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VoIP.ms vs ClearTouch Operator: Which is a better fit?

Updated on February 11th, 2025
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Summary
Key features rated by users
Features selected based on 955 reviews from IVR users.
% Fit
Not enough reviews
Feature ratings
Call Routing
4.7
Call Center Management
4.6
Call Recording
4.8
Call Monitoring
4.5
Call Logging
4.3
% Fit
Missing features
Feature ratings
Call Routing
4.4
Call Center Management
4.6
Call Recording
4.6
Call Monitoring
NA
Call Logging
NA
User satisfaction
4.8
User reviews695
Ease of use
4.4
Functionality
4.7
Value for money
4.8
Customer support
4.8
4.6
User reviews36
Ease of use
4.7
Functionality
4.5
Value for money
4.5
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
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Monthly subscription
Free version
Free trial
Best for

Any business looking to simplify their communications. Any reseller looking for a fully customizable interface and any residential looking for a good, affordable, and reliable home phone service.

Our cloud call center platform deployed within 48 hours irrespective of the size of your company, and it has a no-contract promise.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Daniel D
Founder
5.0

Daniel: Hi, I'm Daniel. I'm a business owner. And I give VoIP.ms five out of five. Click video to see my review. So before I went to VoIP.ms I was using the regular phone systems. And they were quite expensive, especially for the long-distance calls. Then I heard about voice-over IP things, and I kept looking and a lot of them were quite complex. And then I found about VoIP.ms. And their explanation are so clear, so simple. The setup is simple. It's very, very cheap in terms of cost for the system and it's super reliable. And that's what I was looking for. So I chose VoIP.ms because they're super simple to set up and their review were great in terms of stability. And that's what I was really looking for. And in reality, they are super stable and reliable. So I'm really, really happy with that. Creating the account with VoIP.ms is super easy, super simple. The interface is quite straightforward. When it comes to set it up with your actual hardware, that's a bit more complex because obviously, all the hardware are different. But they have a very, very comprehensive Wiki. So you just need to look up what type of hardware you purchased to connect with their voiceover IP service. And then you just follow the step by step and set it up. And they even have very, very neat tips for all the weird things that you can get like at night ring bells that are just fluke over the network and they tell you exactly how to fix that. So it was really great. So if you're looking for a great voiceover IP provider, I really would recommend using VoIP.ms. Just make sure you do your research on the hardware side that you want to purchase because they don't sell hardware. So it's really, you bring your own hardware company. So look up how many ports you need, what types of services you want to have over IP because they have all the services. They have the phone, they have the fax, they have the SMS over IP. So just look up the hardware that you really need. And for the rest, just create your account. It's super easy. And then once you have your account created, you have all the information that you just simply configure into your hardware and that's it. You plug your device and you're done.

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User interface
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1 Video
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210685
5 screenshots

VoIP.ms

Top Features
21/50
  • Callback Scheduling
  • Call Disposition
  • Call List Management
  • Call Scripting
  • Campaign Management
  • Chat/Messaging
  • Contact Database
  • Contact Management
  • CRM
  • Customer History
  • Customizable Reports
  • Interaction Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Pre-recorded Messages
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Computer Telephony Integration
  • IVR
  • Live Chat
  • Phone Key Input
  • Predictive Dialer
  • Real-Time Monitoring
See All features
Hide IVR Software Features -

ClearTouch Operator

5/50
Show IVR Software Features +

ClearTouch Operator

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VoIP.ms
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClearTouch Operator
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
VoIP.ms
  • By VoIP.ms
  • Located in Canada
  • Founded in 2007
ClearTouch Operator
  • By ClearTouch Connect
  • Located in India
  • Founded in 2000
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