# Compare Avid CRM vs Salesforce Service Cloud 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Avid CRM and Salesforce Service Cloud based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/20743-136189/Avidian-vs-Salesforce --- # Avid CRM vs Salesforce Service Cloud Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Avid CRMSalesforce Service Cloud2/4 selected [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.1 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) [## Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.1 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) Starting Price $25.00/month Value-for-Money 4.2 Functionality 3.9 Ease of Use 3.9 Customer Service 4.4 Reviews Sentiment KH HL LC Based on [138 reviews](#user-reviews) Positive 118 Neutral 11 Negative 9 [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.1 Customer Service 4.3 Reviews Sentiment Based on [816 reviews](#user-reviews) Positive 745 Neutral 54 Negative 17 ## Summary * * * Key features rated by users Features selected based on 17,267 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 58%Fit Missing features Feature ratings Data Security NA Contact Management 4.0 Lead Management 3.5 Sales Pipeline Management 3.7 Activity Dashboard NA 71%Fit Missing features Feature ratings Data Security NA Contact Management 4.6 Lead Management 4.7 Sales Pipeline Management 4.4 Activity Dashboard 4.3 User satisfaction User satisfaction 4.1 User reviews[138](https://www.capterra.com/p/20743/Avidian/reviews/) Ease of use 3.9 Functionality 3.9 Value for money 4.2 Customer support 4.4 User satisfaction 4.5 User reviews[816](https://www.capterra.com/p/136189/Salesforce/reviews/) Ease of use 4.1 Functionality 4.4 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Small businesses with a need to license 2 or more users up to mid-market companies with 100+ users. Best for Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## User reviews Pros & cons KH Krista H. Director of Operations > "Given the fact that it is integrated into Outlook, something everyone already knows how to use, it has the..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514350) EB Emily B. Sales Associate > "It can be a bit clunky and you cannot track/time stamp the initial notes when creating the contact without exiting..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4492174) HL Haba L. Content Manager > "The integration with Outlook make Prophet CRM a useful tool in our business." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___6197113) CG Christine G. Southeast Territory Sales Manager > "There are delays in searching up opportunities ( example: when you delete a prior search term, the system has to then..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4526850) LC Lorenzo C. ICT Manager > "The software gives the right lead management, which increases business sales." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___6223491) PM Peter M. Client Services Manager > "Often glitches and creates duplicate Company and Contact entries." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514176) RW Ryan W. Associate Broker > "The ability to track sales and possible new business throughout our company makes it easy to stay up to date with..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4540086) PV Pete V. Commercial Accounts Manager > "Unable to search content of the documents attached to the contact records" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4491015) BF Ben F. case manager > "I think it is very useful to our organization, but could also benefit from a few updates (loading/searching speed,..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4526502) BF Brian F. President > "We have 12,000 cases active in the system and it takes a while to load." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4529553) RH Robert H. Director of Business Development > "Integration with Outlook 363 / very seamless interface with outlook. As a longtime MS 365 user not to have to..." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4518661) EB Emily B. Sales Associate > "You can't log time stamped notes from your phone" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4492174) EB Emily B. Sales Associate > "So far it's a great follow up tool and it's great that the contacts merge directly to your phone with all logged notes" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4492174) SS Steve S. President > "the app is not good, not useful at all does not mirror the desktop, I deleted it off my phone" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4500668) KB Kyle B. Vice President > "I appreciated how nimble the product is and allowed for us to customize it for our specific usage." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4490632) AE Alana E. Area Manager Western Canada > "It's back-end system is finicky and errors out... can be unstable." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4490769) MH Michael H. Sales Manager > "Works well when updated, relatively intuitive, many updates, excellent CS and training." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4527365) AW Ann W. Owner > "Some line items could not be customized. " [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514113) LC Liesl C. Sales Rep > "I prefer to use the Prophet Mobile App - i personally feel that it is a lot more user friendly than the desktop." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514955) NM Nick M. General Manager > "I have not had the time to set up the advanced reporting capabilities." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4542501) KC Katie C. Realtor > "This product was very easy to use with my current programs" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4950558) KH Krista H. Director of Operations > "Prophet tends to crash my Outlook on a regular basis." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514350) IS Isaac S. Outside Sales > "I like how your files are easy to find and keep sorted with the CRM. And the customer support is phenomenal!" [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4540041) PM Peter M. Client Services Manager > "Creating reports is not easy." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514176) TS Thomas S. Sales Manager > "Much more effective user interface than other CRMs." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4490765) SS Steve S. President > "I have suggested ideas , was told they were good but they were never implemented." [See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4500668) [View Reviews](https://www.capterra.com/p/20743/Avidian/reviews/) AL Alex L. Senior associate > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7002177) JJ Jannette J. Senior Data Management > "Performance can lag when managing a high volume of cases or large datasets." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) JS Joshua S. Senior Learning Facilitator > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815671) PD Patricia D. Client Serves Advocate > "Salesforce service cloud could be overwhelming when learning how to navigate around for the first time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) PD Patricia D. Client Serves Advocate > "What I liked most about salesforce service cloud was that any information that you needed to know about the customer was..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) PK Paris K. Customer Experience Representative > "It gets laggy, disconnects and it can barely respond and also has IP connection issues. But that is pretty much it." