Amaka vs Connex For QuickBooks: Which is a better fit?

The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing.

Missing records: after integration, some of my transactions were missing.

Amaka's Customer Service is superb. Sensitive content hidden] was super lovely and was able to rectify my issue quickly and efficiently and saved me HEAPS of time trying to solve it myself.

Lack of choice with how to customise the fee processing or the account codes that they were mapped against.

For my most recent experience, I worked with [sensitive content hidden] who is great to work with as she is very responsive, helpful, and understands the systems very well.

There were a few errors with syncs but all sorted once discussed with Customer service.

The customer support is amazing. The support person have clearly outlined the issues that was rasied, and was able to solve it within matter of minutes.

I may have difficulties in the future when I make changes in Xero and then require these changes to be reflected in Square for future transactions.

Connex is super easy and flawless to use. The help we received to guide us through the selection of system, on-boarding and implementation and set-up was amazing.

The answers were curt and incorrect the support documents had broken links and missing information. To make it worse, the company's [SENSITIVE CONTENT] disconnected our connection out of frustration.

The integration works perfectly and Connex has amazing customer support to help you if you bump into any issues or if you have custom requirements for your business.

Outrageous, and very disappointing that this is the foundation of our working relationship. It's called customer support.

This has been a huge time saver, improves our inventory management and once setup, works seamlessly. If you need to get website transactions into quickbooks, this is a great tool.

Several of their upgrades have resulted in broken configurations that have corrupted our data & now broken sync entirely. Their customer service team has been extremely unresponsive and they.

I've worked with other providers but when it comes to value and reliability, Connex beats them hands down. They are responsive to their client needs and have improved the product in significant ways.

The error reports could be more detailed. When we have had an issue we have had to download the sync error logs, but the data doesn't really tell us much.