# Bigin by Zoho CRM vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > Bigin by Zoho CRM vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/204998-210630/Bigin-by-Zoho-CRM-vs-Kylas --- # Bigin by Zoho CRM vs Kylas Sales CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bigin by Zoho CRMKylas Sales CRM2/4 selected [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $7.00/year Starting Price $7.00/year Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.8 Customer Service 4.5 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [730 reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Positive 712 Neutral 16 Negative 2 Positive 712 Neutral 16 Negative 2 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 665 reviews, representing 98% of feedback, showing widespread use among this segment. - **Industry**: Information technology (10%), marketing and advertising (9%), and real estate (5%) together make up 24% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (50%), lead management (23%), and sales tracking (20%) are the main applications, highlighting a focus on customer and sales processes. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like Bigin by Zoho CRM and Kylas Sales CRM, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Bigin by Zoho CRM 83%Fit Feature ratings Contact Database 4.6 Contact Management 4.6 Lead Management 4.5 Sales Pipeline Management 4.7 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.6 (168) 4.7 (268) Users of Bigin by Zoho CRM appreciate its customizable contact database, which they say allows them to add unique fields and store a large number of contacts. They find it easy to create, manage, and import contacts, and they value the timeline format for viewing contact information. However, some users mention that it lacks detailed customization and requires double tracking in larger CRMs. Meanwhile, Kylas Sales CRM users highlight its centralized contact database, user-friendly interface, and advanced search capabilities. They appreciate the ability to organize and tag data efficiently, and they find it easy to manage and update contacts. Overall, users value Bigin's customization options and ease of use, while they appreciate Kylas for its centralized management and advanced search features. Contact Management 4.6 (398) 4.8 (327) Reviewers of Bigin by Zoho CRM find it effective for managing contacts, with features like email integration, activity tracking, and customizable fields. They appreciate its ability to segment and tag contacts, and they find it easy to update and track interactions. However, some users feel the interface and customization could be improved. On the other hand, Kylas Sales CRM users praise its comprehensive contact management, integration with other business tools, and user-friendly interface. They find it easy to track customer interactions, manage contacts, and follow up on leads. In summary, users find Bigin effective for contact management with its integration and tracking features, while they value Kylas for its comprehensive management and ease of use. Lead Management 4.5 (369) 4.8 (310) Users of Bigin by Zoho CRM appreciate its ability to streamline lead management, which they say captures leads from various sources and segments them for targeted marketing. They find it easy to track and follow up on leads, and they value the automated workflows. However, some users mention the need for better integration with other tools. Kylas Sales CRM users, meanwhile, highlight its user-friendly interface, ability to categorize and prioritize leads, and integration with lead sources. They appreciate the automated lead capture and distribution, and they find it effective for managing and closing deals. Overall, users find Bigin valuable for its lead tracking and segmentation, while they appreciate Kylas for its categorization and automation features. Sales Pipeline Management 4.7 (389) 4.8 (313) Reviewers of Bigin by Zoho CRM find its sales pipeline management feature intuitive and customizable, which they say allows them to track deals and forecast sales performance. They appreciate the visual representation and ease of use across devices. However, some users mention the need for minor improvements. Kylas Sales CRM users, on the other hand, value its clear and visual sales pipeline, customizable stages, and automatic triggers. They find it helpful for tracking progress, identifying opportunities, and improving sales efficiency. In general, users find Bigin's sales pipeline management intuitive and customizable, while they appreciate Kylas for its visual representation and efficiency-enhancing features. ## Pricing comparison ### Starting prices Bigin by Zoho CRM $7.00 Per User (Per Year) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.7 (730) 4.8 (573) A comparison of how reviewers evaluate the value for money provided by both Bigin by Zoho CRM and Kylas Sales CRM, indicates that Bigin by Zoho CRM reviewers find it offers an affordable and user-friendly CRM solution with essential features, while Kylas Sales CRM reviewers appreciate its cost efficiency and unlimited user feature. Reviewers find Bigin by Zoho CRM to be a cost-effective solution, particularly for small businesses and startups. They appreciate its affordable pricing, user-friendly interface, and essential CRM functionalities. Users highlight the availability of a free trial and a free version, which they say helps in evaluating the software before committing financially. However, some users mention that the pricing structure can be confusing due to additional costs for certain features and integrations. As for Kylas Sales CRM, reviewers find it also provides good value for money, particularly noting its unlimited user feature without additional costs. They appreciate its affordability, ease of use, and comprehensive features, which they indicate are beneficial for mid-sized companies. Users also highlight the cost efficiency compared to other CRMs in the market. Nonetheless, some reviewers mention issues with the billing structure and additional costs for certain features, which they find less ideal. ## How does the user experience compare on Bigin by Zoho CRM vs Kylas Sales CRM? ### Overall rating 4.7 (730) 4.8 (573) ### User interface Bigin by Zoho CRM Kylas Sales CRM ### Customer service and support Bigin by Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Bigin by Zoho CRM vs Kylas Sales CRM Both Bigin by Zoho CRM and Kylas Sales CRM are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how Bigin by Zoho CRM stacks up against Kylas Sales CRM and pick the one that fits best your needs. \[[2](#source-item-2)\] Pros Bigin by Zoho CRM NG Nabil G CEOEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale“ March 30, 2026 AK V VP - SalesComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance.“ December 17, 2025 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 Cons Bigin by Zoho CRM Koya M Co-Founder COOInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform has limited customization options, which makes it harder to fully adapt the CRM to our specific workflows and business needs. As we scale and require more tailored processes and integrations, this becomes a constraint compared to more flexible CRM systems.“ April 13, 2026 Clarisa P COOIndustrial Automation, 2 - 10 employeesUsed the software for: I used a free trial. “This can limit the evaluation during the free trial for teams that need stronger process control“ January 6, 2026 Kylas Sales CRM AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Bigin by Zoho CRM and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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