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Software for SMEs (Consultants, Digital Media, SaaS, Subscription Industry, Healthcare, Service providers, Publishing, IoT) and mid and large-sized businesses
Recharge is the leading solution for ecommerce merchants in Food & Beverage, Health & Wellness, Beauty & Personal Care, Home Goods, Pets & Animals, Fashion & Apparel, and/or other verticals.
Support for the application is excellent and there is ease of access for all features and it is easy to understand.
There are times where making changes/updates is more difficult then it should be which can be frustrating.
There is a great product dev team behind this product that is eager to get any issue resolved in a proactive manor. If you find an issue, they are sure to help you find a solution.
Problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward. Cannot change change on 2nd tier subscriptions automatically.
Speedy reports and ability to get help while in the application via an active chat like. The reports are excellent and very fast.
That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.
We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.
It's extremely limited in what it can do, and the interface is a little clunky.
When I have had any questions, and migrations tasks, the team was super helpful and responsive to help me accomplish my goals.
It appeared to be an issue on their end that affected multiple stores.
Thanks to the platform we see nice year over year growth without the need to invest lots of effort.
The payment process stops working for a short period.
ReCharge is overall fantastic. I use the software daily managing our over 600 subscriptions and find it easy to use and make adjustments when necessary.
There have been some buggy issues over the years, however the team at ReCharge is generally quick to respond and get into action with problems that arise.
It is easy to find information. The payment method is secure and it works fine.
I have used other subscription apps for Shopify and ran into tons of issues, such as payments failing and orders being created, and customer portal issues, but ReCharge has never let me down.
Zoho Billing
Top FeaturesRecharge
Zoho Billing
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Recharge
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