Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
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We cover industries including home service, realtors, auto, healthcare, home and professional services, hospitality, realtors, wellness, transport, digital marketers, web agencies, SEO companies
We are the UK's leading total reputation solution for the Hospitality sector
The customer support is great and on top of helping me with any support i need fir my account and my clients accounts. They are open to input and committed to making their product better.
Sometimes the customers do not receive the emails asking them for a review, but this is more to do with the Spam filters on the receiving end.
My overall experience with Grab Your Reviews has been excellent. It delivered what it promised: More positive reviews for my business.
I can't think of features that are missing at this time.
I love being able to showcase our awesome reviews on our website. I can easily get reviews after a customer uses us where before it was like pulling teeth.
Other than that, the only "filter" that doesn't seem to work for me is the request to ignore reviews that do not contain user comments.
I love that its so easy to share my reviews on my website. You have to get people to your website and reviews are an easy way.
Getting more reviews and filtering out negative ones will enhance your online reputation.
Ease of use and customer service team as they have been super helpful with all of our requests.
Doesn't integrate with the pay at the table 'Sunday app' so we cant prompt guests to leave reviews on paying.
Having it all in one place makes it easier to reply and engage with our happy or not happy customers.
It doesn't show inbox messages from Facebook pages so ive missed a few.
The FeedItBack team are great, with regular check-ins to update us on new developments and to ensure we're getting what we want from it. Excellent customer support.
Automated trend data on more metrics would be beneficial (i.e. negative topic tags and dish performance).
I really enjoy the simplicity of the platform and ease of use and also the customizable reports. Seeing data the way you want to see it is very helpful and makes it easy to track.
No real cons as any queries or 'wish-list' functions are discussed with the team on the possibility of development.
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