Entrata vs Hostfully Property Management Platform: Which is a better fit?

Tonya I.: Hello, my name is Tonya. I'm an Operations Manager for a mid-size property management firm located in Miami. We have been using Entrata for 16 years and have been very happy. I give this product definitely five out of five. Prior to switching to Entrata, we used one site, used a couple different products there, as well as ERD. Those were great, but definitely have benefited from switching. We were looking for all inclusive solution that also would be cost effective. The greatest benefit that we saw in Entrata is that it had all the different modules that were addressing our needs in terms of prospect portal, resident portal, accounting suite, as well as document management and generating [inaudible 00:00:50] lead management, really all in one and, throughout the years, we have used all those products. One other feature that I think really separates Entrata from others is that it caters to student properties and has a large number of operators and owners in student housing using this product. We really loved the roommate matching feature that exists in Entrata, so that was very helpful to us. The onboarding and migration process was very straightforward. We had a dedicated team that was assigned to us initially. We started way ahead and worked through the high level items in terms of setting up us as a company, general ledger, all GL codes, all the important stuff as well as everything on the leasing side. And then, we were migrating at first one property at a time and then a couple at a time, and it was pretty straightforward. The downtime was about maybe a week, and that was long time ago. Now, they have a self migration tool that allows to do it almost instantly, so long you're prepared and can roll with it. Currently, I think you have two options and we actually utilized both options recently with the recent migrations. You can have them help to migrate or you can do self migration, so both options were available. But, again, that was very organized, methodical, straightforward and, before you go live, you have a chance to review everything and sign off on everything to make sure you really confirmed and completed everything as you wanted. Just if someone had already made up their mind to switch, just really, prior to migration, make sure that you have everything cleaned up in your old system, so whatever data you're bringing in is clean and there are no errors remaining. Check your deposit reports, your resident aged payables, vendor aging, all of those reports, making sure you're 100% ready to migrate. Other than that, that will be smooth sailing.

Holbrook: Hello, my name's Holbrook. I am the owner of Casa Encanto, which is short-term rental. And Hostfully is my property management system. And I give Hostfully a five-star review. I use Hostfully for their digital guidebook, but then I have them integrate my other OTAs, the booking.com, Vrbo and Airbnb. And I'm working on Google Travel or Google Vacations. And they then send out automated automatic messages to my guests. I use it for my calendar. I have another app, PriceLabs I use for my pricing. And then I'm going to start using Hostfully's direct booking site more. And I think that's where I need help with setting up social media. The thing that has impressed me right from the get-go with Hostfully is the attention they pay to customer support. Right from the beginning, the people that I've interacted with have been both very knowledgeable, professional, courteous, and have been able to take a newcomer and a relatively old newcomer to the short-term rental business through the whole process. And anytime I have any question or issue, they get back to me in a timely manner. And so I've been very, very happy with them. Well, as a professor, long time retired professor, I've had to do hundreds of letters of recommendation or phone interviews for candidates. And the question that always stumps me is, what do I like least about a candidate or what their weaknesses are because we always tend to pay attention to the negative as opposed to the positive. And so I think with Hostfully, sometimes it gets a little complicated going through, setting up everything. But that having been said, they have a lot of videos, they've instituted a Hostfully University that has courses. And so even in that relative weakness or something that I don't like, I still find that Hostfully addresses that.