Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
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SMEs to large enterprises. Clients across all industries: from Unilever to Nestle, from Carlsberg to Greenpeace.
We cover industries including home service, realtors, auto, healthcare, home and professional services, hospitality, realtors, wellness, transport, digital marketers, web agencies, SEO companies
Overall Brandwatch has been great for its robust features, including real-time monitoring, customizable dashboards, sentiment analysis, influencer identification, and competitive benchmarking.
From lack of Reel support to improper data reporting to extra line breaks and "<?>" boxes when you schedule posts, Falcon is an overpriced nightmare that you should avoid at all costs.
Awesome customer support great fr management tool one of the best tools out there for managing social media account.
Had a very long period where scheduled for promotion posts were not publishing. Had the same problem recently (February 2020), so if i wasn't paying attention i would have lost a day or two.
Publish, Engage and Measure are the best features for me. I do a lot of reporting and measure is great for time-saving on that.
The insights and reporting element is not fully developed, with a lot of mismatched features and confusing elements. The response templates are awkward and really impractical.
Falcon.io is a great mid-range tool that is a good solution to a wide variety of social media needs. The support staff are great, and there are features that are a nice plus.
Has only the basic formats that you can schedule. And the phone app was quite useless, because it just sent the content to the phone without publishing it.
My overall experience with Grab Your Reviews has been excellent. It delivered what it promised: More positive reviews for my business.
Sometimes the customers do not receive the emails asking them for a review, but this is more to do with the Spam filters on the receiving end.
The customer support is great and on top of helping me with any support i need fir my account and my clients accounts. They are open to input and committed to making their product better.
I can't think of features that are missing at this time.
I love being able to showcase our awesome reviews on our website. I can easily get reviews after a customer uses us where before it was like pulling teeth.
Other than that, the only "filter" that doesn't seem to work for me is the request to ignore reviews that do not contain user comments.
I love that its so easy to share my reviews on my website. You have to get people to your website and reviews are an easy way.
Getting more reviews and filtering out negative ones will enhance your online reputation.
Liam K.: Hi, everyone. My name's Liam. I work for a company called Sook. It's kind of like the Airbnb of retail. I do product marketing for them. And I rate Brandwatch 5 out of 5. Prior to Brandwatch, we didn't really use any kind of social tools. We used HubSpot as our CRM, and it has some capacity for social sharing and getting data from social platforms, but it was just nothing compared to Brandwatch. Once we got it, we realized we needed something better for our needs and for our growth. The reasons that we chose to use Brandwatch is because we wanted more, I guess, freedom and capacity to customize our data. We wanted to better target our audience with our decision-making and create better social strategies, and Brandwatch seemed to be the best tool for that at the time. It was very easy to onboard Brandwatch into the business. Once we got all stakeholders involved and all the parties involved, Brandwatch were very forthcoming and very helpful with making sure that we can make sure we got the most use out of the tool. For people that are wanting to add Brandwatch into their business, just make sure to have a clear idea of what you want to get out of the tool. There are a variety of different tools out there that provide really good insights and customizable data. But just make sure that it fits the purpose for what you are trying to achieve. Make sure it's easy to use and all team members are going to be able to get the value that you need from it.
Brandwatch
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