. When orders arrived spilled in the bag or smelling of..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6744012)

JW

Jamie W.

Owner

> "It helps us get our food and beverage items delivered to our customers as we are not able to hire a delivery..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___5004852)

DR

Donald R.

Country manager

> "No customer interaction if an order is unavailable or changes."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6824333)

AA

Afsheen A.

Owner

> "Overall it's nice once we need food item urgently, we were new in Canada, we don't have car yet and they..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6621948)

SF

Sarah F.

Owner

> "My least favorite thing about door dash is the customer service, they act like they just don't care and are..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6840622)

JR

Jessica R.

Owner

> "It brought in new customers that otherwise wouldn't have tried us as well. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6839612)

CS

Candace S.

Assistant

> "I dont reccomend getting anything frozen like ice cream or ice cause when you get it its melted and door dash..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6308992)

JR

Jessica R.

Owner

> "It integrated well on our website and was easy to set up."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6839612)

BD

Blake D.

Director

> "They have so much extra fees that make you want to just drive and get it"

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6830751)

CT

Chelsey T.

Entrepreneur

> "The convenience of having most restaurants delivered to my house."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6513011)

SR

Shashi R.

School

> "They canceled my order and took my food - it was picked up but never delivered ."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6500879)

DJ

Douarou J.

Artist producer

> "I like use doordash to oder food in the app is the best"

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6539382)

DM

Denise M.

Other

> "After a full hour of waiting, they sent a notification saying it was cancelled."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6717650)

JS

Jacqueline S.

Self

> "Easy to use and schedule driving blocks that are available."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6802859)

LC

Linda C.

Asst. Mgr

> "The address thwy delivered to was missing a number."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6501867)

JR

Jessica R.

Owner

> "Doordash is easy to use for both the consumer and the business. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6839612)

NO

Nicky O.

Independent Stylist

> "I think it is unfair that DoorDash tells you when your food will deliver and still haven’t assigned a driver I..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6241200)

JW

Jamie W.

Occupational Therapist

> "It’s easy and only takes a few pushes of a button to order."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6744012)

PS

Pebbles S.

Insurance Agent

> "Due to many circumstance your order can be delayed."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6629931)

TS

Toylin S.

Seasoning Blends

> "Door Dash is a fantastic ordering/delivery service."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6397307)

KV

King V.

Owner

> "They should ask to substitute the product or cancel my order."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6654762)

VR

Verified Reviewer

Co-Owner

> "DoorDash really helped us get our food business going!"

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6470309)

LC

Linda C.

Asst. Mgr

> "It cost me over 45 00 and they DID NOT refund my money."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6501867)

LS

Leila S.

Research Scientist

> "I like the fact that we can order from different restaurant at once and get them delivered at the same time."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6054892)

DL

Darcy L.

Finance

> "There is a major issue with Door Dash."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

AI

Alexander I.

Managing Attorney

> "DoorDash is a convenient and relatively affordable option to get restaurant food and groceries delivered to..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6157875)

TF

Tommy F.

Owner

> "The price they charge is outrageous they take advantage of the driver delivery workers they get nothibg for..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6048026)

HL

Heather L.

Office Manager

> "We like to be able to utilize DoorDash when we cannot break away from the office to go get lunch."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___5068226)

VR

Verified Reviewer

Head of Digital Marketing

> "accountAdded a $50 gift card and two credit cards and they've taken my $50 voucher so I can't use it."

[See full review](https://www.capterra.com/p/229272/DoorDash/#GetApp___6091800)

KC

Kimberly C.

Regional Sales Manager West

> "I travel for work and DoorDash is my go to for food delivery."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6052068)

DN

Dawn N.

None

> "The pizza had not been made, but they still refused to refund me."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6346053)

JW

Jamie W.

Occupational Therapist

> "Easy, convenient, communication options with driver"

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6744012)

MK

Malika K.

Owner

> "Onetime my order was left at the wrong place, the picture sent had wrong address but order itself had right..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6105073)

TS

Toylin S.

Seasoning Blends

> "Great customer service."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6397307)

DL

Darcy L.

Finance

> "Another food order from Cub - they went to a completely wrong address. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

NO

Nicky O.

Independent Stylist

> "I like that I can choose from different stores for delivery."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6241200)

DL

Darcy L.

Finance

> "Their GPS program is messed up. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

KB

Karen B.

School Psycholigist

> "It is available for quick delivery for items you need right away."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4811376)

JW

Janine W.

Manager

> "They stole food refused a refund."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6504832)

AZ

Alexis Z.

Teacher

> "There are also promotions that can be used, which makes the experience better."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6073454)

GS

Gyanpreet S.

Na

> "They don’t take action on the mistakes done by the dasher."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6761795)

LS

Leila S.

Research Scientist

> "Overall, I like doordash because of the several options that I have to order from."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6054892)

TA

Tayeb A.

CEO

> "Sometimes you might get a wrong item if the store made a mistake, I received the wrong drink a few times just..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6218095)

KD

Kathleen D.

Owner

> "Minus some small issues overall it’s still useable for all end users. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6005349)

DL

Darcy L.

Finance

> "They wouldn’t return it to the store either. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

KC

Kimberly C.

Regional Sales Manager West

> "DoorDash is very easy to use and their customer service is always helpful if there is a problem."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6052068)

DL

Darcy L.

Finance

> "I will never purposely order thru Door Dash. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

ST

Shashank T.

Sr BA

> "I have used its competitor services in multiple areas, but they are all so far behind Doordash. When Doordash..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___3829057)

CF

Chelsey F.

Customer

> "Customer service is horrible."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___7003643)

FR

Felicia R.

