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OpenPhone vs Squaretalk: Which is a better fit?

Updated on December 3rd, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,238 reviews from Telephony users.
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP
--
VoIP Connection
3.0
Call Routing
3.3
Call Center Management
NA
Call Recording
3.5
% Fit
Not enough reviews
Feature ratings
VoIP
--
VoIP Connection
4.6
Call Routing
4.6
Call Center Management
4.7
Call Recording
4.9
User satisfaction
4.1
User reviews56
Ease of use
4.3
Functionality
4.2
Value for money
4.1
Customer support
4.1
4.9
User reviews86
Ease of use
4.9
Functionality
4.7
Value for money
4.7
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Not provided by vendor

Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Jen R
CEO
5.0

Jen: Hi, my name is Jen. I'm a cosmetic formulator. I work with individuals and companies and help them take the idea of a product and make it into a reality. I've been using OpenPhone for, I think, two years now, and I would give it a five. So when I needed a second phone line, I actually started out with Google Voice because it's in the Google Suite and it's free, and I just had glitch after glitch, even with updates. So I ditched that, switched to Sideline, paid the $10 a month, and still had glitches. Went back to Google, hoping that the glitches maybe had been worked out in the six months to a year that had passed and they hadn't. So I started over from scratch, just Googling online what other options there were, and OpenPhone popped up and I was super happy to pay $13 a month to try something that might actually work better. So I chose OpenPhone after just reading about their website and then of course checking reviews as well. And I thought I would love that it was integrating, being able to move from the app on my phone to just using it on my computer screen, being able to use it fluidly from chatting with people on text to phone calls. It automatically records, which you can shut off, but that's super helpful. Eliminating the need to take notes during a phone meeting and seeing if you're switching, like I do, and maybe you do as well, switching between chatting with a client on the phone to talking on text. Those were features I was really excited to be able to use. Setting up OpenPhone was super easy and I did get to pick my phone number. There was a pretty decent selection there, and that was a really important factor since it was for a business line. I remember at the very beginning I did have a few questions and their team was super responsive and they were able to get me squared away and get me up and running with the new number. Based on my experience of the three different second line apps that I've used and countless others that I researched, I would highly recommend putting in the $13 for the one month and giving it a go. And also in that time period, when you're giving it a trial run, make sure that you try it for all its features that you can do from a laptop and not just your phone. And also realizing that as your team grows, if you're a small business or if you already have a team, that with this app, you will be able to have other team members not using your phone, not using your computer access, and be able to communicate with clients.

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219046 video thumbnail}
1 Video
199031
5 screenshots
219046
5 screenshots

OpenPhone

22/35
  • Auto-Dialer
  • Callback Scheduling
  • Call Center Management
  • Call List Management
  • Call Scripting
  • Computer Telephony Integration
  • Conferencing
  • Customizable Reports
  • Monitoring
  • Predictive Dialer
  • Real-Time Monitoring
  • Text to Speech
  • Video Conferencing
  • Activity Dashboard
  • Automatic Call Distribution
  • Call Disposition
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • CRM
  • Interaction Tracking
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • Reporting/Analytics
  • SMS Messaging
  • Third-Party Integrations
  • Voice Mail
  • VoIP
  • VoIP Connection
See All features
Hide Telephony Software Features -

Squaretalk

Top Features
32/35
Show Telephony Software Features +
OpenPhone
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Squaretalk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
OpenPhone
  • By OpenPhone Technologies
  • Located in United States
  • Founded in 2018
Squaretalk
  • By Squaretalk
  • Located in Israel
  • Founded in 2008
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