Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Not provided by vendor
Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc.
There is no doubt that this is one of the best services of its kind. The sound quality is great and the iOS app is easy to use.
Worst onboarding and support experience ever. If you expect to just sign up and immediately get going - forget about it.
I was so looking for a service like this that was easy to use, reliable and ability to add and and manage multiple numbers and this is it.
Had problems initially porting my number due to my problems from my previous service.
The price is what attracted me. The ease of sending messages was good while it worked.
We have some programmed for when the customer has left a voice mail and some for missed calls. The caller receives 2 text messages when they leave a message.
This is an extremely affordable phone system that has a light crm that comes with it. It will only get better in the future but very impressed with what I get vs. how much I pay.
They would rather you don’t have phone access let a paying customer leave when their service is no longer required.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.
Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.
It's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes.
So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.
If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.
Jen: Hi, my name is Jen. I'm a cosmetic formulator. I work with individuals and companies and help them take the idea of a product and make it into a reality. I've been using OpenPhone for, I think, two years now, and I would give it a five. So when I needed a second phone line, I actually started out with Google Voice because it's in the Google Suite and it's free, and I just had glitch after glitch, even with updates. So I ditched that, switched to Sideline, paid the $10 a month, and still had glitches. Went back to Google, hoping that the glitches maybe had been worked out in the six months to a year that had passed and they hadn't. So I started over from scratch, just Googling online what other options there were, and OpenPhone popped up and I was super happy to pay $13 a month to try something that might actually work better. So I chose OpenPhone after just reading about their website and then of course checking reviews as well. And I thought I would love that it was integrating, being able to move from the app on my phone to just using it on my computer screen, being able to use it fluidly from chatting with people on text to phone calls. It automatically records, which you can shut off, but that's super helpful. Eliminating the need to take notes during a phone meeting and seeing if you're switching, like I do, and maybe you do as well, switching between chatting with a client on the phone to talking on text. Those were features I was really excited to be able to use. Setting up OpenPhone was super easy and I did get to pick my phone number. There was a pretty decent selection there, and that was a really important factor since it was for a business line. I remember at the very beginning I did have a few questions and their team was super responsive and they were able to get me squared away and get me up and running with the new number. Based on my experience of the three different second line apps that I've used and countless others that I researched, I would highly recommend putting in the $13 for the one month and giving it a go. And also in that time period, when you're giving it a trial run, make sure that you try it for all its features that you can do from a laptop and not just your phone. And also realizing that as your team grows, if you're a small business or if you already have a team, that with this app, you will be able to have other team members not using your phone, not using your computer access, and be able to communicate with clients.
OpenPhone
Squaretalk
Top FeaturesSquaretalk
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: