--- title: "Compare UmfrageOnline vs SurveyMonkey 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare SurveyMonkey and UmfrageOnline based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/201674-253516/Enquetes-Maken-vs-SurveyMonkey" page_type: "comparison" language: "en" --- # SurveyMonkey vs UmfrageOnline Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SurveyMonkeyUmfrageOnline2/4 selected [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) [## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $30.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [10,512 reviews](#user-reviews) Positive 9,874 Neutral 498 Negative 140 [## UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting Price $35.00/month Value-for-Money 3.8 Functionality 4.5 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment DD DD CN Based on [1,781 reviews](#user-reviews) Positive 1,730 Neutral 45 Negative 6 ## Summary * * * Key features rated by users Features selected based on 4,931 reviews from survey software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Multiple Question Types 4.8 Customizable Questions 4.6 Data Security 4.6 Anonymous Feedback 4.7 Real-Time Data 4.5 \--%Fit Missing features Feature ratings Multiple Question Types NA Customizable Questions 4.5 Data Security NA Anonymous Feedback NA Real-Time Data NA User satisfaction User satisfaction 4.6 User reviews[10,512](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.3 User satisfaction 4.6 User reviews[1,781](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 3.8 Customer support 4.2 Price starts from Price starts from $30Per User, Per Month - Free version - Free trial Price starts from $35Flat Rate, Per Month - Free version - Free trial Best for Best for SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. Best for Businesses owners wanting to create and carry out customer surveys. ## User reviews Pros & cons Meshv P. Salesforce Developer > "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) VR Verified Reviewer Founder > "As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) SP Sonu P. Systems Analyst > "The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) CF Cody F. Principal Software Engineer > "The reporting dashboards are so confusing. When you click into individual questions to check the skip conditions it takes literally forever to load and..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7154570) PA Portia A. Nurse > "The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription,..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7168744) VR Verified Reviewer Founder > "Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) SP Sonu P. Systems Analyst > "The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) Dre' H. Senior Educator Support Specialist > "It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) SL Shannon L. Executive Assistant > "The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574) JH Jenny H. Communications Director > "The major downside is the cost and you cannot share passwords, each team member has to have their own account." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7152655) DM DeAnna M. Managing Director > "The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7044584) MM Mari M. Comms Manager > "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Ronith C. Student > "It offers a wide variety of question types, customizable templates, and useful reporting tools." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7187842) AB Anna B. Kinesiologist > "The team and employee engagement is low when the link is sent out to be filled out." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7157937) IL Ilaria L. Assistant Reservations Manager > "SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready to..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078850) Stacey W. Accounting Manager > "Unfortunately most of the office believes that the survey cannot be anonymous so they will not answer questions truthfully." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7175281) BK Blerta K. Language Instructor > "It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7112830) JB Jenna B. Asst Manager > "On the basic or standard plan, you're limited in options, and it's a bit pricey as well." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7141895) VR Verified Reviewer Founder > "My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) DK Dawn K. Director of Human Relations > "The customization is a bit limited in terms of fonts, etc but that's not very important to me." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204) SP Sonu P. Systems Analyst > "I especially liked the scheduling and automation features, which made it easier to send surveys at the right time and track responses efficiently." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) VR Verified Reviewer Sr. Dir. Support and Operations > "I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659) Ronith C. Student > "It has helped me create surveys efficiently for collecting feedback, research, and simple questionnaires." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7187842) KC Kenneth C. Vice President > "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) Ronith C. Student > "The platform is reliable, easy to navigate, and provides clear insights through its reporting tools. While the premium plans can be costly, the overall..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7187842) JF Jennifer F. Marketing Lead > "Unable to embed surveys directly into an email, it always redirects people to their website." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217) Meshv P. Salesforce Developer > "SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) SR Samuel R. Program Director > "Some of the more advanced reporting options are locked unless you upgrade to one of its pricier tiers, which may not be feasible for the nonprofit budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) VR Verified Reviewer Software developer > "Also drag-and-drop interface made adding questions to feel natural and pre built in templates saved me a ton of time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472) Amanda C. Young Professionals Chairperson > "Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104984) VR Verified Reviewer Software developer > "The drag-and-drop builder, pre made templates, and logical questions flows made the whole process feel intuitive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472) SC Sean C. Marketer > "It gets expensive when you need to use advanced features, and the reporting is complicated for a layperson." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046151) CP Christina P. Certified Nursing assistant > "What I enjoyed and likes most about SurveyMonkey is being able to take surveys and be able to give honest feedback so consumers don't waste their money..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7040338) KC Kenneth C. Vice President > "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) VR Verified Reviewer Founder > "SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) CB Chelsea B. Preop PACU RN > "There is no go back button on response pages which can be bad if I want to change an answer." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) CC Chitranzan C. Insurance Advisor > "It is one of the greatest tools in the market that provides the best interface to receive responses for a survey and then provides accurate results based..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6805221) CB Chelsea B. Preop PACU RN > "It always makes you attempt to sign in after using and creating an account which is not something I want to do." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) PN Poerwestri N. Travel Manager > "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) RC Ruby C. MARKETER > "On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) TZ Tiffani Z. Operations Manager > "SurveyMonkey had a lot of great options for creating custom forms and surveys that I could easily link to my site or send via email." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6553608) YL Yi L. Compositor > "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750) JM Jaime M. Regional Sales Manager > "SurveyMonkey helps me in providing customers with further actions to address their feedback, changes that would take place and managing expectations in..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587819) RD Ruth D. Designer > "I think there should be a better design or configuration as I often get stuck." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7114319) NW Nolan W. Head of Sales > "It allowed us to easily reach out and connect with our customers, and prospective customers and take a survey across multiple use cases or situations...." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6813822) VR Verified Reviewer Research Student > "Paid subscriptions are a bit expensive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7123309) SV Shameek V. Director > "The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6803880) Carlie R. Owner > "They're a few bugs in glitches on the site." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109172) Ashley G. HR Manager > "SurveyMonkey is an excellent tool for creating surveys quickly and efficiently." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7153573) ML Ming L. Chief scientific officer > "Free plan is limited and rather basic. Unless you are conducting surveys constantly, the monthly subscription may not be worthwhile." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715) BL Brooke L. Teacher > "I used this software as a teacher to receive feedback from surveying my students and it was a very smooth process!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7172237) EB Erick B. Director of design and research > "It has some major challenges that we have been facing from time immemorial." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7169864) PN Poerwestri N. Travel Manager > "SurveyMonkey simplifies creating and customizing surveys so I can receive in-depth feedback from our tour clients as frequently as I would like." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) KC Kaitlyn C. HR Director > "Collaborating with a large team was tricky without the Pro version, and sharing results wasn’t as smooth as Google Docs." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819262) AB Ailton B. Student > "Positive ,I am deeply involved online with purchasing ,donating,writing in solo or team projects ,creating presentations for PowerPoint,etc..so I'm..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6593219) IN Inamari N. Marketing Executive > "Free plan is limited, and advanced features can be pricey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014232) RC Ruby C. MARKETER > "The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) Priya B. Advisor > "Though recently some new features with color schemes and themes have been introduced but some are very tacky and not professional enough." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6540490) MM Mari M. Comms Manager > "Overall it's supported us with employee engagement surveys and being able to break it down into different sections in order to understand the data more..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Sam C. Talent Partner > "Interface can feel dated and slightly clunky" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868) GD Gino D. Sales Coordinator > "It's a powerful and user-friendly tool for creating surveys, collecting feedback, and analyzing responses, some rooms for minor improvements that can do..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6680805) Gavin L. Account manager > "Collaborative working can sometimes be a little bit clunky if you have multiple people working in the same form" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6503595) Dre' H. Senior Educator Support Specialist > "I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) PD Pat D. Sr. Director > "SurveyMonkey is sometimes not used often enough making it hard to justify the yearly cost to maintain" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6816437) VR Verified Reviewer Director of Instructional Technology > "Survey monkey has an easy to use platform where surveys are easy to design publish and turn on and off and the data from them is at your finger tips and..