Capterra Logo
Helping businesses choose better software since 1999

ProProfs Help Desk vs Vivantio: Which is a better fit?

Updated on August 18th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,135 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
4.8
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
4.7
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.7
Prioritization
--
Performance Metrics
--
Real-Time Notifications
5.0
Alerts/Escalation
4.0
User satisfaction
4.9
User reviews14
Ease of use
4.9
Functionality
4.6
Value for money
4.9
Customer support
4.9
4.3
User reviews178
Ease of use
4.2
Functionality
4.2
Value for money
4.3
Customer support
4.4
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

User reviews
pros & cons
1 / 3
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
200141
5 screenshots
216733
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

ProProfs Help Desk

17/30
  • Activity Dashboard
  • Collaboration Tools
  • Customer Database
  • Customizable Fields
  • Data Import/Export
  • Mobile App
  • Performance Metrics
  • Personalization
  • Prioritization
  • Real-Time Notifications
  • Secure Data Storage
  • Single Sign On
  • Workflow Management
  • Access Controls/Permissions
  • Alerts/Escalation
  • API
  • Automated Routing
  • Customizable Branding
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Real-Time Chat
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
See All features
Hide Help Desk Software Features -

Vivantio

Top Features
27/30
Show Help Desk Software Features +

ProProfs Help Desk

--

Vivantio

--

ProProfs Help Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vivantio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ProProfs Help Desk
  • By ProProfs
  • Located in United States
  • Founded in 2008
Vivantio
  • By Vivantio
  • Located in United States
  • Founded in 2005
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: