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We have just introduced vSight-Remote and are not so experienced now but our technicians like the system already and it´s really helpful for diagnostic.
Some issues with stability on some devices. Loss of communication during calls, sometimes the device could reconnect, sometimes complete restart of the device was required.
Good and reliable System with many usefull functionalities.
We miss a chat function with the mobile app user, when not in a call. PC application should also be able to call/add a user on mob app.
Overall it was an awesome process change, it's impossible to imagine our team going back to how we worked before.
The system is difficult to connect with when at customer factories.
Its instant translation feature really works very well in remote assistance services. We preferred this product for its large and powerful abilities.
Out biggest issue is adoption, mainly due to the limited usability within customer facilities.
Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves.
No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example.
Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful.
It more likely best to the users thus no negative issues.
The most impressive feature of Remote eye is how easy it is to connect with a remote expert. We just connect the app to the network and send the expert a code.
It is somewhat difficult to invite someone that does not have the app installed.
Compared to the market competition, clearly the most user-friendly environment and quality of connection.
Prioritize real-user-identified key features according to your needs to find your best fit.
VSight Remote
Top FeaturesRemote eye
VSight Remote
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Remote eye
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