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Mental Health & Substance Abuse Group Practices, with 5+ providers looking to grow their insurance revenue and providers with a growth trajectory.
Spruce serves the healthcare community by enabling healthcare professionals of all specialties to seamlessly communicate with their teammates and with patients in a unified HIPAA-compliant platform.
Denmaar has been a great partnership for our practice. We are very happy with the relationship and outcomes we are getting from the software and services.
Not being able to reject a cancellation once i cancel an appointment.
I like that it is simple and easy to use. The IT support team is very knowledgeable, courteous, and accommodating.
No, it's not their internet connections or WIFI in their homes either.
We would recommend it for all practices. Also [sensitive content hidden] and his IT team are great at communicating to address any of our needs as a practice.
There are significant errors and difficulty with the telehealth. A lot of my clients have issues with getting logged in or staying connected to the session.
Most people are enjoyable to work with and respond within a reasonable time. I like the notes options.
The only con with DENmaar has been that at times it has been difficult to directly contact staff about specific issues regarding credentialing issues.
Once you are able to get ahold of Support, they generally are quite helpful and friendly. Adding alternative phone numbers for call forwarding is very helpful and easy.
The phone feature is too confusing for me to figure out, so I don't use it. I cannot send audio files to clients.
Very dedicated to their customer base, easy to do business with, and very responsive.
You have to have a cellphone to use the phone feature, there is no softphone for laptop/desktop for direct calls, you have to dial through an intermediary number.
This is a great software for communicating with patients/doctors. I am a user (patient) who uses Spruce to reach out my Primary Health Care practice.
I was also disappointed to learn that you need to pay almost twice as much for Spruce to function like a private phone number for each person on your team.
Overall I am very happy with Spruce and has helped me to connect to my patients quickly and effectively.
Some functions are not easily implementable such as blocking unwanted phone numbers or rerecording personal messages, though they do explain it quite clearly on their APP customer guide.
Prioritize real-user-identified key features according to your needs to find your best fit.
DENmaar Guardian
Top FeaturesSpruce
DENmaar Guardian
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Spruce
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