# Compare Avid CRM vs SysAid 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Avid CRM and SysAid based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/20743-107225/Avidian-vs-SysAid --- # Avid CRM vs SysAid Features and Cost Comparison Last updated March 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Avid CRMSysAid2/4 selected [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.1 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) [## Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.1 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) Starting Price $25.00/month Value-for-Money 4.2 Functionality 3.9 Ease of Use 3.9 Customer Service 4.4 Reviews Sentiment KH HL LC Based on [138 reviews](#user-reviews) Positive 118 Neutral 11 Negative 9 [## SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [511 reviews](#user-reviews) Positive 472 Neutral 27 Negative 12 ## Summary * * * Key features rated by users Features selected based on 17,267 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 58%Fit Missing features Feature ratings Data Security NA Contact Management 4.0 Lead Management 3.5 Sales Pipeline Management 3.7 Activity Dashboard NA \--%Fit Missing features Feature ratings Data Security NA Contact Management NA Lead Management NA Sales Pipeline Management NA Activity Dashboard 4.2 User satisfaction User satisfaction 4.1 User reviews[138](https://www.capterra.com/p/20743/Avidian/reviews/) Ease of use 3.9 Functionality 3.9 Value for money 4.2 Customer support 4.4 User satisfaction 4.5 User reviews[511](https://www.capterra.com/p/107225/SysAid/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Small businesses with a need to license 2 or more users up to mid-market companies with 100+ users. Best for Designed for SMBs and enterprises, SysAid offers a customizable IT service delivery platform tailored to the business's unique needs, ensuring optimal performance and ROI at every stage of growth. ## User reviews Pros & cons KH Krista H. Director of Operations > "Given the fact that it is integrated into Outlook, something everyone already knows how to use, it has the..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514350) EB Emily B. Sales Associate > "It can be a bit clunky and you cannot track/time stamp the initial notes when creating the contact without exiting..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4492174) HL Haba L. Content Manager > "The integration with Outlook make Prophet CRM a useful tool in our business." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___6197113) CG Christine G. Southeast Territory Sales Manager > "There are delays in searching up opportunities ( example: when you delete a prior search term, the system has to then..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4526850) LC Lorenzo C. ICT Manager > "The software gives the right lead management, which increases business sales." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___6223491) PM Peter M. Client Services Manager > "Often glitches and creates duplicate Company and Contact entries." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514176) RW Ryan W. Associate Broker > "The ability to track sales and possible new business throughout our company makes it easy to stay up to date with..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4540086) PV Pete V. Commercial Accounts Manager > "Unable to search content of the documents attached to the contact records" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4491015) BF Ben F. case manager > "I think it is very useful to our organization, but could also benefit from a few updates (loading/searching speed,..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4526502) BF Brian F. President > "We have 12,000 cases active in the system and it takes a while to load." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4529553) RH Robert H. Director of Business Development > "Integration with Outlook 363 / very seamless interface with outlook. As a longtime MS 365 user not to have to..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4518661) EB Emily B. Sales Associate > "You can't log time stamped notes from your phone" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4492174) EB Emily B. Sales Associate > "So far it's a great follow up tool and it's great that the contacts merge directly to your phone with all logged notes" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4492174) SS Steve S. President > "the app is not good, not useful at all does not mirror the desktop, I deleted it off my phone" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4500668) KB Kyle B. Vice President > "I appreciated how nimble the product is and allowed for us to customize it for our specific usage." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4490632) AE Alana E. Area Manager Western Canada > "It's back-end system is finicky and errors out... can be unstable." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4490769) MH Michael H. Sales Manager > "Works well when updated, relatively intuitive, many updates, excellent CS and training." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4527365) AW Ann W. Owner > "Some line items could not be customized. " [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514113) LC Liesl C. Sales Rep > "I prefer to use the Prophet Mobile App - i personally feel that it is a lot more user friendly than the desktop." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514955) NM Nick M. General Manager > "I have not had the time to set up the advanced reporting capabilities." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4542501) KC Katie C. Realtor > "This product was very easy to use with my current programs" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4950558) KH Krista H. Director of Operations > "Prophet tends to crash my Outlook on a regular basis." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514350) IS Isaac S. Outside Sales > "I like how your files are easy to find and keep sorted with the CRM. And the customer support is phenomenal!" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4540041) PM Peter M. Client Services Manager > "Creating reports is not easy." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514176) TS Thomas S. Sales Manager > "Much more effective user interface than other CRMs." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4490765) SS Steve S. President > "I have suggested ideas , was told they were good but they were never implemented." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4500668) [View Reviews](https://www.capterra.com/p/20743/Avidian/reviews/) MG Martin G. Software developer > "From an IT user perspective, SysAid provides a stable and well-structured ITSM platform that supports efficient incident and request..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) NV Norbert V. IT Admin - Analyst > "We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7103744) BR Borja R. IT Consultant > "Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) BR Borja R. IT Consultant > "The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be time-consuming for new..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) MG Martin G. Software developer > "Ticket creation, categorization and prioritization are straightforward and the workflow automation helps reduce manual overhead." