# Compare Talkatoo vs Rilla 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Talkatoo and Rilla based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/198507-10016798/Talkatoo-vs-Rilla --- # Talkatoo vs Rilla Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TalkatooRilla2/4 selected [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[4.7 (220)](https://www.capterra.com/p/198507/Talkatoo/reviews/) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) [## Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[4.7 (220)](https://www.capterra.com/p/198507/Talkatoo/reviews/) Starting Price $40.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment MA Based on [220 reviews](#user-reviews) Positive 215 Neutral 2 Negative 3 [## Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment ME Based on [342 reviews](#user-reviews) Positive 331 Neutral 9 Negative 2 ## Not a match? 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Best for Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control ## User reviews Pros & cons MA Mary A. Owner > "When doing notes and emails I can ramble on and it formats everything with only small edits. Plus the subjective..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859429) LC Lisa C. Cvt > "The o my down side is that my doctor downloaded on my surgery computer so I have to minimize it." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7081067) KD Kentley D. Veterinarian > "How it allows me to save time by helping me finish my notes at a reasonable time instead of staying late to..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6797108) KA Kelly A. Veterinarian > "The format of the notes lacks definition and seems to be all bundled up." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7080454) JD Jason D. Veterinarian, Practice Owner > "I like the fact that I can dictate my notes rather than having to type them, and that even brief notes can be..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6821117) MA Mary A. Owner > "Assessment and Plan sometimes doesn’t format like I want or is repetitive. When I’m talking to client during..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859429) BG Belinda G. Lead > "My team appreciates Talkatoo for its efficiency and accountability in creating medical notes for the team" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7081022) LE Larisa E. Veterinarian > "Occasional times of non-medical terminology or descriptions being placed into the soap notes that make it sound..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859724) CV Caleb V. Associate Veterinarian > "My favorite aspect is having them recorded to use as a refresher even if writing them a day or 2 in the future I..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6667918) JD Jason D. Veterinarian, Practice Owner > "Sometimes it seems to have trouble learning or spelling some of the words that I use-typically drug names or..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6821117) JC Jorge C. Veterinarian > "With how conviniant the service is it has allowed me to complete my notes by the end of day." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7081052) CS Caroline S. Lead Veterinarian > "Formatting with Cornerstone is not fully functional yet (example: bolding/spacing/font size, etc)" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6449074) RF Rachel F. Practice Manager > "The price is just right for our small private clinic and we appreciate the efficiency and accuracy it has brought..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7080294) PD Penny D. Managing DVM > "It writes out the numbers and quite often gets the name of the Pet wrong." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6796316) LE Larisa E. Veterinarian > "Definitely can always remember parts of the conversation a lot easier based on whatever is heard in the rooms and..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859724) IF Iris F. Veterinarian > "New call app does not work with integrated car speaker system like notes app does." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6669064) EH Emma H. Veterinarian > "It saves so much time and increases the quality of medical records which makes rechecks, transferring cases, and..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6718236) AM Ashley M. DVM > "I dont like that I cannot make all of the SOAPs in bulleted form however, I hear that this is a upcoming update." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6294671) BT Bridget T. Intern Veterinarian > "I like how much time it saves when seeing lots of appointments and keeping on top of records." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7058597) SR Sally R. Veterinarian > "The mistakes with medical terminology can be frustrating. And some of the autocorrect words are a little..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6669181) Sara K. Practice Manager > "The Transcription accuracy is amazing and and filters out all the unnecessary conversations." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7082175) DC Denni C. Veterinarian > "There is still some glitches in terms of transcription or formatting lab results." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6669240) DR Debbie R. DVM > "Talkatoo saves me so much time but also improves the quality of my medical records. " [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7091454) CP Cal P. Associate Veterinarian > "It also doesn’t seem to “learn” from the corrections I put in for common verbiage." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859434) JB Jeannette B. DVM > "Talkatoo soap notes and call summaries are accurate and help me recall the finer points of exams and..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6716612) JR Jessica R. Practice Manager > "Minor grammatical errors when converting to a history." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859749) KH Kris H. veterinarian > "Then, it only takes a few seconds for the staff or myself to proofread and insert into our practice software." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7095830) LP Laurie P. Veterinarian > "I do get a little frustrated with certain terms that I know will not be recorded accurately, but these are few..