--- title: "Compare Otter.ai vs Fathom 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Otter.ai and Fathom based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/202799-276054/Otter-vs-Fathom" page_type: "comparison" language: "en" --- # Otter.ai vs Fathom Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Otter.aiFathom2/4 selected [Otter.ai](https://www.capterra.com/p/202799/Otter/)[4.4 (103)](https://www.capterra.com/p/202799/Otter/reviews/) [Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) [## Otter.ai](https://www.capterra.com/p/202799/Otter/)[4.4 (103)](https://www.capterra.com/p/202799/Otter/reviews/) Starting Price $12.99/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.6 Customer Service 4 Reviews Sentiment Based on [103 reviews](#user-reviews) Positive 89 Neutral 7 Negative 7 [## Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $15.00/month Value-for-Money 4.9 Functionality 4.9 Ease of Use 5 Customer Service 5 Reviews Sentiment Based on [809 reviews](#user-reviews) Positive 808 Neutral 0 Negative 1 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Sonix 4.9 (143) * * * Starting Price $22.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Appen 4.1 (40) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (1,005) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * Highest Rated ### Txtplay 4.8 (14) * * * Starting Price €15.00 Usage Based,One Time Free Trial Free Version * * * User rating 100% of reviewers rated it above 4 stars * * * ## Summary * * * Features in Transcription Software Best performer 20 / 50 Only Otter.ai - Audio/video file upload - Automatic Transcription Services - Autonomous Task Execution 11 / 50 Only Fathom - Call Recording - Meeting Management - Multi-Language User satisfaction User satisfaction 4.4 User reviews[103](https://www.capterra.com/p/202799/Otter/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.3 Customer support 4.0 User satisfaction 5.0 User reviews[809](https://www.capterra.com/p/276054/Fathom/reviews/) Ease of use 5.0 Functionality 4.9 Value for money 4.9 Customer support 5.0 Price starts from Price starts from $12.99Per Feature, Per Month - Free version - Free trial Price starts from $15Per User, Per Month - Free version - Free trial Best for Best for Individuals, small teams, and enterprise organizations across sales, recruiting, education, healthcare, media, financial services, consulting, HR, and technology. Best for Individuals, and teams of all sizes across sales, customer success, product management, HR, and recruiting. ## User reviews Pros & cons KW Katherine W. Project Manager > "The new feature of recording and getting transcripts and a summary without having it in your meeting is great." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___7128478) KM Kaitlin M. Content Strategist > "I can't figure out how to uninvite Otter to some of my events that are offline and don't have a conference call, even if I..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6618781) KM Kaitlin M. Content Strategist > "I love the instant transcription feature and the fact that you can 'set and forget' Otter with your meetings -- the app will..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6618781) BP Brad P. CMO > "Weak Action Item Detection – Otter rarely captured the real “next steps” or key takeaways from meetings, which meant we still..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6821209) KW Katherine W. Project Manager > "The summaries from meetings are thorough and help me to just focus on what's being said instead of taking notes." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___7128478) Jakkie G. Freelancer > "It's also pretty pricey if you're not going to link it to other apps, which I don't." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___7147705) BP Brad P. CMO > "Mobile App for In-Person Recording – Being able to use the Otter app to capture live, in-person conversations on the go was..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6821209) MA Mohamad A. Team Leader > "Because of accents and background noise, the system often makes mistakes and fails to recognize speech correctly "Speaker",..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6767772) BP Brad P. CMO > "Audio Uploads – The option to upload pre-recorded audio for transcription was helpful, especially when we needed to process..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6821209) ML Melanie L. Editor-in-Chief > "It was inexpensive but required a lot of time double-checkin the transcriptions which was very frustrating. If you have audio..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6625297) Jakkie G. Freelancer > "It's easy to use and I love the export options for both the audio files and the transcriptions as a PDF or word doc." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___7147705) LO Luis O. Executive Assistant > "Otter can only really transcribe English, and even then fast speakers, individuals with heavy accents, or irregular speech..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6118385) MA Mohamad A. Team Leader > "Otter produces impressively accurate transcripts, especially for clear audio recordings." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6767772) JP Johnny P. UX Designer II > "It didn't have a wide range of functionality." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6778623) BP Brad P. CMO > "Otter is a great starting point, especially for simple transcription needs. But if you’re looking for deeper insight and..