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) Michal N. Desk side support leader > "SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) RA Rachel A. Service Desk Analyst > "We have been able to enhance our process flows, work processes and user experience due to its simplicity, AI functionalities and speed of..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6795288) CW Clay W. IT Project Management > "Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) WA Wealth A. Data Engineer > "It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JB James B. Project Engineer > "Sometimes it's hard to find the right category, they filter out sub categories based on previous options." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6583763) CE Christopher E. ICT Support Technician > "The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115524) SG Sandra G. IT OFFICER > "The mobile app has received criticism for being less functional and not as polished as the desktop version." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) WA Wealth A. Data Engineer > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JM James M. ICT Specialist > "Lack of Approval process for Employee Provisioning" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6324189) CW Clay W. IT Project Management > "Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) ED Emily D. Web Developer > "I think so far asset management, we use several products and none of them do exactly what we want them to do." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) LH Lorna H. IT Manager > "Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) SG Sandra G. IT OFFICER > "Users have reported it to be slow and lacking essential features" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) BR Brian R. Support Technician > "SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface and automation..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) SA Samuel A. Software > "SysAid falls short in the area of mobile user experience, lackluster interface design, and a somewhat underwhelming support service." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4826621) AS Adewale S. HIO > "All the members of the team love it because of the ticket categorization and data management capabilites." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7092640) KB Kleber B. Analyst Security > "There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6087443) VN Vishal N. ServiceDesk Analyst > "Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043) MHS Mohammed Hareez S. Customer Success representative > "The only dislike about sysaid is its not well organized" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876) ED Emily D. Web Developer > "I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) CM Clint M. Network Technician > "There is definitely some aspects missing, like the ability to merge tickets." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___5095388) LT Lee T. Global service TL > "the workflows, incident management and change made ease of access and updating reporting and support during upgrade made easy" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6787248) RD Ross D. Senior IT Support Analyst > "Sometimes entering data can be time consuming as there are not always ways to do it in a batch." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6051264) BR Brian R. Support Technician > "It offers seamless ticketing, asset management, and reporting, improving efficiency and user experience." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) NL Nzai L. project officer sanitation and hygiene > "the application is not mobile device compatible this limits other user to use it" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4962649) SK Shuma K. Technology Consulting Manager > "Ease of deployment, automated task assignment and proactive support by suggesting possible solutions" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7049367) CS Cody S. Network Engineer > "I miss some features from systems that I used at previous jobs." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6050189) Luigi C. IT Servicedesk Manager > "SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124) DR Dewmi R. Application Support Engineer > "Some support agents are not helpful at all." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6052780) WA Wealth A. Data Engineer > "It does a good job supporting organized workflows." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JG Joseph G. Head, IT Service Transition > "The product does not have the capability to notify Configuration Item owners of approved changes" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3850401) MG Martin G. Software developer > "The work is still in progress, but even the beta version shows promise." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) ATK Akosua Tiwaa K. Service Desk Analyst > "In a previous review, I initially expressed dissatisfaction with SysAid's customer service support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6001333) CM Corus M. Deputy Director - User Support Services > "Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for Change..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6604931) HG Heidi G. Support Specialist > "A little difficult to use for the average user" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4924796) AB Alexis B. EUC Engineer > "We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6482079) SV Sally V. Sales > "It sometimes does not track properly the interactions with the customer." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) AC Andry C. Technical Support Manager > "What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605800) Srinivas B. Senior Engineer > "Notifications & Alerts have issues." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3547866) VN Vishal N. ServiceDesk Analyst > "The comprehensive self-service portal also stands out for empowering users to solve common issues independently." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043) SV Sally V. Sales > "We had some issues with email not sending out as well." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) LH Lorna H. IT Manager > "The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) GP Geraldine P. Solution coordinator > "Custom fields not integrated easily on form in the self service portal once ticket is submitted" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3421261) Luigi C. IT Servicedesk Manager > "Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124) JV José V. Application Support Chief > "We continue with the problem of not being able to handle problems and projects in a friendly way, likewise our incident management department,..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2584211) SD Spyros D. Assistant Professor > "The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6847363) VR Verified Reviewer Group Servicedesk Manager > "Interconnectivity to certain applications such as solarwinds and sharepoint is somewhat challenged (mostly due to security requirements from..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2564101) AS Arturo S. Global Help Desk Manager > "The ease of adoption by the Help Desk team and the entire company makes it a very intuitive and easy to use tool." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7067643) KS Karen S. Help Desk Manager > "The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2293973) GL Garcia L. Technology Solutions Manager > "We now react more proactively to IT problems, which has saved the business time and stress." