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HaloITSM vs ServiceNow: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 4,133 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.4
Prioritization
4.3
Performance Metrics
4.0
Real-Time Notifications
4.7
Alerts/Escalation
4.0
% Fit
Missing features
Feature ratings
Ticket Management
4.5
Prioritization
4.3
Performance Metrics
4.5
Real-Time Notifications
NA
Alerts/Escalation
4.2
User satisfaction
4.7
User reviews39
Ease of use
4.6
Functionality
4.7
Value for money
4.6
Customer support
4.7
4.5
User reviews292
Ease of use
4.2
Functionality
4.5
Value for money
4.2
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

ITSM space. This includes growing organizations of all sizes, in any industry.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Josh M
Biomedical Equipment Technician
5.0

Josh: Hi, I'm Josh. I'm a Biomedical Equipment Technician. I would give ServiceNow a five star rating. And for more reviews like this, click below. We use ServiceNow to manage our medical equipment inventory and track work orders, work requests, and schedule preventive maintenance. I like the most about ServiceNow that you can edit or filter your list on the fly. Say, if you're looking for a record for a certain piece of equipment. You can start by searching that equipment name, and then you get a large list, which right there on your screen, you can filter down via a few simple clicks to narrow it down to the asset you're looking for without needing to know that asset's specific serial number, or inventory tag, or what have you. It is expensive in comparison to most other similar products, but I do believe that you get what you pay for.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
254088 video thumbnail}
1 Video
200140
5 screenshots
254088
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

HaloITSM

Top Features
27/30
  • Mobile App
  • Personalization
  • Secure Data Storage
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

ServiceNow

17/30
Show Help Desk Software Features +

HaloITSM

  • Best Value Service Desk
    Software (2022)
HaloITSM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ServiceNow
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HaloITSM
  • By Halo Service Solutions
  • Located in United Kingdom
  • Founded in 1994
ServiceNow
  • By ServiceNow
  • Located in United States
  • Founded in 2012
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