# Entrata vs AppFolio Property Manager: Features and Cost Comparison 2026 | Capterra

> Entrata vs AppFolio Property Manager: Which property management tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/20372-92228/Entrata-vs-AppFolio-Property-Manager

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# Entrata vs AppFolio Property Manager Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

AppFolio Property ManagerEntrata2/4 selected

[Entrata](https://www.capterra.com/p/20372/Entrata/)[4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/)

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[4.5 (1888)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/)

[## Entrata](https://www.capterra.com/p/20372/Entrata/)[4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/)

[## AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[4.5 (1888)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor for pricing

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Starting Price

Contact vendor

Starting Price

Contact vendor for pricing

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

BM

Based on [444 reviews](https://www.capterra.com/p/20372/Entrata/reviews/)

Positive

416

Neutral

19

Negative

9

Positive

416

Neutral

19

Negative

9

Reviews Sentiment

Based on [1,888 reviews](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/)

Positive

1,701

Neutral

108

Negative

79

Positive

1,701

Neutral

108

Negative

79

Best for (according to reviews)

-   **Business size**: Small businesses account for 226 reviews, representing 55% of feedback, showing widespread use among smaller organizations.
-   **Industry**: Real estate dominates with 68% of reviews, followed by commercial real estate (8%) and hospitality (5%), indicating strong adoption in property-focused sectors.
-   **Use cases**: Property management (71%), lease management (29%), and apartment management systems (21%) are the primary applications, supporting diverse real estate operations.

Best for (according to reviews)

-   **Business size**: Small businesses account for 1,709 reviews, representing 88% of feedback, showing widespread use among smaller organizations.
-   **Industry**: Real estate leads with 76% of reviews, followed by commercial real estate (11%) and construction (2%), indicating strong adoption in property-focused sectors.
-   **Use cases**: Property management (65%), lease management (27%), and apartment management systems (13%) highlight core functionalities for rental and leasing operations.

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## Features comparison

In the property management market, Entrata and AppFolio Property Manager both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 16,408 reviews from Property Management users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

Entrata

87%Fit

High performer

Feature ratings

Rent Tracking

4.7

Online Payments

4.7

Tenant Portal

4.6

Accounting

4.6

AppFolio Property Manager

81%Fit

Feature ratings

Rent Tracking

4.4

Online Payments

4.2

Tenant Portal

4.3

Accounting

4.0

Rent Tracking

4.7 (168)

4.4 (102)

Entrata users appreciate the ease of tracking rent and delinquent accounts, as well as the variety of reports available for financial reporting. They find the system user-friendly and essential for maintaining accurate rent rolls and resident satisfaction. However, some Entrata users mention issues with syncing with other systems like Yardi and occasional difficulties with specific reports. AppFolio users value the ability to track rent payments, late fees, and tenant payment history efficiently. They highlight the user-friendly reports and the convenience of automated reminders. Some AppFolio users, however, wish for additional reporting options. Overall, users find Entrata effective for detailed rent tracking and reporting, while they appreciate AppFolio for its user-friendly interface and automated features.

Online Payments

4.7 (212)

4.2 (142)

Entrata users find the online payment feature convenient and user-friendly, saying that it allows residents to make payments easily through the resident portal. They appreciate the multiple payment options, though some users mention high fees and occasional technical issues. AppFolio users also value the ease of online payments, noting the convenience for both tenants and landlords. They appreciate the variety of payment options and the ability to set up recurring payments. However, some AppFolio users express dissatisfaction with the fees introduced for ACH payments. In general, users find Entrata's online payment system convenient and efficient, while they praise AppFolio for its ease of use and variety of payment options.

Tenant Portal

4.6 (214)

4.3 (127)

Entrata users appreciate the tenant portal for its comprehensive features, saying that it allows residents to pay rent, submit work orders, and access important documents. They find it user-friendly and customizable, though some users report technical issues and difficulties with on-site transfers. AppFolio users also value the tenant portal for its ease of use and the ability to manage various tasks such as rent payments and maintenance requests. They highlight the convenience it offers to both tenants and property managers. Overall, users find Entrata's tenant portal comprehensive and customizable, while they note AppFolio for its user-friendly interface and efficiency.

Accounting

4.6 (169)

4.0 (143)

Entrata users find the accounting features critical for their daily operations, appreciating the detailed reports and ease of use. They mention the transparency and user-friendliness of the system, though some users note the need for improvements in workflow efficiency. AppFolio users value the comprehensive accounting features, including bank reconciliations and financial reporting. They appreciate the ability to manage all accounting needs within the software, though some users find it difficult to use and mention issues with customer support. In summary, users find Entrata's accounting features detailed and user-friendly, while they value AppFolio for its comprehensive capabilities and financial reporting.

## Pricing comparison

### Starting prices

Entrata

Contact vendor for pricing

AppFolio Property Manager

Contact vendor for pricing

## How does the user experience compare on Entrata vs AppFolio Property Manager?

### Overall rating

4.6 (444)

4.5 (1888)

### User interface

Entrata

AppFolio Property Manager

### Customer service and support

Entrata

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

AppFolio Property Manager

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of Entrata vs AppFolio Property Manager

Both Entrata and AppFolio Property Manager have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with Entrata and AppFolio Property Manager to help you pick the tool that best fits your needs. \[[2](#source-item-2)\]

Pros

Entrata

BM

Breyden M

Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years.

“The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments.“

December 15, 2025

CG

Cameo G

Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years.

“I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents.“

December 9, 2025

AppFolio Property Manager

SM

Sam M

CEOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years.

“Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently.“

September 6, 2024

KS

Kyle S

Property ManagerReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years.

“The mobile app was mostly functional (after like 2 years) and allowed me to do almost everything I did on desktop on mobile as well.“

June 4, 2025

Cons

Entrata

BM

Breyden M

Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years.

“Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize.“

December 15, 2025

PD

Paris D

Leasing ConsultantReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received.“

December 2, 2025

AppFolio Property Manager

MA

Mike A

HOA Board Member HomeownerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“They actually knew the business side of our HOA. Since AppFolio was implemented a by the management firm a few years ago, the staff has completely lost all touch with our HOA (our condo building). “

October 1, 2025

MA

Mike A

HOA Board Member HomeownerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“It has really crushed the personal interaction that our HOA used to have with the management firm whom we pay to over see the HOA. “

October 1, 2025

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from property management software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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