Spruce vs My Best Practice: Which is a better fit?

Once you are able to get ahold of Support, they generally are quite helpful and friendly. Adding alternative phone numbers for call forwarding is very helpful and easy.

The phone feature is too confusing for me to figure out, so I don't use it. I cannot send audio files to clients.

Very dedicated to their customer base, easy to do business with, and very responsive.

You have to have a cellphone to use the phone feature, there is no softphone for laptop/desktop for direct calls, you have to dial through an intermediary number.

Julie J

Social Media & Reputation Management Specialist

This is a great software for communicating with patients/doctors. I am a user (patient) who uses Spruce to reach out my Primary Health Care practice.

Matthew M

Owner

I was also disappointed to learn that you need to pay almost twice as much for Spruce to function like a private phone number for each person on your team.

Overall I am very happy with Spruce and has helped me to connect to my patients quickly and effectively.

Melech M

owner and provider

Some functions are not easily implementable such as blocking unwanted phone numbers or rerecording personal messages, though they do explain it quite clearly on their APP customer guide.