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6870502) RR Rebecca R. IT Ops > "As it's not a mainstream product at this time, it is hard to integrate this solution with other products using OOB connectors. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2290111) Michal N. Desk side support leader > "Creating ticket is simple, list of options is pretty well managed, category pick up is also very solid." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) AV Alexander V. IT Expert > "The icon placement and size on mobile make the user experience very unpleasant .I avoid using it on the phone whenever I can ." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2621400) YA Yusuf A. Information Security Specailist > "its Intergration to our cloud environment and the use of chat bot has made adoption of the product very easy in our organisation" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6400976) GS Gregg S. IT Manager > "There is flashier looking packages on the market, that DO NOT perform as well and definitely not for the price. And I feel none hold a candle..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2201001) Michal N. Desk side support leader > "I really appreciate notification tab as it can be very useful in case of any big implementation or outages." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) MM Michael M. Director of IT > "My natural instinct is to dislike the fact that we do not have several of the features that would improve our operations without the added..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2304003) LD Lisa D. Billing Administrator > "I like how you can search for tickets either by number or by customer name and find out all details relating to the customer and who is..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4863996) CK Charles K. IT Service Desk Manager > "during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2553339) NG Nejc G. IT specialist > "Professional support, great Helpdesk, great costumer care, extensive documentation, ai chatbot" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605449) Andres D. Technical Analyst > "It's hard to setup integrations with other software like Salesforce." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559361) LD Lisa D. Billing Administrator > "My company relies on the ticket system for our support team and I am able to log in and find any information I need quickly and easily with..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4863996) AO Anthony O. Director of IT > "The mobile access is my biggest problem with the software." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559965) VD Victor D. Information Systems Analyst > "Their Customer support team was fast to respond, and they take feedback and new functionality very fast" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6838175) Luis Alejandro D. Manager > "weak project management module, not standard and poor performance." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2208663) AV Anitha V. IT Operations Manager > "It is one of the best ticketing tools available in the market & it can be easily customizable. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6594379) BJ Bryan J. Network Coordinator > "There is many interlocking parts that don't seem to be related which can cause confusion." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2558987) Lillian G. Human Resources Generalist > "The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4998934) CD Chris D. IT > "workflow design - too complicated so much that it keeps me from using" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2215029) JB John B. Systems Administrator > "Very customizable, everything is ran from the cloud so users can access it from anywhere." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6701282) BD Benjamin D. Help Desk Support Analyst > "Customization features can be slightly overwhelming" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2230774) MHS Mohammed Hareez S. Customer Success representative > "we use SysAid to create tickets for our IT team to review it and its so good to use." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876) Ammon N. Software Support Team Lead > "It sometimes has had some connectivity issues for us, but not recently." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2508097) AF Alexia F. CMO > "User-friendly interface, great for ticket management and tracking assets." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6465486) FB FREDERIC B. ITSM consultant > "nothing about the software but maybe the fact that they are not providing on site implementation support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2130124) [View Reviews](https://www.capterra.com/p/107225/SysAid/reviews/) ## User interface No images or videos provided by vendor 4.54 (511) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Avid CRM 15/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/20743/Avidian/#features) SysAid Top features 19/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/107225/SysAid/#features) ### Recognition No recognitions have been awarded to Avid CRM No recognitions have been awarded to SysAid ### Deployment & support Avid CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SysAid Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Avid CRM - By Avidian Technologies - Located in United States - Founded in 2002 SysAid - By SysAid Technologies - Located in Canada - Founded in 2002 ## Popular Comparisons [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)[4.64 (489)](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/reviews/) $25/month Price $13/month 3.9 Features 4.5 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/20743-132752/Avidian-vs-You-Don-t-Need-a-CRM) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.5 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/107225-164283/SysAid-vs-Zendesk) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (700)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) $25/month Price Contact vendor for pricing 3.9 Features 4.6 3.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/20743-203196/Avidian-vs-Google-Contacts) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-124981/SysAid-vs-Freshdesk) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 3.9 Features 4.4 3.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/20743-61368/Avidian-vs-Salesforce) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Contact vendor for pricing Price $25/month 4.5 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/107225-202528/SysAid-vs-Milvus) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) $25/month Price $25/month 3.9 Features 4.4 3.9 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/20743-136189/Avidian-vs-Salesforce) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-107225/LiveAgent-vs-SysAid) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) $25/month Price $9/month 3.9 Features 4.4 3.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/20743-147657/Avidian-vs-monday-com) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $29/month 4.5 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107225-132997/SysAid-vs-Freshservice) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $25/month Price $20/month 3.9 Features 4.4 3.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/20743-152373/Avidian-vs-HubSpot-CRM) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.5 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk)