Help Lightning vs Remote eye: Which is a better fit?

Their team was dedicated to helping us deliver a great go-live and differentiated customer experience.

Carles C

Account Executive

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others.

Field engineers in some countries limited to visit customer sites due to coved 19.

We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct.

Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.

Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves.

No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example.

Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful.

It more likely best to the users thus no negative issues.

The most impressive feature of Remote eye is how easy it is to connect with a remote expert. We just connect the app to the network and send the expert a code.

It is somewhat difficult to invite someone that does not have the app installed.

Compared to the market competition, clearly the most user-friendly environment and quality of connection.