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Mainstay vs WATI: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 1,275 reviews from Conversational AI Platform users.
% Fit
Not enough reviews
Feature ratings
Chatbot
4.0
Natural Language Processing
--
AI/Machine Learning
4.0
Live Chat
--
Reporting/Analytics
--
% Fit
Not enough reviews
Feature ratings
Chatbot
4.5
Natural Language Processing
3.3
AI/Machine Learning
3.9
Live Chat
4.4
Reporting/Analytics
4.3
User satisfaction
5.0
User reviews10
Ease of use
4.9
Functionality
4.9
Value for money
4.9
Customer support
4.9
4.6
User reviews152
Ease of use
4.6
Functionality
4.4
Value for money
4.3
Customer support
4.3
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Not provided by vendor

End-to-end WhatsApp API solution for SMBs across the globe. Trusted by the fastest-growing brands in over 100+ countries

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
198624
3 screenshots
204314
5 screenshots

Mainstay

Top Features
34/50
  • Code-free Development
  • CRM
  • Customer Experience Management
  • Customer Service Analytics
  • Drag & Drop
  • Email Management
  • Feedback Management
  • For Developers
  • Intent Recognition
  • Natural Language Search
  • Real-Time Monitoring
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Visual Analytics
  • Activity Dashboard
  • AI/Machine Learning
  • Alerts/Escalation
  • API
  • Autoresponders
  • Chatbot
  • Chat/Messaging
  • Chat Transcript
  • Communication Management
  • Configurable Workflow
  • Contextual Guidance
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Engagement Tracking
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Performance Metrics
  • Pre-Configured Bot
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Search/Filter
  • Surveys & Feedback
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Conversational AI Platform Software Features -

WATI

20/50
Show Conversational AI Platform Software Features +

Mainstay

--

WATI

--

Mainstay
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
WATI
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Mainstay
  • By Mainstay
  • Located in United States
WATI
  • By WATI.io
  • Located in Hong Kong SAR China
  • Founded in 2015
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