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6821209) LF Lori F. Parks and Recreation Director > "It often transcribes the wrong words. " [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6739961) RA Reham A. graphic designer > "Otter is easy to use and also i love it for its accurate transcription and it's collaboration features,it allow me to work..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___5051054) LF Lori F. Parks and Recreation Director > "I realize that it will not get everything correct but some times it is really bad." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6739961) MA Mohamad A. Team Leader > "Perfect for meetings and interviews, provided the audio is clear." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6767772) VR Verified Reviewer Consutant > "Accuracy can decrease for noisy recordings or for recordings with accents." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___5070167) MV Mariana V. Social Media Lead > "I feel like it has improved so much and the calendar integrations are really useful." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6788383) JD Julio D. CFO Analyst > "I find that sometimes it does not transcribe words perfectly well, and when you go back, it's hard to actually know what the..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6114310) MA Mohamad A. Team Leader > "Using the search function saves me time." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6767772) RO Ricki O. Copywriter > "But there are limits to its usefulness when it miss hears words and phrases and I need to go back to the video/audio to check..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3834576) JP Johnny P. UX Designer II > "Easy to search through past interviews and notes with AI." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6778623) KH Kayla H. Peer Support > "I don’t like that it automatically invites itself to all my zoom meetings once its synced to my calendar" [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___4843788) BR Ben R. HR Manager > "Provides great summary reports." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6635625) LE Liora E. Reporter > "You still have to review the excerpts you plan to use, because Otter routinely drops words or misunderstands technical..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3880516) LF Lori F. Parks and Recreation Director > "Price is good as other products were more expensive" [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6739961) LE Liora E. Reporter > "Otter has a hard time with accents and fragmented speech." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3880516) CJ Courtney J. Consultant > "The ease of use and ability to seamlessly go from my desktop, to phone and back without missing a beat is testament to the..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___5086437) BS Bonile S. Business Development > "It cannot understand when a speaker is using isiXhosa language." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___4595581) HH Heejin H. program assistant > "The best part is that you can click on phrases and sentences in a transcription to replay the corresponding recording." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___4328721) LE Liora E. Reporter > "It’s not easy to organize conversations, however, and that’s a downside." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3880516) ML Melanie L. Editor-in-Chief > "It was inexpensive and easy to use and integrate." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6625297) RO Ricki O. Copywriter > "I feel otter can’t get helpful when you need something quick and it doesn’t need to be perfect." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3834576) MV Mariana V. Social Media Lead > "Really easy to use." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6788383) VR Verified Reviewer Marketing Director > "Some times it doesn't get the right speaker the credit. " [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3835101) KM Kaitlin M. Content Strategist > "It's fairly user-friendly." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6618781) VR Verified Reviewer Associate Professor > "Awful. If they cannot fix your problem, they ghost you." [See full review](https://www.capterra.com/p/202799/Otter/#GetApp___4848762) CB Carrie B. Business Owner > "It makes organizing thoughts and meetings so much easier" [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6376998) VR Verified Reviewer Founder & CEO > "For some headsets, the transcription does not work as well when compared to others even though all my headsets are of good..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3406039) Henning S. Managing Partner > "The transcript is very accurate, rarely any need for a manual correction." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___5090052) SC Steve C. Youth Pastor > "The one thing I found particularly frustrating about this software was the amount of time it takes to upload an audio file to..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___2690735) RA Reham A. graphic designer > "make my work as a freelancer easier and save time and effort." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___5051054) MN Maggie N. Director > "too many mistakes" [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___4505311) VR Verified Reviewer Consutant > "Using Otter in zoom calls is great, its like being there but actually not." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___5070167) PD Paul D. Provincial Coordinator > "I tried to upload a Zoom MP4 video twice (which took over an hour each time) and I just kept getting an "error" message at..