ePayPolicy vs Payarc: Which is a better fit?

Vasilis V

Team manager

The epaypolicy is a very easy app and usefull accept four big credit cards and make the transactions very quick and secure the experience so far is perfect.

CLIENTS USUALLY CALL ME IMMEDIATELY TO COMPLAIN HOW MUCH IT COSTS THEM TO SEND THEIR PAYMENT. I HAVE TO REMIND THEM TO CHECK THE NEXT BOX FOR ACH WHICH CHARGES A NOMINAL FEE.

Melyssa M

IT Systems Manager

As the only vendor at the time which integrated with our Vertafore product I initially felt captive in selecting them, but they are a delight to work with and our customers love it as well.

When our clients have a $10,000 bill due, it's tough to want to cough up an additional $350. Usually clients try to avoid CC if their bill is high and I don't blame them.

Ease of implementation and continued use of the program has been fantastic, and the timeliness of the customer's payments getting routed to us is quick. I'm quite happy with ePayPolicy.

When the maximum EFT payment amount is reached, and another client payment must be made for the balance, it's frustrating a client must pay the fee twice.

The overall ease of use is great for both our staff and our customers. And I love when our MGAs/Brokers use it for allowing us to see our open invoices with them and pay those premiums quickly online.

The few errors we have had occur have been on the client side with input error; however, the transaction declines are appreciated.

Danilo D

Back office administrator

As a partner, I worked on setting up one account with Payarc directly with your support and I was amazed. She was nice, very responsive and very knowledgeable.

That my delivery was delayed. I requested it multiple times but was delayed.

I love how Payarc really works with their merchants. They want each one to succeed and they will do what they can to make processing with them not only seamless but also as enjoyable as possible.

The email threads can become somewhat confusing because the responses from the merchant cannot be seen within the threads.

I am a new merchant but so far I am thrilled with PayArc. The customer service has been amazing and the ease of setting my account up has been flawless as well.

My vpn sometimes blocks it and then i cannot get in for a while.

Their ability to accommodate our needs. Their willingness to go above and beyond to help out.

They're busy and sometimes you have to leave a voice-mail. However they do return the calls to get back to you.