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Genea Overtime HVAC is perfect for property managers, building engineers and building owners looking to automate the manual processes of their buildings.
PEAK is perfect for property owners, property managers, operation managers, and facility management teams responsible for managing and optimizing commercial properties.
We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.
If there is an error it is usually the tenant user making the error and not engineering.
It's a very easy to use platform and the customer service is great. We've been using Genea in our building for a few years now and the tenants seem to like having the convenience.
I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.
The software is so user friendly and the customer support is great. I cam into my role within the year and it could not have been easier to get acclimated with.
Sometimes can be confusing while adding specific time zones.
Easy to put in a request for after hours air. Great customer service if you ever need to get a hold of someone for help.
I have no input, as I have yet to find a con with the program.
Overall experience has been very positive. We had success with resolving high overnight water consumption which had been investigated previously, but not resolved.
Excessive emails for actioning that may not be related to defects and consumption.
Easy to use platform with additional information added like BMS screenshots of the fault to help the engineer to resolve or understand the issues which is a nice touch.
The only downside I have seen so far, is that I didn't realise the BMS needed to be Bacnet compatible.
I have been pleased with the service provided by CIM Enviro staff members and the functionality of PEAK software to help improve operation of our building HVAC systems.
For example, AC equipments are removed during office fitouts and remain off. But we still get the same unit show failures.
Has been very good and great feedback from CIM staff with scheduled monthly meetings.
I am not using the platform to its full potential and would need more training/time. It is difficult to jump from one system into another one.
Overtime HVAC
PEAK
Overtime HVAC
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PEAK
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