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Numa vs Alana: Which is a better fit?

Updated on November 5th, 2023
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Summary
Features in Live Chat
9
Best performer
31
  • Autoresponders
  • Canned Responses
  • Customizable Branding
8
31
  • Activity Dashboard
  • API
  • Chat/Messaging
User satisfaction
5.0
User reviews11
Ease of use
4.6
Functionality
4.6
Value for money
4.8
Customer support
5.0
4.8
User reviews25
Ease of use
4.8
Functionality
4.6
Value for money
4.6
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Designed for local businesses and franchises including restaurants, salons, and spas, gyms, real estate companies, auto dealers, home service businesses, and more.

Hi, I'm Alana, a proprietary artificial intelligence built for customer service, marketing and sales. I was born to improve the relationship between brands and customers.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
200843
2 screenshots
215759
1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Numa

Top Features
9/31
  • Activity Dashboard
  • API
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • CRM
  • Document Storage
  • Email Management
  • File Sharing
  • Geotargeting
  • Interaction Tracking
  • Offline Form
  • Proactive Chat
  • Real-Time Analytics
  • Real-Time Monitoring
  • Real-Time Notifications
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Autoresponders
  • Canned Responses
  • Customizable Branding
  • Mobile Access
  • Multi-Channel Communication
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

Alana

8/31
Show Live Chat Software Features +

Numa

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Alana

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Numa
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Alana
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Numa
  • By NumberAI
  • Located in United States
  • Founded in 2016
Alana
  • By Alana AI
  • Located in United Kingdom
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