# Compare Milvus vs Vivantio 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Milvus and Vivantio based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/202528-216733/Milvus-vs-Vivantio

---

# Milvus vs Vivantio Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MilvusVivantio2/4 selected

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

[## Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

Based on [298 reviews](#user-reviews)

Positive

293

Neutral

4

Negative

1

[## Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.2

Customer Service

4.4

Reviews Sentiment

JS

KM

Based on [178 reviews](#user-reviews)

Positive

151

Neutral

24

Negative

3

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

63%Fit

Missing features

Feature ratings

Ticket Management

4.8

Real-Time Notifications

4.5

Customizable Fields

NA

Third-Party Integrations

NA

Reporting/Analytics

4.5

71%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

5.0

Customizable Fields

4.0

Third-Party Integrations

\--

Reporting/Analytics

4.4

User satisfaction

User satisfaction

4.8

User reviews[298](https://www.capterra.com/p/202528/Milvus/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.7

User satisfaction

4.3

User reviews[178](https://www.capterra.com/p/216733/Vivantio/reviews/)

Ease of use

4.2

Functionality

4.2

Value for money

4.3

Customer support

4.4

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Small to large companies that want to be proactive and deliver the best customer service to their final clients.

Best for

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

## User reviews

Pros & cons

Not enough reviews

JS

Jason S.

Service Desk Lead

> "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business..."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5032589)

HC

Harrison C.

Network Analysis

> "adding assets cannot be done in bulk, they all have to be added separately"

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5023593)

KM

Kit M.

Digital Service Delivery Coordinator

> "Vivantio have been a good supplier to work with, and the product has transformed our digital service delivery"

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___6430470)

JS

Jason S.

Service Desk Lead

> "All the way up to full blown server or networking issues."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5032589)

CS

Chrysanthos S.

Teacher

> "With Vivantio, businesses can achieve unparalleled service excellence by combining enterprise-level software with..."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___3637803)

BM

Ben M.

EMM Team Lead

> "The mobile version isn't the easiest to use at the moment."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5039271)

BM

Ben M.

EMM Team Lead

> "Alerts and management tools are very useful and it is great and customisable for out needs."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5039271)

SL

Sam L.

Project Manager

> "The difference in the admin area to the technician portal is a little bit confusing at times."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___2801135)

Ashley S.

Documentation Coordinator

> "I like the customization options you have that other products don’t and won’t offer"

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___4217958)

PAN

Polly Ann N.

Software QA Analyst

> "The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___2788819)

[View Reviews](https://www.capterra.com/p/216733/Vivantio/reviews/)

## User interface

No images or videos  
provided by vendor

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)

4.30 (178)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Milvus

16/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/202528/Milvus/#features)

Vivantio

Top features

28/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/216733/Vivantio/#features)

### Recognition

No recognitions have been awarded to Milvus

No recognitions have been awarded to Vivantio

### Deployment & support

Milvus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Vivantio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Milvus

-   By Milvus
-   Located in Brazil
-   Founded in 2016

Vivantio

-   By Vivantio
-   Located in United States
-   Founded in 2005

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