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We serve any market that is using swag consistently to drive business and engage their audiences. We do have a strong base in tech and SaaS businesses, but can serve any industry.
We support Marketing, Sales, Business Development, Brand, and People Experience teams to create impactful gifts that build loyalty, enhance conversion and retention, and make people happy.
The ability to ship swag to customers straight from Salesforce but also by sending them a link to choose their own is amazing and has helped us with a number of sales and marketing campaigns.
The reporting functionality can be quite frustrating. It's not customizable - you can only filter by date range.
They make it super easy to create one account for the company, but have the ability to split it between teams within the company (Marketing, Customer Success, HR, etc.) which has been a huge help.
I know they are working on getting Printfection reporting data back into Salesforce but that's really the only thing missing right now for us.
The most amazing thing about Prinfection is that they handle the entire fulfillment lifecycle.
It's difficult to know where to click for what. For each campaign, a new webhook needs to be created for the Marketo integration to work.
Its always been so easy to work with the team at Printfection, they really care about helping you be successful with the tool.
Swag tends to be the task that no one wants to handle.
We've been working with Brilliant over the last almost 4 years and it has been a very positive experience. Our account manager, Dan, has been a great support for our needs.
I know most of the issues we are having are not Brilliant's fault and they are doing what they can to get things where they need to go but this is a pain point for our company.
He works within our budget and his recommendations are top notch. Our lawyers and summer associates have enjoyed the swag we've ordered through Brilliant with [sensitive content hidden] help.
Its often hard for me to find the history of my bulk sends within the app.
Overall experience has been great-- the Brilliant team is so responsive. Whenever we come across a problem, the team is so quick to help resolve and come up with a solution.
The only thing that comes to mind is the fees for holding merchandise in the company store is a little confusing.
Brilliant is easy to use, has a beautiful UI, and has ended all friction for our gifting initiatives.
Printfection
Brilliant
Top FeaturesPrintfection
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Brilliant
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