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___2395439) LE Liora E. Reporter > "The keyword search is also really helpful and you can pause the recording at any time and restart it." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3880516) BO Brian O. Director of Research - Editor - Conference Director > "There was nothing that was critical to our use." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3470256) CJ Courtney J. Consultant > "Overall, Otter has been one of my favorite tools in my daily routine." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___5086437) MK Mark K. Manager > "The payment tiers are a little restrictive - you don't get much for free with the service." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3031109) LO Luis O. Executive Assistant > "Otter is easy to use and would make a great edition to your corporate toolbelt." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6118385) PD Paul D. Provincial Coordinator > "What really got me was when their support just told me to check their FAQs sheet instead of helping me." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___2395439) LE Liora E. Reporter > "That’s a fantastic feature for identifying phrases and quotes you may need later." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3880516) SO Samuel O. freelancer > "I tried transcribing my voice but the app got some words horribly wrong." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___2833499) VR Verified Reviewer Founder & CEO > "Transcribing the meeting becomes really powerful as it saves time for a recap and filters out all the important information..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3406039) KS Kiefer S. Board Game Designer > "People with accents and people that sound a lot alike don’t always register right on the transcript." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___2446754) JH Julian H. UX Consultant > "Highly recommended - Otter AI can save so much time and is a great backup if you don't have a second person available to take..." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___4693381) PD Paul D. Provincial Coordinator > "Not ready to hand Otter any cash or recommendations just yet." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___2395439) VR Verified Reviewer Marketing Director > "It really helped me so I could focus on meetings and not on taking notes the entire time." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3835101) RO Ricki O. Copywriter > "I feel otter can’t get helpful when you need something quick and it doesn’t need to be perfect." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___3834576) MP Martin P. Founder > "Its AI-powered transcription is accurate and saves me time." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___4418750) VR Verified Reviewer Associate Professor > "Awful. If they cannot fix your problem, they ghost you." [See full review](https://www.capterra.com/p/202799/Otter/#GetApp___4848762) VR Verified Reviewer Head of Marketing Strategy > "The quality of transcription is great." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___6042597) PD Paul D. Provincial Coordinator > "What really got me was when their support just told me to check their FAQs sheet instead of helping me." [See full review](https://www.capterra.com/p/202799/Otter/#Capterra___2395439) [View Reviews](https://www.capterra.com/p/202799/Otter/reviews/) Caroline S. Cellular Health Consultant > "The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) RR Rachel R. Coder > "There are some bugs in terms of sharing recordings and granting access." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7147246) VR Verified Reviewer Assistant Director > "Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6886040) JS Jayne S. Director > "As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6686363) JM Jaaziah M. Student > "The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6586574) Caroline S. Cellular Health Consultant > "This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) KR Kwesi R. Vice President > "It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745488) MH Mallory H. Customer Success Rep > "I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) KM Kelly M. Managing Diretor > "It captures key moments, auto-generates notes with shocking accuracy, and organizes everything so I can stay present in the conversation without worrying about missing a..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6795750) EN Eric N. Director, DEI Consulting and Training > "I have not found a way to edit the meeting summary notes to update inaccuracies or correct spellings of people's names before sharing with meeting attendees." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) KC Kyle C. Senior Product Manager > "There are a TON of AI based tools launching to market meant to summarize video and audio content so, I was looking for something in the product to stand out and really show me..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) MM Michael M. Founder > "Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had..." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) IS Ieva S. Senior Product Designer > "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6731065) MM Michael M. Founder > "This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) David W. IT Manager > "Ultimately, Fathom helps me have a record of all my online conversations with a summary and set of actions and is excellent and awesome for being able to cover everything that..