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We serve all members involved in running, maintaining and living in a condo corporation, home owner's association and stratas. This includes property managers, security, board members, residents etc.
Entrata offers enterprise-level property management solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities.
Since we have had CCC, our residents are very pleased at the improvements we have made in managing our condominium complex. Their customer service excellent.
Many of our owners are not all that tech savvy and find websites awkward and difficult to understand.
Permits good management with ease and a forum for residents as well, as well as excellent communication between management and residents.
It appears that the APP has functionality problems and people cannot always use a computer to access the site.
We have only been using the system for a few weeks but we are very excited about the package control and the communications ability of the software.
The only issue I have is a recent change has made inputting dates into vacation a little more difficult.
My experience dealing with CCC has been very good and the response time to queries has been excellent.
I have had the software in my condo for 2 years and have had no negative experiences yet, just wish it was installed sooner for our condo.
User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user.
This month I was charged a random outrageous amount that wasn't supposed to be billed and I have yet gotten a straight answer about them getting it corrected.
Easy to set-up, customer service is amazing, affordable compare to other platforms.
There were outages every now and again that made it difficult for us to communicate with prospective tenants.
Entrata was great to work with. The customer service staff was always helpful & resolved issues in a timely manner.
That the dispute with Yardi forced us to go with another lead management software.
Overall, the reporting is nice and does help in being more efficient.
Some features are difficult to find or learn how to use.
Sanae: Hi, my name is Sanae. I'm a site administrator working in Crossbridge and I will rate four to the Condo Control apps. I'm using Condo Control apps to manage my residents such as owners or tenants profile. I'll register the new tenants and owners to Condo Control apps and sometimes I'll also use the app to help the residents to book the [inaudible 00:00:30]. So Condo Control is pretty easy to use. I can usually easy to find the button or the subject that I want in Condo Control. And then does have different selection. And the selection is very satisfied for my client. I think last month. So that's have some time condo Control apps have some fuzzy things, so it's automatically all the language, especially the selection, change it to the French, to the French and actually, I don't know, I don't know French. Therefore, I need to use the other translation app to see what is the English meaning about that.
Tonya I.: Hello, my name is Tonya. I'm an Operations Manager for a mid-size property management firm located in Miami. We have been using Entrata for 16 years and have been very happy. I give this product definitely five out of five. Prior to switching to Entrata, we used one site, used a couple different products there, as well as ERD. Those were great, but definitely have benefited from switching. We were looking for all inclusive solution that also would be cost effective. The greatest benefit that we saw in Entrata is that it had all the different modules that were addressing our needs in terms of prospect portal, resident portal, accounting suite, as well as document management and generating [inaudible 00:00:50] lead management, really all in one and, throughout the years, we have used all those products. One other feature that I think really separates Entrata from others is that it caters to student properties and has a large number of operators and owners in student housing using this product. We really loved the roommate matching feature that exists in Entrata, so that was very helpful to us. The onboarding and migration process was very straightforward. We had a dedicated team that was assigned to us initially. We started way ahead and worked through the high level items in terms of setting up us as a company, general ledger, all GL codes, all the important stuff as well as everything on the leasing side. And then, we were migrating at first one property at a time and then a couple at a time, and it was pretty straightforward. The downtime was about maybe a week, and that was long time ago. Now, they have a self migration tool that allows to do it almost instantly, so long you're prepared and can roll with it. Currently, I think you have two options and we actually utilized both options recently with the recent migrations. You can have them help to migrate or you can do self migration, so both options were available. But, again, that was very organized, methodical, straightforward and, before you go live, you have a chance to review everything and sign off on everything to make sure you really confirmed and completed everything as you wanted. Just if someone had already made up their mind to switch, just really, prior to migration, make sure that you have everything cleaned up in your old system, so whatever data you're bringing in is clean and there are no errors remaining. Check your deposit reports, your resident aged payables, vendor aging, all of those reports, making sure you're 100% ready to migrate. Other than that, that will be smooth sailing.
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Condo Control
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Condo Control
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