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6826772) AA Aditya A. Customer Service Representative > "Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) VR Verified Reviewer Digital asset manager > "In fact, the AI implementation felt more buggy than as advertised and tried too hard to solve the issue immediately..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) JJ Jannette J. Senior Data Management > "It helped centralize customer data and automate processes, though some features were complex and required additional..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) VR Verified Reviewer Digital asset manager > "I disliked the new AI agent features because it felt impersonal, and at times, mistaken in how it was reacting to my..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) VR Verified Reviewer IT Support Analyst > "Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) DE Dawn E. Ops Mgr > "There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6358968) SN Suraj N. Inside Product Specialist > "It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6425317) ClJ Céline J. Social Media Manager > "Salesforce is expensive and has a steep learning curve." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7120490) RR Riley R. Legal project analyst > "I really liked being able to see the full customer history alongside active cases, emails, and chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) JS Jelfry S. Sales agent > "At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6709180) VR Verified Reviewer Software Engineer > "It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their own,..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6645568) RR Riley R. Legal project analyst > "Without proper training or a dedicated admin, it is easy to miss out on useful functionality." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) VR Verified Reviewer Prinicpal Test Engineer > "Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694851) AA Aditya A. Customer Service Representative > "Also, the billing dashboard isn’t the most straightforward to interpret." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) RR Riley R. Legal project analyst > "Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) JP Jessica P. Team Leader > "It also glitches quite often from overload." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6848955) NM Natalie M. Analyst > "Ease of use across departments, effective ticketing resolution and system, great access management for all levels in the..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788026) MG Max G. Investor > "The system is not responsive on mobile devices." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6335943) YG Yoel G. Sales Manager > "It’s a powerful and reliable tool that helped streamline customer service operations and improve response times." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) EB Eric B. Salesforce Administrator > "The cost of SF licenses can be prohibitive. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6504034) VR Verified Reviewer IT Support Analyst > "Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) BB Bret B. Estimator > "Learning the interface and where and how to do things was challenging at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6666284) VJ Vershley J. IT Consultant > "Salesforce has always been on top of CRM and their service cloud is another powerful platform where after sales agent can..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6600570) WT Weronika T. Manager > "Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4818489) YG Yoel G. Sales Manager > "What I liked the most about Salesforce Service Cloud was how centralized and customizable the platform is." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) KT Kremena T. Executive Assistant > "Cost: More expensive than some competitors1." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6489221) VM VINCE M. Director of Maintenance > "Ease of use and the basically unlimited customization that is possible." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7116196) JM Jayson M. Founder > "Salesforce in general is expensive." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336220) LMW Lwin Mar W. Marketing Director > "Salesforce Service Cloud is the most reliable and accurate customer service tool." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6869081) VR Verified Reviewer Sr. Network Engineer > "New UI is a bit confusing and when the mail trail becomes long the comments are not auto updated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3561529) CT Cassandra T. Marketing Specialist > "Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4759241) MS Madhusudan S. Software Engineer > "The vast customisation choices offered by the platform may overwhelm or confuse certain users, which is a potential..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4591222) WT Weronika T. Manager > "One aspect I liked most about Salesforce Service Cloud was its comprehensive and centralized view of customer data,..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4818489) MO Mohammad O. Director > "Cons:Cost: Salesforce Service Cloud can be expensive, especially for small businesses or startups that are on a tight..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) VR Verified Reviewer Consultant > "Being able to house multiple platforms for data management, customer communication, and performance metrics made it easy..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4745500) BG Barkha G. Customer Service Representative > "Apart from that, the chat panel becomes slow when there are more than 3 active chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3594797) WT Weronika T. Manager > "The platform's robust automation and AI-powered features, such as chatbots and knowledge base, greatly enhanced our..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4818489) DS Douglas S. President > "My least favorite part is the financial management aspect of the program. While it is not horrible, it has a few issues..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4229951) Laura H. Human Resources Generalist > "Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations,..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___5039782) TV Travis V. Field Engineer > "This does not allow for certain items to be addressed without a higher tier of service." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3591069) VR Verified Reviewer Advisor > "Easy to use system, with step by step guidance to ensure a truly quality experience." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7066146) HM Hasan M. Senior Manager > "You will still need IT support as it is not something that can be easily configured by end business users." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3538493) AA Aditya A. Customer Service Representative > "That reliability is a big deal when you’re trying to help customers in real time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) JD Julie D. OAS > "Sometimes it will overload and cause missed calls." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3579078) SR Sugiti R. Pharmacist > "It has helped increase our opportunities in the management field." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6772355) MO Mohammad O. Director > "This can be a disadvantage in areas with poor internet connectivity." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) QB Quishea B. Financial Forms Processor > "Salesforce offers excellent tools for case management and it great to use with other platforms." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6584039) RP Rachel P. Underwriter > "Unfortunately Salesforce Service Cloud can be extremely slow at sometimes." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3527175) JM Justin M. Enablement Specialist > "It provides a well-organized customer list, allowing us to quickly reach our customers with important business updates." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6085557) LG Letlet G. Sales and Marketing > "The cost of Service Cloud could also be a problem." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4610623) CA Cassandra A. Owner > "It was easily trainable, able to be incorporated into our systems and customer service is great" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6740712) NK Naleen K. Analyst > "Interface needs to be improved and looks outdated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612875) JM Jayson M. Founder > "Approval processes are available which is particularly helpful when training new employees. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336220) BF Brandy F. Referrals Specialist > "The constant glitches and technical issues" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3796769) DC Drew C. Salesforce Application Administrator > "Console apps make it easy to access all information in one easy to navigate location." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6691281) MF Michael F. Owner > "It takes a long time for my staff to learn how to use it. And it can be complicated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4016987) FM Freyxa M. Support Team Specialist > "Really good for email and leads creation." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815954) AK Ashutosh K. Content Writer > "Not that much that hamper my productivity but yes it run very slow sometimes." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4634064) Gamze T. Data Scientist > "Overall, although costly, a great tool to maintain service management data sets." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6315603) JB Justine B. Director > "This is particularily noticable when you need to communicate with salesforce post implementation and you simply have a..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) MV Magdalena V. Consultant > "Plenty of integrations, deeply adaptable to your business’ needs." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6390726) Ngalla B. CEO > "It's a little expensive compared to other softwares and the services it offers." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4180228) NB Nicholas B. Analyst > "It allows us as an organization to be more organized when it comes to tracking work orders, clients, and accounts." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4909577) Lillian G. Human Resources Generalist > "It's a complex program with a lot to learn before you can use it effectively." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4583777) Luciana L. Client Partner > "Perfect as a information center and also pipeline visibility tool." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6338265) PR Phil R. Photographer > "The software is slow to load and the learning curve is steep." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4479230) Jessica B. SALES SUPPORT SPECIALIST > "I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6029335) VC Vivia C. Ops Manager > "Hard to utilize the interface at times." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3550054) JP Jessica P. Team Leader > "It has certainly made a number of jobs easier." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6848955) Jahnvi K. Associate manager > "This software can never be used without training, so that is a short coming" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4507903) DT Delicia T. Communities manager > "Perfect for field workers to put in work orders" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6553058) YY Yaseen Y. Softwate Engineer > "it is sometimes glitchy and the customer services for it a little bit slow, also integrate whatsapp to is so slow." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3307616) AO Ayomikun O. Snr. Technical Support Engineer > "Easily integrates with other products." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694102) EG Edgar G. Director > "It is very expensive and you need special training to use it" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3714687) [View Reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) ## User interface No images or videos provided by vendor 4.46 (816) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Avid CRM 15/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/20743/Avidian/#features) Salesforce Service Cloud Top features 26/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/136189/Salesforce/#features) ### Recognition No recognitions have been awarded to Avid CRM No recognitions have been awarded to Salesforce Service Cloud ### Deployment & support Avid CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Salesforce Service Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Avid CRM - By Avidian Technologies - Located in United States - Founded in 2002 Salesforce Service Cloud - By Salesforce - Located in United States - Founded in 2003 ## Popular Comparisons [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)[4.64 (489)](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/reviews/) $25/month Price $13/month 3.9 Features 4.5 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/20743-132752/Avidian-vs-You-Don-t-Need-a-CRM) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.4 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-136189/Salesforce-vs-Salesforce) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (700)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) $25/month Price Contact vendor for pricing 3.9 Features 4.6 3.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/20743-203196/Avidian-vs-Google-Contacts) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $39/month 4.4 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136189-164283/Salesforce-vs-Zendesk) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 3.9 Features 4.4 3.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/20743-61368/Avidian-vs-Salesforce) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.4 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-136189/LiveChat-vs-Salesforce) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) $25/month Price Contact vendor for pricing 3.9 Features 4.5 3.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/20743-107225/Avidian-vs-SysAid) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.4 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-136189/LiveAgent-vs-Salesforce) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) $25/month Price $9/month 3.9 Features 4.4 3.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/20743-147657/Avidian-vs-monday-com) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-136189/Freshdesk-vs-Salesforce) [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.08 (138)](https://www.capterra.com/p/20743/Avidian/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $25/month Price $20/month 3.9 Features 4.4 3.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/20743-152373/Avidian-vs-HubSpot-CRM) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.4 Features 4.3 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/136189-157279/Salesforce-vs-Dynamics-365)