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Designed for businesses with 200 or more employees, UKG is a multiple award winner leading cloud-based solution that provides skills tracking, performance management, shift swapping and much more.
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Excellent user interface and allows for easy edits of timecards and punches for all employees. The product is easy to use and provides great flexibility for the work environment.
This was the worst implementation I have ever gone through, it was worse that SAP, which is very sad. I could go on and on, but I won't.
The ease of use with the finger reader and software has been a great benefit. We are an auto dealership with sales and technicians, the ease of use is a great benefit to people not tech savvy.
The interface is really slow and some of the buttons are in strange menus. The whole program is just a pain to use and most people will avoid it unless necessary.
The other great experience is the people - just about everyone we've worked with is amazing, from the implementation teams to the technical support staff.
I'm not sure if it's just at my location but sometimes there will be an error when I clock in and have to wait a couple of seconds for the message to disappear.
This software is user friendly and helps my company to streamline the HR tasks. The price of the software is very affordable and the customer service is also great.
Makes me sick to my stomach thinking we are stuck with this for at least the next 3-4 years. Company seems too large to be nimble.
I like that the platform was easy to use and that the team is very responsive and helpful.
Nothing relevant to mention here. If there have been some delays at times in delivering information, it was never due to negligence or lack of attention.
It was easy enough for me to follow my process, and the fact that there was always someone assisting me was great and helpful.
The web platform itself is a bit confusing, and data from what was uploaded vs what gets reflected later in the process was not the same.
Its user friendly and very much disciplined about salary and other wage contribution. If any query is raised regarding wages or benefits get resolved with proper solution.
A little confuse to sign out the weekly working time.
G-P is doing a great job and I had an overall great expensive with their platform and employees.
Unfortunately, we feel that the time and expense platform used by GP is not at the level where it should be compared to the price we are paying. This system is lacking in our eyes.
John R.: My name is John. I'm a Corporate Director of Human Resources of a company called Colorvision. We have about 325 employees, and we are in the photo technology industry. And I would give UKG a rating of five out of five because it is a wonderful platform that has worked very seamlessly for our team. We were previously using Paycom, and the experience was that the support level really wasn't what we needed it to be. We had some people that were not as overly technically savvy, and it really just wasn't working from a support standpoint. So the RFP went out. We flipped over into UKG based on the selling of their support, which since we have contracted with them, has been exceeded within fulfillment. We went into UKG Ready for a couple of reasons. Number one was the experience we were having with our previous provider, Paycom, and the support that we were receiving. But second, it was based on the support that was being sold to us. The sales rep, great relationship that really kind of dug in to learn what it was we were looking for, what we wanted the system to do, and they really crafted the system and then especially the pricing around what was going to work for our business at that point in time. The implementation of UKG was amazing. Their support team handheld us throughout the entire process. When there were questions, we had resources that we could talk to, a number of people involved in the process, and it was just virtually seamless. Even moving from Paycom into UKG, the imports and where the data was getting stored and housed, it was just such a relatively simple process. Yes, there was a lot of work to do to get it set up, but it didn't really feel like work because UKG was so supportive and helpful throughout that process. My recommendation would be there's a lot of companies out there that are going to sell what I would call a pipe dream. They're going to sell the stars and the moon and probably land somewhere in the middle of an ocean with the fulfillment of that. And that has not at all been my experience with UKG. I've had some questions throughout our time with UKG, and I've actually reached out to some of the highest senior levels inside of UKG and gotten personal responses from people who would normally delegate that out to their assistants. They really live and practice what they call 'your partner for life' with their model, and I actually feel that. They are invested in our success and our use of the system and getting out of it what we need. And I would highly recommend anybody that is considering UKG, take that in mind, because they are absolutely delivering that. They are not selling a pipe dream. They are selling a reality.
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