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) EN Eric N. Director, DEI Consulting and Training > "The transcript contains many errors, both in the accuracy of the transcription and in the attributions to who was speaking at the time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) CB Carlos B. Assistant Cordinator > "It keeps a clean and organized summary on my calls and helps me get going on the projects, proposals and tasks to do based on the call, It is a no brainer for our team." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) Leslie R. Fondatrice > "The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) DS David S. Founder CEO > "The system simplifies the tracking of action items and follow-up tasks, making it a breeze to hold team members accountable and ensure nothing is overlooked post-meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6506349) PB Peter B. Head of Sales > "It's a bit weird having an extra "attendee" on every call (even if it's just a blank screen) but you get used to it quickly and it's inobtrusive" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6718737) KC Kyle C. Senior Product Manager > "Specifically, the way Fathom auto-joins meetings and initiates recordings is seamless and somewhat minimizes the stigma associated with asking the host to record the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) CK Cory K. Analytics Manager > "Only that you have to discuss with others on the call that notes are being recorded and someone may not like that in a meeting if they know they are being recorded." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6516708) JE Joy E. Marketing Assistant > "I love that I don't need to spend time taking notes during meetingss, I can easily extrapolate action items straight out of the meeting notes, and I can always come back to a..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745953) MR Michelle R. Owner Business Consultant > "Some people don't even know their Note Taker attends when they don't based on their settings for the software)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6578442) CC Christelle C. CEO and Owner > "The ability to access recordings immediately and the clean, professional formatting of the notes also make it incredibly efficient and impressive to share with others." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6815277) SH Scott H. President > "The trickiest part for me is that I present a lot of PowerPoint slides in presentation mode and the control panel does not work well in this environment. If I am presenting a..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) VR Verified Reviewer Director > "Incredible AI notetaker that allows me to be 100% present and engaged in calls as I completely trust the quality of the Fathom output." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6593037) WW Wren W. Owner > "It is not completely hands-off, but it does most of the annoying part for me." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7183498) Sean M. Sr. Technical Recruiter > "Fathom, using AI, distills the relevant details down to a summary that gives me the opportunity to interact with my clients 1 to 1, without taking notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6510337) SH Scott H. President > "What happened in practice is that if I didn't type the notes immediately after the call, I'd forget half of what we talked about and if I had paper notes, I frequently (i.e...." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) MH Mallory H. Customer Success Rep > "Fathom does all of that for me, and gives me easy ways to find information in calls, all while helping me track my customer data in Hubspot." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) VR Verified Reviewer Sales Manager > "Sometimes in the summary a few details get mixed up (i.e., maybe something I mentioned is listed as a pain point from the customer when they didn't say it)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6581015) Valentin H. CEO > "The AI-generated summaries are accurate, clear, and help streamline follow-up actions, saving me hours of manual review." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) VR Verified Reviewer Associate Software Engineer > "Nothing as such, but when I referred one of my colleagues on fathom, my points did not increment, maybe the process I followed was wrong." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7068615) Valentin H. CEO > "What I love most about Fathom.video is its ability to effortlessly capture and summarize key moments from meetings in real-time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) DP Daniel P. Associate Pastor > "Fathom is designed to be used with video meetings and is not optimized for in-person meetings" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6673444) CB Carlos B. Assistant Cordinator > "Fathom is the best companion for video calls with clients, It has helped me keep a record of the most important factors discussed in my calls." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) HP Holly P. Partner > "I also used to have a hard time deciphering what the next steps were from my scribbles taken during the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6747873) NS Nia S. Project Manager and Team Lead > "It seamlessly integrates with most apps and starts recording and transcribing meetings automatically—no extra clicks or setup." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6789764) Jason S. President > "The only downside was I was hoping to not have to pay anything, but once I sampled the premium version, there was no turning back. Once you fly first class, you can't go back..