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When every message matters, we make sure they get delivered. Messente is the best fit for high-volume, highly regulated industries whose SMS messages have a direct impact on revenue.
Ecommerce brands, digital marketers, Shopify/BigCommerce/Magento stores, SMS marketing managers.
The platform supports an easy to use and highly reliable SMS messaging service at competitive rates. Customer service is highly responsive.
There are no options to exclude unicode symbols automatically. We were not warned about issues in the Mexican market in spite of both Messente and other vendors being very aware of the issue.
We are supporting Messente service via API integrated to our system for customers across the globe. It works like a charm and is very easy to set up.
It has no mobile app which is the most dislike thing in my point of view also the customization and features are very limited no advance feature in it.
It has definitely the best in class account management and it comes at very favourable price. Over the course of our relationship they overtook other providers in the most major markets of ours.
Status update - never can be sure if message delivered or failed. Would be beneficial to get prompt message if x% messages failed.
My overall experience with Messente has been very positive. I've had a long relationship with them, which speaks to the trust and reliability I've found in their services.
I can't think of anything that we are dissatisfied with.
Emotive is so awesome with this. The are times our team is busy and we don't want costumers having a question that isn't resolved.
The only complaint I have with this software is the character counts and the image sizes for broadcasts.
Everyone who I have worked with has been motived to help my company. They are always cheerful, creative and really takes the time with me to help come up with new ways to improve my marketing.
One of the issues I run into regularly is the inability to send to multiple customer lists at a time.
Things have been great with Emotive. The ease of use and accessibility of this platform is really great and helps our business move efficiently.
Right now, we're only doing limited broadcast message.
The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors.
The integration was a little tricky and took longer than what we would've planned, but the Emotive team worked hard to assess the problems and find a solution.
Kyle: Hi, my name is Kyle and I'm the owner of QuikCamo, and I give Emotive a four out of five. Before I was using Emotive, I was using Klaviyo's SMS solution, and I was not able to set up enough flows, and there wasn't enough customization that Emotive was able to offer. So I chose Emotive because it was a good solution at a reasonable price. It had all the features that I needed to reach out to my customers post-purchase, and also for abandoned cart, abandoned browse, and abandoned checkout. So it was just a good solution. They reached out to me cold email, and that's how I initially found out about Emotive. So the onboarding process with Emotive was really well organized by Emotive's staff. They helped me along the whole entire journey of getting it set up and onboarding, and yeah, it was pretty... There were some technical issues with their website and they were able to just help get me through those. And yeah, everything's working well now. And yeah, great customer service for the onboarding. So for anyone getting started with Emotive or thinking about getting started with Emotive, I would contact their representative. I would definitely get a free 30-day trial. If they're not offering that, you can just ask them if they would do that for you, because it'll really help you understand really what Emotive's all about. The features, what it offers, what it doesn't offer, the costs, definitely ask about any hidden fees, so that you know going into it everything that you're going to be charged, so there's no surprises. And they might offer some different packages, like if you do six month or 12 month or month to month, and so just make sure you know exactly what you're getting into and what you're going to be paying, and really ask for support getting all your flow set up. Don't hesitate to get help from their support staff. They're really helpful and you just have to ask and get the help that you need. So yeah, give it a try and hopefully it'll work for you like it has for me.
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Messente
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