# Compare Wati vs Drift 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Wati and Drift based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/204314-227417/WATI-vs-Drift --- # Wati vs Drift Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WatiDrift2/4 selected [Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (202)](https://www.capterra.com/p/204314/WATI/reviews/) [Drift](https://www.capterra.com/p/227417/Drift/)[4.5 (199)](https://www.capterra.com/p/227417/Drift/reviews/) [## Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (202)](https://www.capterra.com/p/204314/WATI/reviews/) Starting Price $59.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [202 reviews](#user-reviews) Positive 188 Neutral 1 Negative 13 [## Drift](https://www.capterra.com/p/227417/Drift/)[4.5 (199)](https://www.capterra.com/p/227417/Drift/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [199 reviews](#user-reviews) Positive 183 Neutral 9 Negative 7 ## Not a match? 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Trusted by the fastest-growing brands in 190+ countries. Best for Businesses that want to translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, and a modernized B2B website experience. ## User reviews Pros & cons VR Verified Reviewer Owner > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) VR Verified Reviewer CEO > "The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7042885) VR Verified Reviewer Associate > "The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609) KKJ Kaushal Kumar J. Zoho Developer > "one thing i least like about wati is that sending images is a little inconvenient because we have to save the image locally first then it can be..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068628) VR Verified Reviewer Owner > "It reduced response times by more than half, improved the quality of automation for agents, and vastly increased customer satisfaction." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) SA Sulimam A. Designs kitchen > "Sometimes it feels limited in automation options and not flexible enough for complex workflows, and it can take time to set up properly." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069028) AS Ayush S. Director > "It help us to on analyze on real time message with with quick automation reply plus it's cost effective there support team is very generous help..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6782696) Yashraj J. IT Manager > "Its server issue, most of the time its shows timeout or no conversation found." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352) JJ Jonathan J. DevOps Engineer > "Without a doubt, it is a quality product that will help you automate and stay on top of all situations in your companies or chats." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069587) TMAHT Tarek Mohamad Al Haddad T. manager > "On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) RK Ruth K. Tuition Manager > "We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6484236) AB Aaron B. Co-founder > "Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) RJ Rohit J. Senior Cruise Counsellor > "WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6585776) MC Marco C. CEO > "This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) SbF Sébastien F. Cofounder > "Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign agents,..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6495467) RS Royston S. Digital Marketing Manager > "The least about it is there is no direct on call customer support, every time we need to depends on send mail and then waiting for them to reply." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6819671) HM Hardik M. Senior Project Manager > "It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485740) VB Vinod B. Community Associate > "The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast history." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6571346) OK Onkar K. Director > "Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) MC Marco C. CEO > "Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) AJ Atul J. Sales Manager > "Bot feature is the most which we use and this has been helpful to us for operations and sales related enquiries." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) TMAHT Tarek Mohamad Al Haddad T. manager > "I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) MC Mayan C. Founder > "We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416480) MK Manjunath K. Director > "Android app is slow, it takes a lot of time to open app from notification bar." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) SY Sonik Y. Founder's office > "Easy to interact with customers which helps us grow our business in a very positive way and the personal connect with each individual is..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069273) Samson F. Marketing Lead > "Also, the human customer support are relatively slower compared to others." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) PM Prithvi M. Marketing Manager > "Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485693) ML Mitul L. Manager > "it may be pricey for smaller businesses, lacks some advanced customization options, and can have a learning curve for full utilization." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) ML Mitul L. Manager > "WATI is a powerful WhatsApp automation tool with key benefits like efficient message automation, an easy-to-use interface, and personalized..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) AV Akshay V. Founder > "Using Wati has been frustrating; the support is weak, the platform feels unstable, and issues remain unresolved." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7011933) Gagan S. Business head > "It helps in online tracking of work." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603) MC Marco C. CEO > "The credit system is not clearly explained, making it difficult to understand what you are actually paying for." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) BG Bayo G. Senior Business Manager > "Its ability to message and connect with bulk of our leads on WhatsApp stands Wati out among our go-to-tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6787490) AK Ashid K. Digital Marketing Team Lead > "The tutorial video has less clarity regarding the details and didn't provide new videos for new updates" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) MK Manjunath K. Director > "You can easily create a lot of automation and integrate internal tools to send customer specific messages" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) AR Angad R. CEO > "Unable to manage multiple whatsapp numbrs on 1 account" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777872) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) AB Aaron B. Co-founder > "Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) PG Pratik G. Partner > "Editing of contact is not yet easy. And no provision of making payment in INR" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777715) AJ Atul J. Sales Manager > "We have been using it since a couple of years now (after multiple products pivot we finally found this which serves our need)" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) AG Abhinav G. Founders Office > "Interface is really updated and difficult to use and slow when dealing with a lot of data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6834076) AR Anuj R. Director > "It’s helped us streamline customer support by automating common queries, and we’ve seen a noticeable improvement in how quickly we can respond to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6476312) DY Davis Y. Manager > "Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6340460) SK Sivakumar K. Manager > "Its intuitive drag-and-drop flow builder makes automation effortless, helping businesses streamline customer interactions efficiently." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) AK Ashid K. Digital Marketing Team Lead > "Sometimes it will not load even if the internet is okay, I think it is a bug or something." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) VR Verified Reviewer Owner > "WATI has worked really well for handling support at scale using WhatsApp." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) SJ Sean J. PPC Manager > "The user interface can sometimes be quite clunky, particularly when using the bot builder." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416476) Kapil G. Director > "Looking forward to more customisation of the AI tool, integrating with our own data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7072114) ZA Zaid A. Account Manager > "Now, I have to cancel my bank card to stop the direct debit." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) VR Verified Reviewer Associate > "What I liked most about WATI is how easily it manages WhatsApp conversations in one place." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609) OK Onkar K. Director > "However these bots can be very simple and complex functions are not possible." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) Gagan S. Business head > "WATI is great for reaching out to multiple types of customers." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603) AS Amit S. Managar > "Customer Support and pricing are too high." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6630667) VR Verified Reviewer Owner > "WATI is a trusted and robust platform for WhatsApp Business automation." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) PB Prasad B. Web Developer > "Overall, I think WATI is good, but I am not happy with their user interface or customer service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6674402) Yashraj J. IT Manager > "Its very useful but a little bit costly but its giving a lot of features that will enhance your business." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352) AD Ambika D. Founder > "Wati's customer care service is not good." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6657516) DM Diptanil M. Senior Manager - Operations and Support > "The analytics feature helps us understand what works best, providing valuable insights to fine-tune our communication." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6478546) PA Peter A. CTO > "We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6224076) AC Aneel C. MD > "i am Aneel Kumar Chintha, Chairman & Managing Director, Amaravathi Software Innovations Pvt. Ltd., we are using WATI since 5 years and its great..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6472681) AB Aaron B. Co-founder > "Save yourself the headache and frustration—this company is not worth your time or trust." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) Samson F. Marketing Lead > "Useful product for e-commerce and lead gen." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) AB Aaron B. Co-founder > "It's alarming that a company like Meta would associate themselves with such an unprofessional service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) ML Mitul L. Manager > "It integrates well with CRM systems and provides valuable analytics for optimizing communication." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) ZA Zaid A. Account Manager > "impossible to contact, too complicated and no support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) SB Sumit B. Business Development > "The multi-agent dashboard makes handling customer queries smooth & efficient." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6830459) SG Sanyal G. BUSINESS HEAD > "Poor service, Expensive, Pathetic customer care support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6483716) AD Akshay D. Marketing Manager > "I like most about WATI is there chatbot features which helps to provide automatic replay to customers." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6703504) AB Aaron B. Co-founder > "This disregard for my requests is utterly unacceptable." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) RH Rachit H. Confounder > "My clients have particularly enjoyed the seamless communication it enables via WhatsApp, improving engagement and response times." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6475395) Arjun D. Programs Head > "The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4540015) Jaime Andrés C. CEO > "The broadcast tools and analytics are also very useful for campaign tracking." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6850732) GM Gomathy M. Founder CEO > "Inability to set up Broadcasts at first shot, invariably fails with some error message or other, Instability in credit card recharges (despite..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3312618) Nilay G. Admin > "It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6479414) OS Oliver S. Director > "The customer support is an absolute shocker." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4876537) RK RAJESH K. DIGITAL MARKETER > "With the help of this software, you can send continuous messages from WhatsApp to someone day after day under automation" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6473028) RV Ram V. CEO > "Competitors may dislike wati for such a beautiful product." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3499679) [View Reviews](https://www.capterra.com/p/204314/WATI/reviews/) VR Verified Reviewer Head of sales Northern Europe > "we've rolled it out for our SDRs to be able to capture leads and respond to any presales questions quickly. and the integration with Hubspot..." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3547812) JG Joseph G. Demand Generation Marketer > "Drift didn't offer the deep data analytics or ABM data that other vendors offered." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4763729) Damien B. Creative Director > "I loved Drift and how easy it was to setup as well as the freemium model at the time." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___6524458) JG Joseph G. Demand Generation Marketer > "After a while, our visitors stopped interacting with the Drift chat." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4763729) JG Joseph G. Demand Generation Marketer > "Drift initially provided our team a great way to generate leads via our website chat." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4763729) JG Joseph G. Demand Generation Marketer > "We just couldn't justify renewing with them after the results began to diminish." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4763729) Lokeshkumar D. CEO > "With it, I can increase lead conversion by sending dialogues to the right client at the right time and with the right message using AI." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4600725) VR Verified Reviewer Mark Ops Specialist > "There are a few bugs such as syncing issues with our crm, or syncing issues with BDR calendars." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2839718) Lokeshkumar D. CEO > "Best auto marketing platform for meI use Drift's AI-powered Conversation Cloud to simplify customer experience personalisation." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4600725) Ian M. Brand Services Manager > "The login process to Drift video if you've already got Drift Chat set up is so clunky, and it kicks me out nearly every single time." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3077945) SS Steffanie S. Manager > "We continue to use this software, which has cut down on phone calls, and allowed us to more efficiently assist our customers." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4192101) Ian M. Brand Services Manager > "It's a shame as I would use this tool so much more, but sometimes it just doesnt want to let me in, and even with the correct login, it just..." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3077945) Lokeshkumar D. CEO > "I also get access to solid analytics capabilities to measure and track customer service initiatives." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4600725) Jamie G. Business Development Manager > "There have been some issues with push notifications, chats occasionally being missed." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3248789) KD Karunyaa D. Demand Gen Marketer > "Past 1 year usage of drift was made simple by making the navigation between creating playbooks & viewing analytics/reports easy." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3634141) VR Verified Reviewer Head of sales Northern Europe > "it's not cheap" [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3547812) FT Farhan T. Product Manager > "Drift is extremely easy to configure and there is a launchpoint integration available via Marketo Engage that makes it easy to integrate and..." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4463426) Darien C. Associate Pastor > "My only complaint (and the only reason I wouldn't use it at this time) would be the significant increase in load time on my websites, which..." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2728697) RS Rafaela S. Learning & Development Analyst > "It works really well for Sales team and the live chat makes it easier to reach our end-user!" [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3564194) VR Verified Reviewer CMO > "It didn't capture leads for us." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2788698) Lokeshkumar D. CEO > "Businesses may maximise customer service and Drift value by doing so." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___4600725) Nick S. CEO > "Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers)." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2114918) VR Verified Reviewer Owner > "I am confident in future development and still choose Drift as my primary choice of Live Chat Platform." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3655914) Darien C. Associate Pastor > "Needless to say, load time is key in website conversions, so I switched away from the platform pretty quick after that." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2728697) AR Andrei R. Director > "Drift is a very powerful yet simple tool for achieving the main goal of having meaningful conversations with our website visitors." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3103734) Nick S. CEO > "Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2114918) KD Karunyaa D. Demand Gen Marketer > "We have received decent number of leads in past years using drift." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___3634141) Nick S. CEO > "I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. " [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2114918) VR Verified Reviewer Head of Demand Generation > "Drift is a very sleek tool , with a lot of capabilities we can take adnate of to bring value to prospects on our website, the service and..." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2406177) SH Samuel H. service coordinator > "There have been a few times that I wish the notifications had come through faster." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2157537) MM Moseph M. BDR > "Drift's internal dashboard reporting is useful for day to day high-level metrics, but being able to export the data and dig through it to..." [See full review](https://www.capterra.com/p/227417/Drift/#GetApp___2131319) VR Verified Reviewer Demand Generation Manager > "We felt that for us the tool was not worth the money." [See full review](https://www.capterra.com/p/227417/Drift/#Capterra___2451005) [View Reviews](https://www.capterra.com/p/227417/Drift/reviews/) ## User interface [Wati](https://www.capterra.com/p/204314/WATI/) 4.59 (202) [Drift](https://www.capterra.com/p/227417/Drift/) 4.50 (199) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Wati 10/31 - A/B Testing - AI Copilot - AI/Machine Learning - Augmented Analytics - Automated Responses - Automated Routing - Canned Responses - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customer Surveys - Customizable Branding - For Sales/Marketing - Generative AI - Intent Recognition - Language Detection - Lead Capture - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Proactive Chat - Process/Workflow Automation - Query Suggestions - Sentiment Analysis - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/204314/WATI/#features) Drift Top features 28/31 - A/B Testing - AI Copilot - AI/Machine Learning - Augmented Analytics - Automated Responses - Automated Routing - Canned Responses - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customer Surveys - Customizable Branding - For Sales/Marketing - Generative AI - Intent Recognition - Language Detection - Lead Capture - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Proactive Chat - Process/Workflow Automation - Query Suggestions - Sentiment Analysis - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/227417/Drift/#features) ### Recognition No recognitions have been awarded to Wati No recognitions have been awarded to Drift ### Deployment & support Wati Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Drift Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Wati - By WATI.io - Located in Hong Kong SAR China - Founded in 2015 Drift - By Drift - Located in United States - Founded in 2015 ## Popular Comparisons [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,057)](https://www.capterra.com/p/180348/Viber/reviews/) $59/month Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/180348-204314/Viber-vs-WATI) [Drift](https://www.capterra.com/p/227417/Drift/)[4.50 (199)](https://www.capterra.com/p/227417/Drift/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.3 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-227417/Tidio-Chat-vs-Drift) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) $59/month Price $59/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI) [Drift](https://www.capterra.com/p/227417/Drift/)[4.50 (199)](https://www.capterra.com/p/227417/Drift/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Contact vendor for pricing Price $39/month 4.3 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-227417/Intercom-vs-Drift) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $59/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-204314/LiveAgent-vs-WATI) [Drift](https://www.capterra.com/p/227417/Drift/)[4.50 (199)](https://www.capterra.com/p/227417/Drift/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Contact vendor for pricing Price $19/month 4.3 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-227417/Pipedrive-vs-Drift) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) $59/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-204314/Slack-vs-WATI) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) $59/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-204314/Intercom-vs-WATI) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $59/month Price $25/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-204314/LiveChat-vs-WATI) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) $59/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-204314/BirdEye-vs-WATI)