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6666590) KC Kyle C. Senior Product Manager > "The AI summaries also add tasks which can be tracked and generally, most importantly, the summaries are surprisingly accurate with only minor tweaks being required." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) David W. IT Manager > "Sometimes I don't quite pick up some of the conversation, particularly if the line is a bit bad or if the accents are hard, or, let's be honest, if my mind wanders." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) KC Kyle C. Senior Product Manager > "Overall, being able to rely enough on the AI summaries to not need to take detailed notes and being able to historically reference that content has been a huge help for me and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) MM Michael M. Founder > "I made the change request several weeks prior to when the account transfer was needed and I got zero response." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) WW Wren W. Owner > "It is also really helpful for keeping track of follow-ups and action items." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7183498) VN Valerie N. Account Manager > "Sometimes when I cancel the meeting from Fathom plug in, it puts me out of the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6540471) AT Alfonso T. International Sales Manager > "One thing that really impressed me is that I had a meeting in Spanish with customers from Spain and Mexico, and even through they have different accents, it still provided me..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6543490) DS Daniel S. Director of Operations > "The only thing I pick on is sometimes it will transcribe a word incorrectly but that is rather nit-picky." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6659184) NV Naveen V. VP Of Development and Implementation > "Fathom’s ability to summarize meeting minutes and highlight action items has made our processes much more efficient and streamlined." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826) BC Blaine C. VP of Sales > "Sometimes it gets a word incorrect, but not as bad as other transcription software that I have used." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6778378) Leslie R. Fondatrice > "I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) JW Joshua W. Project Manager > "There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls!" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6814815) DF David F. EVP > "The fact that each recording provides not only a full transcript that syncs to the video playback but also the actions summary is really useful." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6618555) VR Verified Reviewer Account Executive > "he options to add other meetings that are not on Teams or Zoom or if I am inthe middle of a meeting and I want to quickly start recording and it is not on one of the above..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6305859) Jude C. CEO > "I love how Fathom just takes care of everything, records my meetings, transcribes them, and emails me a meeting summary with action items." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6752982) RK Rachel K. Coach and Mentor > "Sometimes it's unavailable and then my clients and I miss the much needed notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6763651) SP Sharon P. Owner > "I love the summaries, the accuracy, the formatting of the summary emails sent, the action checklists with who each item is assigned to - and so.much.more!" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562541) KB Kirk B. Architect > "Fathom is missing a projects folder for filing meetings" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6674568) MM Matthew M. Business Development Manager > "It is very, very effective for taking notes and allowing me to stay present in meetings where I need to build rapport with clients." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562857) Emilie S. Digital Fundraising and Design Supervisor > "My only issue with Fathom is that sometimes it gets a little glitchy with Zoom calls. Or if I log onto a meeting that I dont want recorded it can take some time to remove it..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6251318) RJ Robin J. CEO > "AI-Generated Summaries – Quickly provides concise and well-structured meeting summaries, saving time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6672126) NG Nathan G. Global Distribution and Sales > "Transcript feature sometimes struggles with accuracy." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573237) VR Verified Reviewer Compliance Officer > "Fathom Notetaker is an incredibly useful tool for capturing, transcribing, and summarizing meetings with remarkable efficiency." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6710500) JE Jacqueline E. Business Consultant > "I am frustrated that webinars or specific training on Zoom do not support Fathom." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148) RP Reis P. Co-Founder > "The transcriptions are the most accurate, the Ask Fathom feature is great for reflecting on the meeting, and the action items are a life saver" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6675625) SB Stanton B. CEO and Co-Founder > "Occasionally, it has difficulty distinguishing between two people on the call. " [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6690238) JK Jesse K. Documentary Editor > "With AI it can also summarize, give action steps, and also (my favorite) let you chat with a bot about the conversation." