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Zoho Meeting vs Avaya Cloud Office: Which is a better fit?

Updated on February 7th, 2025
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Summary
Key features rated by users
Features selected based on 2,696 reviews from VoIP users.
% Fit
Missing features
Feature ratings
Online Voice Transmission
5.0
Mobile Access
4.6
Reporting & Statistics
4.8
Call Routing
NA
Call Recording
4.8
% Fit
Missing features
Feature ratings
Online Voice Transmission
NA
Mobile Access
NA
Reporting & Statistics
NA
Call Routing
NA
Call Recording
NA
User satisfaction
4.6
User reviews874
Ease of use
4.7
Functionality
4.5
Value for money
4.6
Customer support
4.5
4.2
User reviews41
Ease of use
3.9
Functionality
4.0
Value for money
3.6
Customer support
4.0
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Users looking to host interactive web meetings with audio/video conferencing, screen/application sharing, remote access. Host engaging webinars with audio/video, screen sharing, polls, recording.

Customer Service Supervisor , Contact Center Team Lead

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-a11b3e9f-7e0a-4b1e-4afc-08da32e14052
Susan D
Tech Ninja
5.0

Susan: Hi, my name is Susan. I'm a Tech Ninja. I give Zoho Meeting a five out of five rating. For more reviews like this, click link below. Probably, most everybody else was Zoom. I switched primarily because I was using Zoho One and it was integrated with that. So one of the reasons I chose Zoho meeting is because it's integrated with Zoho CRM, so everything's in one place. But actually, I found a lot of features within Zoho Meeting that I like better than Zoom. One of the features was that when I was using Zoom, if I wanted to share a video with someone, I would have to download it and then email them because my storage on Zoom was getting filled up. With Zoho Meeting, once I record a video, it sends me an email with the link embedded, and all I'll have to do is forward that email link to my customer and they can just click on it. So, it was a lot less steps for me to do a meeting share like that. The other thing I like is there's actually a lot of features within Zoho. They had a chat area where I can take notes, besides the chat, and share that with people on the call. So there were just some features that Zoom may have integrated since I switched about a year ago, but there's some things in Zoom that I had never seen in Zoom... Or Zoho that I had never seen in Zoom before. So, that was really good. As far as integrating Zoho Meeting, it was pretty easy for me because I have been in tech for a while. It was a little disconcerting for my customers, because they were so used to Zoom that there was a little bit of a learning curve, but not much. Once they realized this was very similar to Zoom, it worked really well for them as well. So if you're looking for something else besides Zoom, I recommend Zoho Meeting as an alternative. One of the reasons I really made the switch is because I'm using Zoho One, I'm paying a fee of $37 per month for all the tools within Zoho One. And there are a lot. Zoho Meeting is just one of them. But one of the other things was just by integrating my invoicing and my meetings into Zoho, I was paying initially with Zoom and FreshBooks, $40 a month, and I'm only paying $37 a month with Zoho Meeting. So if you're looking to consolidate not only your tools as well as your cost into something, I recommend Zoho One as an alternative. But test it out.

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5 screenshots

Zoho Meeting

Top Features
15/44
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Queues
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Reports
  • Fax Management
  • Interaction Tracking
  • IVR
  • Queue Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • SIP Trunking
  • SMS Messaging
  • Unified Communications
  • Voice Mail
  • Voicemail Transcription
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Call Conferencing
  • Call Recording
  • Chat/Messaging
  • CRM
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Online Voice Transmission
  • Reporting & Statistics
  • Third-Party Integrations
  • Video Conferencing
See All features
Hide VoIP Software Features -

Avaya Cloud Office

3/44
Show VoIP Software Features +
Zoho Meeting
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Avaya Cloud Office
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Meeting
  • By Zoho
  • Located in United States
  • Founded in 1996
Avaya Cloud Office
  • By Avaya
  • Located in United States
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