Convin vs Flyte: Which is a better fit?

Convin customer supports my finest sales deals. Having the option to go back and analyze my calls allows me to provide the greatest assistance and experience to my consumers.

Sometimes it lags and login issues we face once in month.

For anyone trying to improve their customer relationships, I highly recommend Convin. It's an effective tool that enables you to concentrate on what's working and improve the parts that require it.

It lags at times which makes our work a little slow.2.

The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed.

Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.

The ability to effortlessly connect with different systems for calls has streamlined our processes, and the product's UX design is both intuitive and impressive.

You can limit the frequency of updates to once a day to avoid having too many updates.

Super impressed by the topics and notes. Additionally, call insights such as sentiments, engagement, curiosity generated through Flyte are extremely helpful to coach myself for follow-up discussions.

The biggest weakness in transcription is for people who have an accent and don't speak English natively. I noticed the AI struggled to accurately transcript some thicker foreign accents.

I love that the software can show us metrics about the sales meeting but it’s a great professional tool in terms of both education and room for personal growth.

However, it misses the mark a little in the notetaking - I noticed it had missed a few points here and there that I would've included in the summary.

Overall, it's been great because I can't say enough good things about the customer service team - always very friendly, knowledgable, and available to help.

Highly recommend to anyone who wants to save time on their call and build better relationships with their clients.