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Botpress vs Alana: Which is a better fit?

Updated on July 14th, 2024
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Summary
Key features rated by users
Features selected based on 1,252 reviews from Conversational AI Platform users.
% Fit
Not enough reviews
Feature ratings
Chatbot
4.7
Natural Language Processing
4.6
AI/Machine Learning
4.0
Live Chat
4.0
Multi-Channel Communication
3.9
% Fit
Missing features
Not enough reviews
Feature ratings
Chatbot
NA
Natural Language Processing
4.6
AI/Machine Learning
4.6
Live Chat
4.9
Multi-Channel Communication
4.5
User satisfaction
4.5
User reviews35
Ease of use
4.1
Functionality
4.3
Value for money
4.4
Customer support
4.0
4.8
User reviews25
Ease of use
4.8
Functionality
4.6
Value for money
4.6
Customer support
4.7
Price starts from
--
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Organizations who are looking to leverage AI to automate complex conversations across their business without requiring extensive technical know-how.

Hi, I'm Alana, a proprietary artificial intelligence built for customer service, marketing and sales. I was born to improve the relationship between brands and customers.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
199292
4 screenshots
215759
1 screenshot

Botpress

11/50
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Autoresponders
  • Chat/Messaging
  • Chat Transcript
  • Communication Management
  • Configurable Workflow
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Base Management
  • Lead Capture
  • Monitoring
  • Multi-Channel Management
  • Natural Language Search
  • Performance Metrics
  • Pre-Configured Bot
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting & Statistics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Surveys & Feedback
  • Third-Party Integrations
  • Visual Analytics
  • Workflow Management
  • AI/Machine Learning
  • Chatbot
  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Live Chat
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Reporting/Analytics
See All features
Hide Conversational AI Platform Software Features -

Alana

Top Features
17/50
Show Conversational AI Platform Software Features +

Botpress

--

Alana

--

Botpress
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Alana
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Botpress
  • By Botpress
  • Located in Canada
  • Founded in 2018
Alana
  • By Alana AI
  • Located in United Kingdom
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