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6302967) TS Thomas S. President > "Even technical words come out right. And if I need a word or phrase that's out of the ordinary, I add it to my..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6808836) Merrianne B. Veterinary internist > "Sometimes the program assumes wrong words and takes a bit to "learn" veterinary words." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6269673) JC Jorge C. Veterinarian > "Talkatoo helps me organize my notes and gets me home early." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7081052) JH Jared H. PM > "When the api goes down, it can throw off my new work flow." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6669205) KH Kris H. veterinarian > "It is helping us stay current with our written patient records." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7095830) TR Tammie R. Veterinarian > "Sometimes for my assessment it puts out this really long sentence when I just want a list of problems." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6670090) LE Larisa E. Veterinarian > "A lot of editing post note creation, however, love ease of access and creation of notes for us" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859724) CD Cynthia D. Doctor > "Sometimes capital letters don’t work in my presets" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6670092) JK Jon K. Veterinarian, Chief of Staff > "Instead of 2+ hours of medical records every day, I'm able to get them all done, with high quality and accuracy..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6305980) NC Nicole C. Vet > "Sometimes the app freezes on me and what I was recording disappears" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6716265) DK David K. Owner > "The AI Dictation Assistant works very well for helping me craft letters to clients and summarize phone..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6368943) KM Kevin M. Veterinarian > "It sometimes mistakes the history from the owner as part of the exam" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6667932) Sara K. Practice Manager > "Its been wonderful and has saved my dvm's time trying to complete there medical records." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7082175) TS Thomas S. President > "I initially had some problems with punctuation." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6808836) EL Eric L. Veterinarian > "It solves the issues with spelling from having an assistant trying to keep up with my exam and using fun medical..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6398683) EN Elizabeth N. Veterinarian > "Transcript is sometimes slow to get processed but does not happen regularly" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6323150) JI James I. Hospital Director > "Just being able to call and speak to a client for 10 minutes and then throw that right into my medical record in..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6716551) PF Paula F. Veterinarian > "Sometimes the spelling of medical terms is not accurate." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6439226) MH Mandi H. Practice Manager > "It truly is remarkable how Talkatoo can summarize a whole conversation between owners and the doctor during an..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6554456) CZ Cynthia Z. DVM, DACVIM, DACVS, owner > "I was spending too much time making corrections that the dictation assistant wouldn't seem to remember. " [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6396638) DR Dyanna R. Veterinary technician > "No software issues, easy to install and use for soap notes and for phone calls." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7081445) LR Luz R. Vet > "Sometimes it doesn’t get my accent, changes my words" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6672147) BT Bridget T. Intern Veterinarian > "Very great overall experience, really helps with efficiency and accuracy of record keeping." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7058597) EH Emma H. Veterinarian > "Sometimes the upload speed is quite slow too" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6718236) MA Mary A. Owner > "The med note recording (I use during and summarize after depending on the situation) is great!" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859429) LT Lauri T. Vet > "Upload speed to a little slow and time consuming" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6668932) CM Chelsea M. Owner > "I don’t have the mobility in my wrist to type quickly so it has saved me tons of time." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859469) KP Karen P. Owner > "Sometimes the wording can be off when speaking." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6671086) EL Eric L. Veterinarian > "Very helpful during on-call when it is just me and I can record the entire exam then cut/paste and not have to..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6398683) KS Kanwarjeet S. Veterinarian > "Some time don’t recognize voice or your talk at start" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6716504) AJ Andrew J. Dvm > "It also allows me to use my downtime more productively towards my patients and clients." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6625378) KL Katelyn L. Veterinarian > "I think it’s inefficient for my work schedule" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6669009) TS Thomas S. President > "When Dragon stopped supporting “Microsoft Word for Mac,” Talkatoo saved my career." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6808836) TT Todd T. Owner > "Quite a few glitches in the beginning. " [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6716608) LH Laura H. Associate veterinarian > "The company is constantly improving their product, so something that didn't work so well previously gets updated..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6763837) MN Madison N. Client Service Representative > "Picks up a little too much in the background." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6668995) CL Connie L. Veterinarian and owner > "Wonderful. Really appreciate the constant feed back for updates and user friendly." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7090432) ZN Zoe N. Veterinarian > "Sometimes it does not interpret my words very well" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6668950) EH Emma H. Veterinarian > "I love the various formats and options, the equine soap also does such a good job for large animal cases." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6718236) MA Maria A. Veterinarian > "So multitasking at times is hard." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6668970) PS Peyton S. Neurology and Neurosurgery > "I no longer waste time typing client communications as I am able to use the AI summary to log them all." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6712615) MW Mary W. Veterinary ophthalmologist > "Does not learn my words and recognize them" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6716583) JH James H. Veterinary surgeon > "The software works seamlessly with any text entry programs meaning it's extremely versatile and can be used in..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___4720975) LE Larisa E. Veterinarian > "Correction of misheard words" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6859724) BF Beverly F. owner > "improves efficiency saving time in exam room and recording phone calls" [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6669766) SW Soren W. Veterinarian > "As with all voice recognition software, at times it has difficulty differentiating words being used." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___4707209) BT Bridget T. Intern Veterinarian > "I really like how accurate the voice to text is." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___7058597) MJ Melanie J. Practice Manager > "Our experience was terrible from the minute they took our money, the customer service and collaboration..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6148215) SR Sally R. Veterinarian > "It has made taking medical notes faster and more comprehensive since they are more detailed." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6669181) AA Adnan A. Physician > "Very buggy." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6394861) VM Valerie M. Veterinarian > "Helps me to manage my workflow, and improves client communication." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6612009) MJ Melanie J. Practice Manager > "Which has tarnished their reputation and I will proactively not recommending other veterinary clinics to try..." [See full review](https://www.capterra.com/p/198507/Talkatoo/#Capterra___6148215) [View Reviews](https://www.capterra.com/p/198507/Talkatoo/reviews/) ME Matthew E. CRM Manager > "It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7044702) DM Desirea M. Sales Associate > "How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7031052) JA Jade A. CS > "It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034827) MG Mike G. VP of Sales > "Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) JF James F. Operations Manager > "I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075591) TS Tim S. General Manager > "It can have a hard time transcribing the conversation and figuring out who is talking during conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7079589) JO Jeff O. Certified Field Inspector > "I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long forgotten." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) JF Jennifer F. General Manager > "I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6828565) TH Thomas H. Safety Advisor > "I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on maintaining a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) LL Lejaune L. Design Consultant > "Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7070151) MG Mike G. VP of Sales > "What I like most about Rilla is how effortlessly it turns everyday sales conversations into clear, coachable insights without adding friction for reps." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) JR Jim R. Sales Manager > "The texts and emails are relentless on my phone and computer with messages on the weekend." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) MG Mike G. VP of Sales > "It makes it easy to identify what top performers are doing differently and turn real conversations into actionable improvement. While there’s a small..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) MO Michelle O. Senior design consultant > "While conversations have to be deleted if there's one point that needs to be removed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7076901) ZC Zac C. Owner and Sales > "Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075159) TS Trevor S. Service technician > "It takes a while for the app to learn to get customers names correct." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) TH Thomas H. Safety Advisor > "The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive immediate..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) JB James B. Process Auditor > "Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be avoided if a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300758) JJ James J. HVAC Service Manager > "Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7068446) JO Jeff O. Certified Field Inspector > "I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) MW Matt W. Service Writer > "The written transcripts of phone calls offer a great way to go back and review conversations with customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) TC Tonia C. analytics and Marketing Manager > "There was a lot of up front work that we were not prepped and prepared for." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JO Jeff O. Certified Field Inspector > "I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) PP Paris P. Sales Manager > "It does drain phone battery. And it does not record phone calls." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6845389) DT Derrick T. Sales Manager > "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7115773) CS Chandler S. Design Consultant > "The audio feedback is rough on a phone speaker." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) DB Dan B. Home Improvement Consultant > "I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7000846) RM ROEL M. HVAC SUPERVISOR > "AI NOT BEING ABLE TO DETECT WHEN ITS VOICE FROM TV,RADIO,OR REAL PERSON AND LABELING AS "CUSTOMER WHEN ITS NOT"" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6272921) BK Brandon K. General Manager > "I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074874) MW Matt W. Service Writer > "It often gets the client and the customer roles confused." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) JS Joe S. sales manager > "The real time analytics that allows me to parcel an appointment and process the data into many different valuable points of interest and do it..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6362237) TD Trinten D. Certified home improvement expert > "Sometimes the app operates funny and stalls while I am uploading photos even when I have internet connection." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6437251) CS Chris S. Heating and cooling technician > "The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7095129) DB Dustin B. Design Consultant > "It’s not perfect, it doesn’t pick up everything and scribe it out correctly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7100939) ND Nalani D. Operations Manager > "It allows for me to see in real time what is happening and be able to provide coaching to the techs to help them improve their communication skills...." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163) CB Carrie B. Design Consultant > "I have to sell it and it adds to the already long consultation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089590) PH Paige H. General Office Manager > "Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions. Whether it..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) AC Ashley C. Service Advisor > "It can't distinguish between different voices between phones." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794349) RB Robert B. Garage Door Technician > "Rilla has allowed me to adopt winning techniques used by top reps and techs in my company and create higher ticket averages for myself. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) SP Sean P. President > "So much information to train, ridealongs process could be faster, I get sucked into listening to the whole thing, coachable moments aren't always..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6531615) AW Alex W. Retail Sales Rep > "The data I get helps me learn what went well in my appointments while getting to revisit the Audio when needing to remember small details like dogs..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6291239) SS Sarith S. Exterior Design Consultant > "This creates a delay before appointments where i have to reset mic access to record" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6451141) JH Joanne H. Area Sales Manager > "This helps me gain insight to why the sale stopped and helps with my coaching of the Team. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7090708) Delbert M. Sr Account Manager > "Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6872484) KR Kristen R. Customer Sales Rep > "Rilla is helpful with all inbound and outbound calls to ensure top quality service. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7105429) SL Sarah L. Design consultant > "Not great at speech recognition when translating to text." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6886241) CS Chandler S. Design Consultant > "I like that I am able to record talk ratio along with talk speed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) TC Tonia C. analytics and Marketing Manager > "This dilutes our trackers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) PH Paige H. General Office Manager > "Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take place" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) AR Anthony R. Retail Sales Rep > "I don’t like how it can auto record and how the transcribing is not perfect." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292458) JK Jeff K. Electrical Manager > "I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6817546) JS Jerod S. Service Manager > "I am not a fan of the "coachable moments" - it causes the Ride Along functionality to be clumsy at times" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294214) KH Kyle H. Regional Sales Manager > "This has been invaluable for ensuring that all team members understand and implement best practices in communication, thus enhancing clarity and..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6290623) DH Danny H. Design consultant > "It keeps you in check for your presentation but it can also have a negative effect if you feel like big brother is watching" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510473) KT Kameron T. Journeyman plumber > "Having the ability to see or hear specific targeted data to focus on, like how many words per min, if you need to talk less or talk more, is such a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300431) MM Michael M. Service Tech Sales > "Mumbling and fast talking are the two biggest." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6858775) VR Verified Reviewer General Manager > "The ability for the ai to help get to the crux of our interactions and provide valuable data to help our field personnel." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6253750) RB Robert B. Garage Door Technician > "Mobile app search function doesn’t always seem to work. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) RE Robyn E. Inside Sales Rep Business Development > "In addition, it allows for us to review with them, areas where they shined, and identify where additional training may be beneficial." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140) CH Carter H. Sales Representative > "However, ai language learning and voice recognition is virtually impossible to trust." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6712676) CM Chris M. Director of Operations > "Rilla provides accurate instant feedback that allows for another level of accountability and improvement for the field that we were previously unable..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6462211) TL Thomas L. New Home Consultant > "Hearing my own voice was painful at first." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) RE Robyn E. Inside Sales Rep Business Development > "Having the ability to observe the field team interacting with customers on site, and customers communicating with them is such a time saver and..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140) JH Jamie H. CEO > "Its a bit cumbersome to navigate and its been challenging to get technician buy in" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6311625) VR Victoria R. Coordinator > "We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7081537) GC Geoff C. Service Manager > "As with any voice transcription the voice transcription is not 100%." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) JK Joe K. Design Consultant and Sales > "Rilla is a wonderful tool. Since my sales job involves so much drive time, reviewing my appointments by listening to them while driving is a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510320) AK Azim K. Service Advisor > "Mishearing words and phrases." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794351) SN Silvia N. Training, Plumbing, Electrical Manager > "It allows me to do at least 10 ridealongs per day and coach 10 different technicians in half a day." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294229) MC Michael C. Sales Manager > "not being able to use some features on tablet" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6399668) JR Jim R. Sales Manager > "I feel the level of accountability which I believe to be very helpful with the busy schedules of our managers and owners." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) MA Mike A. COO > "Trusting that a sales rep is going to turn on Rilla prior to arriving at an appointment is my only hang-up." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6258151) ND Nalani D. Operations Manager > "I love that it allows me to do "ride alongs" with my field staff and still be available in the office for the rest of my staff." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163) DE Dave E. Field Supervisor > "Transcripts don't always match the real audio." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510110) BR Brandon R. Service Technician > "Rilla a perfect tool especially for technicians that are still new within the company or any trade once they get into the field" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7051825) HS Henry S. Electrician, Training Coordinator > "I had initial hesitations about the recording piece, but \[sensitive content hidden\] squashed all of those in his presentation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6463932) JR Jack R. Sr Design Consultant > "Easy to use and helped my sales since I got real time feedback to help me improve my sales presentation and customer interactions." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7072431) DB Dylan B. Service Manager > "It doesn't pick up on the correct person that is speaking at the moment sometimes." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6551323) TL Thomas L. New Home Consultant > "I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) JT Julio T. HVAC sales > "I don't like this to begin with and then when it doesn't record it makes for a bad outcome." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292653) [View Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## User interface No images or videos provided by vendor [Rilla](https://www.capterra.com/p/10016798/Rilla/) 4.80 (342) ### Features Talkatoo 5/50 - Activity Dashboard - AI Copilot - API - Audio Capture - Automatic Call Distribution - Automatic Transcription - Call Center Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Categorization/Grouping - Chat/Messaging - Communication Management - Compliance Management - Computer Telephony Integration - CRM - Customer Experience Management - Customer Service Analytics - Customizable Reports - Data Security - Email Alerts - Generative AI - HIPAA Compliant - IVR - Language Detection - Multi-Channel Communication - Multi-Channel Management - Multi-Language - Natural Language Processing - Performance Management - Performance Metrics - Predictive Analytics - Predictive Dialer - Quality Assurance - Real-Time Analytics - Reporting & Statistics - Request Assignment - Sales Trend Analysis - Search/Filter - Self Service Portal - Self-Service Search - Sentiment Analysis - Speech-to-Text Analysis - Surveys & Feedback - Tagging [See all features](https://www.capterra.com/p/198507/Talkatoo/#features) Rilla Top features 18/50 - Activity Dashboard - AI Copilot - API - Audio Capture - Automatic Call Distribution - Automatic Transcription - Call Center Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Categorization/Grouping - Chat/Messaging - Communication Management - Compliance Management - Computer Telephony Integration - CRM - Customer Experience Management - Customer Service Analytics - Customizable Reports - Data Security - Email Alerts - Generative AI - HIPAA Compliant - IVR - Language Detection - Multi-Channel Communication - Multi-Channel Management - Multi-Language - Natural Language Processing - Performance Management - Performance Metrics - Predictive Analytics - Predictive Dialer - Quality Assurance - Real-Time Analytics - Reporting & Statistics - Request Assignment - Sales Trend Analysis - Search/Filter - Self Service Portal - Self-Service Search - Sentiment Analysis - Speech-to-Text Analysis - Surveys & Feedback - Tagging [See all features](https://www.capterra.com/p/10016798/Rilla/#features) ### Recognition No recognitions have been awarded to Talkatoo No recognitions have been awarded to Rilla ### Deployment & support Talkatoo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rilla Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Talkatoo - By Talkatoo - Located in Canada - Founded in 2018 Rilla - By Rilla - Located in United States - Founded in ## Popular Comparisons [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[4.71 (220)](https://www.capterra.com/p/198507/Talkatoo/reviews/) vs [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/)[4.75 (550)](https://www.capterra.com/p/251933/Transkriptor/reviews/) $40/month Price $8.33/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/198507-251933/Talkatoo-vs-Transkriptor) 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