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7157723) CP Carrie P. Counselor > "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6861762) SR Samuel R. Program Director > "It’s allowed us to measure the impact of our program and to collect candid feedback, which we leverage to make our training sessions better." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) KM Kyle M. Roadside Network Administrator > "It didn't always send when it said it sent, or sometimes would sent it two or three times which irritated customers" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6831867) VR Verified Reviewer Sr. Dir. Support and Operations > "The platform also gives you solid options for customization, reporting, and data export." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659) BL Bill L. Principal Head of Talent > "It has limited free features and tends to have a lot of ads and makes it harder to use" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6646683) VR Verified Reviewer HR Manager > "SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7091617) VR Verified Reviewer Admin > "Complex surveys are going to cost a little more." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7069249) YD Yanatha D. Consultant > "For the value for money, customer support, ease of use, review feedback, sample survey design, team and employee engagement and survey creation..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046085) FD Francois D. General manager > "Customer support hides behind their policy, offering no flexibility to come to an arrangment." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) SB Sarah B. Marketing and Events > "Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7113293) ML Malachi L. Director of African Leadership Programs > "Export options are a little lacking in the free version." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6829192) EO Esther O. Business Planning Analyst > "I find SurveyMonkey Enterprise as a cutting-edge tool for designing, delivering and analyzing surveys with the snap of a finger." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6504198) ES Ellie S. Senior Marketing Campaigns Lead > "The free plan is pretty limited and it's tough that they limit responses" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787654) SL Shannon L. Executive Assistant > "I appreciate that I can copy and update previous surveys that I made, so that I don't have to start from scratch every time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574) DB Damon B. Founder > "A bit too basic for more advanced customers communication." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6812285) Frank B. Owner > "The design interface is simple enough to be intuitive and powerful enough to support more complex conditions" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124512) Sam C. Talent Partner > "Interface can feel dated and slightly clunky" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868) SN Sylla N. Furniture Fabricator > "Real time results, basic free plan, simple interface with customization options, and integrations." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6627242) Cristian Jair R. Shopman > "It's a little overwhelming its interface at first, as well as all their tools and what they are for." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4450180) VR Verified Reviewer Director of Operations > "We cannot wait to try the new AI-integrated dashboard!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7129298) JW Joshua W. Review Writer / Student > "The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___2433074) AH Alicia H. Digital Marketing Specialist > "I was impressed by how user friendly this interface was as well as being mobile friendly." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6708950) VR Verified Reviewer User > "The brighter interface makes such a difference as I spend all damn day in front of a screen." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#GetApp___2825692) WB Will B. Short Course Manager > "To improve I'd like to see greater AI integration and multiple choice of modes for contribution rather than just typed." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275) YL Yi L. Compositor > "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750) KC Kenneth C. Vice President > "We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) VR Verified Reviewer Customer Service Rep > "I wish there were more integration options to pull the data into our own systems just do not have the resources at this time to devote to this project" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___3729855) SN Sylla N. Furniture Fabricator > "Real time results, basic free plan, simple interface with customization options, and integrations." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6627242) LR Lacie R. Otr > "It doesn't integrate well with other programs and I'm not aware of any survey tracking ability." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___3706010) VR Verified Reviewer Director of Operations > "We cannot wait to try the new AI-integrated dashboard!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7129298) CT Carly T. Onboarding Consultant > "This system does not integrate with Slack which is where I do most of my communication with my teammates." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___2452563) ANJ Aja Nurse J. Student > "The platform was simple to navigate, the questions were clearly structured, and it only took a few minutes to complete each survey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7150801) MM Mari M. Comms Manager > "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Nataliia T. Businesses Development Manager > "The service is very intuitive, users do not need much time to start using it." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7119598) KC Kenneth C. Vice President > "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) ANJ Aja Nurse J. Student > "The surveys were well‑organized, simple to navigate, and quick to complete." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7150801) KC Kenneth C. Vice President > "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) PJ Posh J. US IT LEAD > "A great low-cost tool that provides seamless integration and clear concise results with little administrative configuration." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587782) CB Chelsea B. Preop PACU RN > "It always makes you attempt to sign in after using and creating an account which is not something I want to do." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) VR Verified Reviewer Founder > "My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) FD Francois D. General manager > "Customer support hides behind their policy, offering no flexibility to come to an arrangment." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) Frank B. Owner > "Overall positive, i have used it many times for customer importance vs satisfaction ratings for VOC products definition." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124512) DB Damon B. Founder > "A bit too basic for more advanced customers communication." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6812285) Andy G. Operations Manager > "We were able to reach out to employees and our customers without problems." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014995) AA Aarash A. CEO > "Their policies feel unfair and misleading, and the customer service team did little to resolve the issue." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6525310) ML Ming L. Chief scientific officer > "I've used it several times to help with customer discovery and I find it intuitive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715) FD Francois D. General manager > "The problem is the customer service." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) [View Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Not enough reviews ## User interface 4.57 (10,512) [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) 4.63 (1,781) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important SurveyMonkey Top features 36/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Collaboration Tools - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Exporting - Data Import/Export - Data Security - Data Visualization - Decision Making - Drag & Drop - Dynamic Content - Email Management - Email Marketing - Email Reminders - Engagement Tracking - Feedback Management - Gamification - Generative AI - Interactive Content - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multilingual Surveys - Multimedia Support - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Online Polling - Phone Polling - Presentation Tools - Proactive Assistance - Pulse Surveys - Q&A Management - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data [See all features](https://www.capterra.com/p/253516/SurveyMonkey/#features) UmfrageOnline 11/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Collaboration Tools - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Exporting - Data Import/Export - Data Security - Data Visualization - Decision Making - Drag & Drop - Dynamic Content - Email Management - Email Marketing - Email Reminders - Engagement Tracking - Feedback Management - Gamification - Generative AI - Interactive Content - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multilingual Surveys - Multimedia Support - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Online Polling - Phone Polling - Presentation Tools - Proactive Assistance - Pulse Surveys - Q&A Management - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data [See all features](https://www.capterra.com/p/201674/Enquetes-Maken/#features) ### Recognition SurveyMonkey is recognized as a top-rated tool in 1 Capterra Shortlist reports UmfrageOnline is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support SurveyMonkey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos UmfrageOnline Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SurveyMonkey - By Momentive - Located in United States - Founded in 2009 UmfrageOnline - By enuvo GmbH - Located in Switzerland - Founded in ## Popular Comparisons [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $30/month Price $0 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/176571-253516/Google-Forms-vs-SurveyMonkey) [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $35/month Price $0 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/176571-201674/Google-Forms-vs-Enquetes-Maken) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $30/month Price $39/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-253516/JotForm-4-0-vs-SurveyMonkey) [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $35/month Price $39/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-201674/JotForm-4-0-vs-Enquetes-Maken) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) $30/month Price $39/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-253516/Typeform-vs-SurveyMonkey) [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) vs [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.70 (230)](https://www.capterra.com/p/191055/SurveyHero/reviews/) $35/month Price $35/month 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/191055-201674/SurveyHero-vs-Enquetes-Maken) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[4.65 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/) $30/month Price £0 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/57112-253516/SmartSurvey-vs-SurveyMonkey) [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) $35/month Price $29/month 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-201674/Connecteam-vs-Enquetes-Maken) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) $30/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/153472-253516/Startquestion-vs-SurveyMonkey) [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) vs [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[4.76 (542)](https://www.capterra.com/p/135455/QuestionPro/reviews/) $35/month Price $83/month 4.5 Features 4.7 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135455-201674/QuestionPro-vs-Enquetes-Maken) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) $30/month Price $35/month 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/131426-253516/Zoho-Survey-vs-SurveyMonkey) [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) vs [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[4.55 (330)](https://www.capterra.com/p/246649/Microsoft-Forms/reviews/) $35/month Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/201674-246649/Enquetes-Maken-vs-Microsoft-Forms)