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Entrata offers enterprise-level property management solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities.
Hoa, Resident Welfare, Association Members, HOA Management Companies, Syndic Management Companies, OAM Management Companies, Strata Management Companies, MCST Management
User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user.
This month I was charged a random outrageous amount that wasn't supposed to be billed and I have yet gotten a straight answer about them getting it corrected.
Easy to set-up, customer service is amazing, affordable compare to other platforms.
There were outages every now and again that made it difficult for us to communicate with prospective tenants.
Entrata was great to work with. The customer service staff was always helpful & resolved issues in a timely manner.
That the dispute with Yardi forced us to go with another lead management software.
Overall, the reporting is nice and does help in being more efficient.
Some features are difficult to find or learn how to use.
The installation was quite a simple and easy with excellent support from ADDA implementation team, particularly thanks to Mr. Bharat for his incredible support and quick resolution of the issues.
There is no option to pay rent online through this app. They can include this feature.
Support is good and the way it structure on accounting and invoicing bills are good. Need to improve in bank and cash section.
The system hangs quite often during the regular use of the software and automatically logs out. The software shows an error in browsing while pulling the receipts from the Mollak system.
Highly recommended for its simplicity and strong backing by a knowledgeable team.
In the invoice overall due is showing. Some residents gets confused.
Specially recently, I received a great help from the team his name is [sensitive content hidden] and I trully appreciate it.
I used to dislike the UI of the App but with the latest update, they have rolled in a new extremely user-friendly UI.
Tonya I.: Hello, my name is Tonya. I'm an Operations Manager for a mid-size property management firm located in Miami. We have been using Entrata for 16 years and have been very happy. I give this product definitely five out of five. Prior to switching to Entrata, we used one site, used a couple different products there, as well as ERD. Those were great, but definitely have benefited from switching. We were looking for all inclusive solution that also would be cost effective. The greatest benefit that we saw in Entrata is that it had all the different modules that were addressing our needs in terms of prospect portal, resident portal, accounting suite, as well as document management and generating [inaudible 00:00:50] lead management, really all in one and, throughout the years, we have used all those products. One other feature that I think really separates Entrata from others is that it caters to student properties and has a large number of operators and owners in student housing using this product. We really loved the roommate matching feature that exists in Entrata, so that was very helpful to us. The onboarding and migration process was very straightforward. We had a dedicated team that was assigned to us initially. We started way ahead and worked through the high level items in terms of setting up us as a company, general ledger, all GL codes, all the important stuff as well as everything on the leasing side. And then, we were migrating at first one property at a time and then a couple at a time, and it was pretty straightforward. The downtime was about maybe a week, and that was long time ago. Now, they have a self migration tool that allows to do it almost instantly, so long you're prepared and can roll with it. Currently, I think you have two options and we actually utilized both options recently with the recent migrations. You can have them help to migrate or you can do self migration, so both options were available. But, again, that was very organized, methodical, straightforward and, before you go live, you have a chance to review everything and sign off on everything to make sure you really confirmed and completed everything as you wanted. Just if someone had already made up their mind to switch, just really, prior to migration, make sure that you have everything cleaned up in your old system, so whatever data you're bringing in is clean and there are no errors remaining. Check your deposit reports, your resident aged payables, vendor aging, all of those reports, making sure you're 100% ready to migrate. Other than that, that will be smooth sailing.
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