DoorLoop vs Entrata: Which is a better fit?

Charlie: Hi, I'm Charlie. I'm broker and owner and property manager with Front Porch Properties here in Madison, Wisconsin. We're a small boutique property management. We handle single family short-term rentals, and then smaller multifamily portfolios. We would give Doorloop five out of five stars. We used a software platform that is online right now. We just felt that that platform didn't have all the tools integrated into one space, and then we thought that was what was really missing. And so that's why we took the opportunity to meet with Doorloop and have the conversation about, "Here's what we have that is what we think is wrong, what we'd like to fix in the future, and if we grow our company, how would Doorloop grow with us?" And they seem to match all those needs. The ultimate reason we decided to go with Doorloop is because everything's in one platform, from managing tenant requests, handling applications that come in, and we can create specific ones on property, we can do all of our advertising, we can keep all of our files in one space. And I think one of the better things is from a income and reporting, to get all of our distribution and information to our ownership groups, but also, our tenants have a portal where they can use it and be very integrated to pay all their stuff online. So again, just everything seems to fit into one area, and that was really, really important to us. Onboarding Doorloop seemed to be very easy. They gave us some really nice instructions of how to pull information out of our old system, what it would look like... Basically onboarding all the information we needed for Doorloop. And then it was just some simple training. We went through their online academy, learned all of their steps, and anytime we've had any particular issues or stuff that we didn't know how to handle, they've been available to either chat with us or to jump on a call. Well, we recommend Doorloop highly to other people that are running property management companies, or if you're managing your own small portfolio of properties, we would say give Doorloop at least a chance. Look at their software, look what they're offering and see if it's right for you.

Tonya I.: Hello, my name is Tonya. I'm an Operations Manager for a mid-size property management firm located in Miami. We have been using Entrata for 16 years and have been very happy. I give this product definitely five out of five. Prior to switching to Entrata, we used one site, used a couple different products there, as well as ERD. Those were great, but definitely have benefited from switching. We were looking for all inclusive solution that also would be cost effective. The greatest benefit that we saw in Entrata is that it had all the different modules that were addressing our needs in terms of prospect portal, resident portal, accounting suite, as well as document management and generating [inaudible 00:00:50] lead management, really all in one and, throughout the years, we have used all those products. One other feature that I think really separates Entrata from others is that it caters to student properties and has a large number of operators and owners in student housing using this product. We really loved the roommate matching feature that exists in Entrata, so that was very helpful to us. The onboarding and migration process was very straightforward. We had a dedicated team that was assigned to us initially. We started way ahead and worked through the high level items in terms of setting up us as a company, general ledger, all GL codes, all the important stuff as well as everything on the leasing side. And then, we were migrating at first one property at a time and then a couple at a time, and it was pretty straightforward. The downtime was about maybe a week, and that was long time ago. Now, they have a self migration tool that allows to do it almost instantly, so long you're prepared and can roll with it. Currently, I think you have two options and we actually utilized both options recently with the recent migrations. You can have them help to migrate or you can do self migration, so both options were available. But, again, that was very organized, methodical, straightforward and, before you go live, you have a chance to review everything and sign off on everything to make sure you really confirmed and completed everything as you wanted. Just if someone had already made up their mind to switch, just really, prior to migration, make sure that you have everything cleaned up in your old system, so whatever data you're bringing in is clean and there are no errors remaining. Check your deposit reports, your resident aged payables, vendor aging, all of those reports, making sure you're 100% ready to migrate. Other than that, that will be smooth sailing.