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6585053) NM Noah M. Customer Onboarding > "The only thing I dislike about Fathom is how the pop-up when you launch a meeting happens to be in the upper right where I need to click to let meeting guest into my zoom..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6456445) JS Joel S. Analytics Engineer > "I use Fathom for notetaking in all my meetings, and it's been a game changer in keeping track of updates and things I need to do." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6695563) PI Parsa I. CEO > "sometimes the integration with google meet does not work. And I would like to have it be activated even if there are no guests in the meeting, and it's just me talking to the..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6491252) NV Naveen V. VP Of Development and Implementation > "As a service-oriented company handling multiple projects, it has significantly improved our requirement-gathering sessions and project management." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826) RR Ryan R. Owner > "Sometimes you can't NOT add Fathom to your meetings." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7060101) VR Verified Reviewer Compliance Officer > "Additionally, the ability to highlight and tag important moments during the conversation enhances post-meeting organization and follow-ups." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6710500) KB Katie B. Account Manager > "The main challenge is if you are using a client's conferencing system, they might reject the notetaker joining the call and therefore you don't get the benefits." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6303704) BO Brittney O. Project Manager > "What I like most about Fathom is the accuracy of notes it provides along with timestamps for each notation." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6797652) ZW Zac W. COO > "Only think I would work one is the interface, it is a little outdated." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6716728) JM Jaaziah M. Student > "Fathom works really well and helps me keep track of lectures; I use this software to supplement my notes in class." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6586574) AW Ammon W. Account Executive > "It won't let me put the video recordings in folders/ edit or delete parts of the video that aren't relevant." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6302658) Jason H. Career Ownership Coach > "Now, with Fathom, I get an automatic transcript of my meetings, and all I have to do is copy and paste. If you rely on Zoom meetings for your business, I highly recommend this..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6643790) Richard James M. Founder > "The only downside is when you have a meeting that doesn't have Fathom added." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6504477) IS Ieva S. Senior Product Designer > "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6731065) SB Stanton B. CEO and Co-Founder > "Occasionally, it has difficulty distinguishing between two people on the call. " [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6690238) DP Dixon P. Integration Consultant > "Its user-friendly interface simplifies editing, highlighting, and sharing of calls and notes with colleagues, partners, and clients, making it accessible even to our less..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6247549) ZW Zac W. COO > "Only think I would work one is the interface, it is a little outdated." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6716728) FT Felipe T. Tecnico > "I loved the platform, intuitive meetings and database for storing words and documents, which are usually at hand and easy to access." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6848068) JR Joel R. Production Coordinator > "It was a little bit confusing to navigate the settings which automatically send the recordings/notes to all participants." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6469127) AS Alice S. Editor > "The webpage it creates for each meeting includes not only the recording, but so much information to make it easy to navigate through the recording to specific takeaways." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6311984) CAM Christian Andrew M. Co-President > "I don't like the website interface and would like to initiate the meetings within the website rather than the overlay." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6299098) LG Lisa G. Founder and CEO > "I was sent a link by a friend, clicked it, easily integrated it with Zoom and used Fathom within 30 minutes of me even hearing about." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6803989) RJ Robert J. CEO > "It's really hard to find something to say that is negative." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6764780) KF Kaitlyn F. Project Manager > "Fathom also has a great Zapier integration that allows for lots of internal automations with the notes taken." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6341185) MM Michael M. Founder > "Fathom makes it incredibly difficult to do this." