Sera vs Overtime HVAC: Which is a better fit?

I loved the ease of it and how it was good for customers. Customers don't get a lot of our invoices where in HCP they always got them.

There are many tabs and occasionally I confuse them.

SENSITIVE CONTENT] was the best thing that SERA has. She is the best and made a very difficult transition much better.

I disliked that the job summary from previous work down prior to Sera was not available.

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you.

A few things take a lot of extra steps to book a call which makes it hard when phones are buys. Also how it notifies the customers for everything makes things difficult.

The onboarding specialist has been amazing to help teach a couple of of us old guys how to use it.

I dont like that I can't do multiple things at once. I have to continue to go back and forth to get stuff done.

We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.

If there is an error it is usually the tenant user making the error and not engineering.

It's a very easy to use platform and the customer service is great. We've been using Genea in our building for a few years now and the tenants seem to like having the convenience.

I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.

The software is so user friendly and the customer support is great. I cam into my role within the year and it could not have been easier to get acclimated with.

Sometimes can be confusing while adding specific time zones.

Easy to put in a request for after hours air. Great customer service if you ever need to get a hold of someone for help.

I have no input, as I have yet to find a con with the program.