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With 170,000+ customers, Rev's clients span a variety of industries including the following: Journalism, video production, medical, researchers, podcasters, writers, (and many more!)
Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.
I like the layout and ease of use. I think the price is fair and the quality is great most of the time.
The tools that are available in this software at the time of trial, there is some problem in doing it if you do it from mobile.
My overall experience with Rev is great. I love working with this software and would recommend it to anyone looking for transcription/caption/subtitle software.
We have received a few transcripts with errors but not many.
So far so good with Rev. Love how easy it is to place an order, the quality of work, and the speed I get my videos sent back to me with captions. Definitely will be using Rev more in the future.
Some Audio files' quality is very poor and bad.
I was able to save my audio from other system and share it with Rev. The turnaround time to complete the job was super fast and the output was quality.
Our field has a lot of technical words that are not very common, it struggles with these, also with any brand-specific words.
Great interface and really easy to produce good looking reports. Excellent customer service - quick, accurate and helpful.
However, I was very disillusioned with this when I saw the summaries it put together were just a sentence or two long, with a link to the Fathom recording.
I love the seamless interface to have it join meetings, and then the little widget that allows you to mark important things in the meeting is a total game-changer for my sales calls.
The interface for my library of recorders is not well organized, and hard to add labels, utilize folders and not have the thumbnails show up.
My overall experience has been superior to any tool that I’ve used. Customer service is very important to me and they are absolutely amazing as well.
Occasionally it gets spellings wrong, or mishears words. But I can still work it out, I was there.
I also love how I can easily share the videos with prospects. The integrations with HubSpot and Zoom have also been a huge help.
I accidentally turned Fathom off once I had started a meeting and couldn't find a way to quickly turn it back on.
Richard L.: Hello, I'm Rick, and I actually own three companies, but in total I would say that we probably have about 400 people that work for us. And Rev, I would give a rating of about a four out of five. Really what we were doing before we discovered Rev was pretty much taking things. We used it for video training, and those types of things, and then trying to put it into print. So what we were doing was we were actually doing it all by hand, listening to it, rewind it, listening to it, and those types of things. Once we discovered Rev, we were able to pretty much put it on automatic. It automatically does all the transcribing for you. All you have to do is go for, and just briefly check it, and make sure it's exactly what it is that you want, and boom, you're done. So the reason why we chose Rev was because we found it to be the easiest to use and implement across the different platforms as far as desktop, phone and those things. It's really easy to upload everything that you need to do, and get it done as far as within transcripts, and then you can just print it out, put it into different manuals that you're wanting to do, or however that you're using it. So Rev was really pretty much a no-brainer. Getting started with Rev, there's always going to be a learning curve when you're dealing with something new, and different. The great thing is they had some great help, tutorials, and those types of things that really got you through. In any ways, if you contact their support, they'll help you through it, and get you done without a problem, or a slip up. So if you're looking to get Rev, and you're trying to make things as far as your transcribed documents, or voice recordings, meetings, and those types of things, so that way you have a paper trail, or at least something that you can put, and use in print, they're great. It is an easy product, and at the same point in time, like I said, it's a no-brainer.
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