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) [View Reviews](https://www.capterra.com/p/276054/Fathom/reviews/) ## User interface [Otter.ai](https://www.capterra.com/p/202799/Otter/) 4.42 (103) [Fathom](https://www.capterra.com/p/276054/Fathom/) 4.96 (809) ### Features Otter.ai Top features 20/50 - Access Controls/Permissions - Accuracy - AI Copilot - AI/Machine Learning - Annotations - API - Audio/video file upload - Automatic Formatting - Automatic Transcription - Automatic Transcription Services - Autonomous Task Execution - Call Recording - Caption Service - Chat Transcript - Closed Captioning - Collaboration - Collaboration Tools - Compliance Management - Content Management - Cross-system Integration - Custom Dictionary - Customer Support - Custom Fonts - Data Import/Export - Data Security - Data Storage Management - Data Synchronization - Decision Making - Dictation - Document Management - File Management - File Sharing - File Transfer - For Manual Transcription - Full Text Extraction - Full Text Search - Generative AI - Historical Reporting - Integrates With Existing Applications - IVR - Keyword Search - Lead Capture - Live Captioning - Live Streaming Production - Media Upload - Meeting Management - Mobile Access - Multi-Language - Multimedia Support - Multiple File Format Support [See all features](https://www.capterra.com/p/202799/Otter/#features) Fathom 11/50 - Access Controls/Permissions - Accuracy - AI Copilot - AI/Machine Learning - Annotations - API - Audio/video file upload - Automatic Formatting - Automatic Transcription - Automatic Transcription Services - Autonomous Task Execution - Call Recording - Caption Service - Chat Transcript - Closed Captioning - Collaboration - Collaboration Tools - Compliance Management - Content Management - Cross-system Integration - Custom Dictionary - Customer Support - Custom Fonts - Data Import/Export - Data Security - Data Storage Management - Data Synchronization - Decision Making - Dictation - Document Management - File Management - File Sharing - File Transfer - For Manual Transcription - Full Text Extraction - Full Text Search - Generative AI - Historical Reporting - Integrates With Existing Applications - IVR - Keyword Search - Lead Capture - Live Captioning - Live Streaming Production - Media Upload - Meeting Management - Mobile Access - Multi-Language - Multimedia Support - Multiple File Format Support [See all features](https://www.capterra.com/p/276054/Fathom/#features) ### Recognition No recognitions have been awarded to Otter.ai No recognitions have been awarded to Fathom ### Deployment & support Otter.ai Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Fathom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Otter.ai - By Otter.ai - Located in United States - Founded in Fathom - By Fathom - Located in United States - Founded in ## Popular Comparisons [Otter.ai](https://www.capterra.com/p/202799/Otter/)[4.42 (103)](https://www.capterra.com/p/202799/Otter/reviews/) vs [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/)[4.75 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) $12.99/month Price $8.33/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202799-251933/Otter-vs-Transkriptor) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) $15/month Price $8.75/month 4.9 Features 4.6 5.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-276054/Slack-vs-Fathom) [Otter.ai](https://www.capterra.com/p/202799/Otter/)[4.42 (103)](https://www.capterra.com/p/202799/Otter/reviews/) vs [Vizard](https://www.capterra.com/p/10009818/Vizard/)[4.87 (480)](https://www.capterra.com/p/10009818/Vizard/reviews/) $12.99/month Price $0 4.3 Features 4.7 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/202799-10009818/Otter-vs-Vizard) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Apollo.io](https://www.capterra.com/p/158696/Apollo/)[4.52 (398)](https://www.capterra.com/p/158696/Apollo/reviews/) $15/month Price $0/month 4.9 Features 4.5 5.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/158696-276054/Apollo-vs-Fathom) [Otter.ai](https://www.capterra.com/p/202799/Otter/)[4.42 (103)](https://www.capterra.com/p/202799/Otter/reviews/) vs [Sonix](https://www.capterra.com/p/167966/Sonix/) [4.85 (143)](https://www.capterra.com/p/167966/Sonix/reviews/) $12.99/month Price $22/month 4.3 Features 4.7 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/167966-202799/Sonix-vs-Otter) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Gong](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) $15/month Price Contact vendor for pricing 4.9 Features 4.7 5.0 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157969-276054/Gong-io-vs-Fathom) [Otter.ai](https://www.capterra.com/p/202799/Otter/)[4.42 (103)](https://www.capterra.com/p/202799/Otter/reviews/) vs [Rev](https://www.capterra.com/p/202797/Rev/)[4.65 (51)](https://www.capterra.com/p/202797/Rev/reviews/) $12.99/month Price $25.49/month 4.3 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/202797-202799/Rev-vs-Otter) [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) vs [Clari](https://www.capterra.com/p/194117/Wingman/)[4.66 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) $15/month Price $1080/year 4.9 Features 4.6 5.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/194117-276054/Wingman-vs-Fathom) [Otter.ai](https://www.capterra.com/p/202799/Otter/)[4.42 (103)](https://www.capterra.com/p/202799/Otter/reviews/) vs [Riverside](https://www.capterra.com/p/10004414/Riverside/)[4.82 (307)](https://www.capterra.com/p/10004414/Riverside/reviews/) $12.99/month Price $29/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202799-10004414/Otter-vs-Riverside) [Otter.ai](https://www.capterra.com/p/202799/Otter/)[4.42 (103)](https://www.capterra.com/p/202799/Otter/reviews/) vs [Happy Scribe](https://www.capterra.com/p/192368/Happy-Scribe/)[4.68 (38)](https://www.capterra.com/p/192368/Happy-Scribe/reviews/) $12.99/month Price €0/month 4.3 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/192368-202799/Happy-Scribe-vs-Otter)