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Review Tool serves all local businesses that want to get more online reviews. Here is a list of some of the industries that are current clients are coming from https://reviewtool.com/industries/
We are the UK's leading total reputation solution for the Hospitality sector
Ease of use and customer service team as they have been super helpful with all of our requests.
Doesn't integrate with the pay at the table 'Sunday app' so we cant prompt guests to leave reviews on paying.
Having it all in one place makes it easier to reply and engage with our happy or not happy customers.
It doesn't show inbox messages from Facebook pages so ive missed a few.
The FeedItBack team are great, with regular check-ins to update us on new developments and to ensure we're getting what we want from it. Excellent customer support.
Automated trend data on more metrics would be beneficial (i.e. negative topic tags and dish performance).
I really enjoy the simplicity of the platform and ease of use and also the customizable reports. Seeing data the way you want to see it is very helpful and makes it easy to track.
No real cons as any queries or 'wish-list' functions are discussed with the team on the possibility of development.
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