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ChartHop vs SurveyMonkey: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 1,319 reviews from Employee Engagement users.
% Fit
Missing features
Not enough reviews
Feature ratings
Communication Management
NA
Chat/Messaging
NA
Alerts/Notifications
--
Real-Time Data
--
Employee Portal
5.0
% Fit
Missing features
Feature ratings
Communication Management
NA
Chat/Messaging
NA
Alerts/Notifications
4.3
Real-Time Data
4.4
Employee Portal
NA
User satisfaction
4.6
User reviews77
Ease of use
4.6
Functionality
4.5
Value for money
4.6
Customer support
4.7
4.6
User reviews10,086
Ease of use
4.6
Functionality
4.5
Value for money
4.4
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

A dynamic People Operations Platform, ChartHop connects and visualizes all your people data to empower your organization through insights, alignment, and action.

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Andrew K
Senior Program Manager
4.0

Speaker 1: My name's Andrew, I'm a senior program manager and I would give ChartHop a four out of five. For more reviews like this click below. Before ChartHop, we were using ADP to manage our org charts and performance reviews. But the ADP system is just dated and tough to navigate, and lacks a lot of modern functionality. We chose ChartHop because it was a dedicated tool to complete these two functions of managing org charts and performance reviews, and the tool was clearly built around these two things. So, it did a great job at these two things and didn't offer a ton of other functionality that we didn't need, and didn't need to pay for. Getting started with ChartHop was relatively easy. We were able to connect it to our workforce management system to get our org charts built in the ChartHop system, and initiating performance reviews for the first cycle was super easy, everything went exactly as expected and didn't require a ton of setup in advance. My main recommendation for anybody consider ChartHop would be just to make sure that it integrates well with your workforce management systems, and that it's not going to require a lot of manual management on an ongoing basis. Because it's a great tool if most of the work is automated, but if it requires a lot of manual work, it's probably not going to solve any of your problems.

How Capterra sources reviews
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video-9f907e66-b476-465e-d713-08dc3d706756
A P
Owner
5.0

Aviel P.: I'm Aviel. My company is called AVIP Movies AV Productions LLC. We do movies, audio, video production services, and I'd like to give SurveyMonkey five stars from five. Five out of five stars. I tried out many actually, including some like Constant Contact, which include not only email kind of marketing, but the survey portion. I've also tried other ones. Their names don't really come right to my mind, but they offer similar things. But none of them have been as robust. One of the main reasons I chose SurveyMonkey today is because I just have used it so much in the past. Mostly I used it to answer also, but then I used it back in the past for my own surveys. And I just like the responsiveness of SurveyMonkey. The responsiveness is really great. How easy it is to use has been my favorite. And the fact that it's popular and it became more robust really made it better. It was easy to get started with. So easy. I could choose, or we could choose, because it wasn't always me, but we could choose pretty much any template, for example, and just add to it or subtract to it. Within a couple of minutes, you could have a simple survey done. And it has been so much fun to play with because it's easy to use. So that's really my answer. SurveyMonkey is a lot of fun to play with. And not only is it popular, but it's easy to use, and that's what makes it really, really great. I would say that SurveyMonkey, you should definitely just go to their website and it's really easy to navigate. Try the free trial, try one of their templates, because it's fast and quick. And I would just basically say, if you look at their website, it's very easy to use, like SurveyMonkey itself. It's intuitive and it has certain directions that it can point you to. It can point you to a case study or it can give you a survey based on what industry you work in, or it can just let you free-design a survey real easy. It's just a lot of fun to experience.

How Capterra sources reviews
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User interface
201072 video thumbnail}
1 Video
253516 video thumbnail}
1 Video
201072
5 screenshots
253516
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
360 Degree Feedback
207
Important
Action Management
388
Important

ChartHop

Top Features
28/43
  • Activity Dashboard
  • Chat/Messaging
  • Communication Management
  • Engagement Tracking
  • Gamification
  • Individual Development Plans
  • Learning & Development
  • Mobile Access
  • Multi-Channel Communication
  • Offboarding
  • Peer-to-Peer Recognition
  • Rewards Program
  • Scoring
  • Social Engagement
  • Training Management
  • 360 Degree Feedback
  • Action Management
  • Alerts/Notifications
  • API
  • Benchmarking
  • Commenting/Notes
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Employee Database
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Feedback Management
  • Goal Management
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Pulse Surveys
  • Question Library
  • Real-Time Data
  • Real-Time Reporting
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
  • Visual Analytics
See All features
Hide Employee Engagement Software Features -

SurveyMonkey

23/43
Show Employee Engagement Software Features +
ChartHop
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SurveyMonkey
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ChartHop
  • By ChartHop
  • Located in United States
SurveyMonkey
  • By Momentive
  • Located in United States
  • Founded in 2009
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