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Global call centers with high call volumes can easily use Convin's capabilities. Sales, Support, Collections, and Compliance are some of the common use cases.
Capturi's conversational AI platform is tailored to improve customer and employee experiences. The technology is used by contact centers, citizen service, and sales departments of all sizes
Convin customer supports my finest sales deals. Having the option to go back and analyze my calls allows me to provide the greatest assistance and experience to my consumers.
Sometimes it lags and login issues we face once in month.
For anyone trying to improve their customer relationships, I highly recommend Convin. It's an effective tool that enables you to concentrate on what's working and improve the parts that require it.
It lags at times which makes our work a little slow.2.
The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed.
Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.
The ability to effortlessly connect with different systems for calls has streamlined our processes, and the product's UX design is both intuitive and impressive.
You can limit the frequency of updates to once a day to avoid having too many updates.
In general, the time they spend on each customer is simply amazing and a big part of our success with the platform.
It can be difficult as a new user to find out about all the options available in capturi.
The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me.
There are so many ways to set up your trackers that it can be difficult to find your way around until you've learnt capturi correctly.
Capturi Customer Success knows this and they are great at guiding you through the platform and how to use it.
There are so many options in the program that it can be difficult to choose where you want to focus.
The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.
Convin
Capturi
Top FeaturesConvin
Capturi
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