BOM

> "Love how easy it is to order food and have delivered, especially when I get busy at work."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6041437)

KN

Keith N.

Assistant Project Manager

> "The second call I asked to first not get hung up on, then re-explained everything yet another time and had to..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6269898)

KD

Katarzyna D.

Restaurant Associate

> "Many problems as lack of time for eat in, delivery is one of the most convenient option during my working..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4187389)

MK

Malika K.

Owner

> "The other time they refused to help after my order was cancelled after the restuarant accepted it and we..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6105073)

AS

Ayush S.

Student

> "I am a student doing my masters in software development, this software has helped me understanding the various..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___2893941)

KN

Keith N.

Assistant Project Manager

> "I never got an email all weekend, so I called again on Monday, having to re-explain everything again, which..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6269898)

AH

Ali H.

Shift Lead

> "DoorDash makes anything easy to order and process payments."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___5082797)

DL

Darcy L.

Finance

> "They tried to deliver a wrong order. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

MJ

Mike J.

Editor / Producer

> "I use it especially when I want to order from a specific restaurant or they have a good promo to use."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4754785)

RC

Rohan C.

Reviewer

> "I don't like that most of the places are very expensive as I have to pay so much for chicken sandwiches but..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6191993)

SM

Stacey M.

Grant Coordinator

> "Being able to keep my work momentum going and not having to worry about eating well and having access to..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4323737)

MP

Michael P.

Tech analyst

> "I tried and got a message saying compensation could not be given i called them back and was told the same..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4803467)

AS

Ayush S.

Student

> "I personally love the various filter options that are provided for selecting the various cuisines, delivery..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___2893941)

GS

Gyanpreet S.

Na

> "Irresponsible and unprofessional."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6761795)

JB

Julie B.

Asset Manager

> "Fast service and great restaurant selections."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6020878)

Jerad C.

Freelance Photographer

> "There isn't really anything that I don't like about door dash."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6505123)

RR

Rudy R.

Managing Director

> "It helps order from little known restaurants."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4741308)

SR

Shashi R.

School

> "Horrible service and did not even apologize."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6500879)

SO

Stephanie O.

Restaurant worker

> "I like how easy it is for you to make orders online plus when I was a new user I was given some money off my..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4356933)

DM

Denise M.

Other

> "Horrible."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6717650)

AZ

Alexis Z.

Teacher

> "It is easy to communicate with the driver."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6073454)

JW

Janine W.

Manager

> "Awful."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6504832)

MC

Matt C.

Owner

> "The software works great and is convenient for ordering food online."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4522534)

VR

Verified Reviewer

Head of Digital Marketing

> "Support do not follow up as promised and they seem to be reading off scripts or don't care about service..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#GetApp___6091800)

LB

Leila B.

Program Manager

> "It is intuitive to use the website or app as both a customer/user and as a Dasher/delivery person."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4628399)

KN

Keith N.

Assistant Project Manager

> "I will no longer be using Doordash after the nonsense I've had to deal with getting charged for food I never..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6269898)

[View Reviews](https://www.capterra.com/p/229272/DoorDash/reviews/)

## User interface

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)

4.25 (370)

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)

4.10 (188)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

SpotOn

Top features

40/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Delivery Tracking
-   Discount Management
-   Dispatch Management
-   Electronic Payments
-   Employee Management
-   Food Delivery Dispatching
-   For Restaurants
-   Generative AI
-   Geographic Maps
-   Geolocation
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Kitchen/Menu Management
-   Live Tracking
-   Location Tracking
-   Loyalty Program
-   Mobile Access
-   Mobile Alerts
-   Multi-Location
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Processing
-   Order Tracking
-   Point of Sale (POS)
-   Promotions Management
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Reporting
-   Real-Time Updates
-   Reporting/Analytics
-   Reporting & Statistics
-   Route Management
-   Route Optimization
-   Routing
-   SMS Messaging

[See all features](https://www.capterra.com/p/197473/SpotOn-Restaurant/#features)

DoorDash for Merchants

14/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Delivery Tracking
-   Discount Management
-   Dispatch Management
-   Electronic Payments
-   Employee Management
-   Food Delivery Dispatching
-   For Restaurants
-   Generative AI
-   Geographic Maps
-   Geolocation
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Kitchen/Menu Management
-   Live Tracking
-   Location Tracking
-   Loyalty Program
-   Mobile Access
-   Mobile Alerts
-   Multi-Location
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Processing
-   Order Tracking
-   Point of Sale (POS)
-   Promotions Management
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Reporting
-   Real-Time Updates
-   Reporting/Analytics
-   Reporting & Statistics
-   Route Management
-   Route Optimization
-   Routing
-   SMS Messaging

[See all features](https://www.capterra.com/p/229272/DoorDash/#features)

### Recognition

SpotOn is recognized as a top-rated tool in 2 Capterra Shortlist reports

DoorDash for Merchants is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

SpotOn

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

DoorDash for Merchants

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SpotOn

-   By SpotOn
-   Located in United States
-   Founded in 2013

DoorDash for Merchants

-   By DoorDash
-   Located in United States
-   Founded in

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[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[4.10 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/)

vs

[OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[4.69 (1,320)](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/reviews/)

Contact vendor for pricing

Price

$149/month

4.2

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/17313-229272/OpenTable-for-Restaurants-vs-DoorDash)

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[4.25 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

vs

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[3.79 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

$99/month

Price

$69/month

4.2

Features

3.7

4.2

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/140677-197473/TouchBistro-vs-SpotOn-Restaurant)

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[4.10 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/)

vs

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[4.15 (551)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Contact vendor for pricing

Price

$69/month

4.2

Features

4.1

4.3

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/136301-229272/Toast-POS-vs-DoorDash)