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Tiflux vs Remote eye: Which is a better fit?

Updated on December 1st, 2024
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Summary
Features in Help Desk
24
Best performer
30
  • Access Controls/Permissions
  • Alerts/Escalation
  • API
7
30
  • Collaboration Tools
User satisfaction
4.9
User reviews15
Ease of use
4.7
Functionality
4.8
Value for money
4.8
Customer support
5.0
4.6
User reviews14
Ease of use
4.7
Functionality
4.5
Value for money
4.8
Customer support
4.9
Price starts from
--
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Information Technology and Services, Computer Services, Software Houses and IT Departments

Not provided by vendor

User reviews
pros & cons
1 / 3
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
200798
5 screenshots
268489
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Tiflux

Top Features
24/30
  • Collaboration Tools
  • Mobile App
  • Personalization
  • Secure Data Storage
  • Single Sign On
  • Social Media Integration
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

Remote eye

7/30
Show Help Desk Software Features +

Tiflux

--

Remote eye

  • Best Value Remote Support
    Software (2022)
Tiflux
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Remote eye
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tiflux
  • By Tiflux
  • Located in Brazil
  • Founded in 2017
Remote eye
  • By Wideum
  • Located in Spain
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