# Compare Avid CRM vs Freshsales 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Avid CRM and Freshsales based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/20743-155563/Avidian-vs-Freshsales

---

# Avid CRM vs Freshsales Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Avid CRMFreshsales2/4 selected

[Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.1 (138)](https://www.capterra.com/p/20743/Avidian/reviews/)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

[## Avid CRM](https://www.capterra.com/p/20743/Avidian/)[4.1 (138)](https://www.capterra.com/p/20743/Avidian/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.2

Functionality

3.9

Ease of Use

3.9

Customer Service

4.4

Reviews Sentiment

KH

HL

LC

Based on [138 reviews](#user-reviews)

Positive

118

Neutral

11

Negative

9

[## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

Starting Price

$11.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [621 reviews](#user-reviews)

Positive

566

Neutral

32

Negative

23

## Not a match? Find software alternatives tailored to your priorities.

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 17,248 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

58%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.0

Lead Management

3.5

Sales Pipeline Management

3.7

Activity Dashboard

NA

68%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.2

Lead Management

4.1

Sales Pipeline Management

4.2

Activity Dashboard

4.0

User satisfaction

User satisfaction

4.1

User reviews[138](https://www.capterra.com/p/20743/Avidian/reviews/)

Ease of use

3.9

Functionality

3.9

Value for money

4.2

Customer support

4.4

User satisfaction

4.5

User reviews[621](https://www.capterra.com/p/155563/Freshsales/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.4

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$11Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Small businesses with a need to license 2 or more users up to mid-market companies with 100+ users.

Best for

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

## User reviews

Pros & cons

KH

Krista H.

Director of Operations

> "Given the fact that it is integrated into Outlook, something everyone already knows how to use, it has the..."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514350)

EB

Emily B.

Sales Associate

> "It can be a bit clunky and you cannot track/time stamp the initial notes when creating the contact without exiting..."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4492174)

HL

Haba L.

Content Manager

> "The integration with Outlook make Prophet CRM a useful tool in our business."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___6197113)

CG

Christine G.

Southeast Territory Sales Manager

> "There are delays in searching up opportunities ( example: when you delete a prior search term, the system has to then..."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4526850)

LC

Lorenzo C.

ICT Manager

> "The software gives the right lead management, which increases business sales."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___6223491)

PM

Peter M.

Client Services Manager

> "Often glitches and creates duplicate Company and Contact entries."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514176)

RW

Ryan W.

Associate Broker

> "The ability to track sales and possible new business throughout our company makes it easy to stay up to date with..."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4540086)

PV

Pete V.

Commercial Accounts Manager

> "Unable to search content of the documents attached to the contact records"

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4491015)

BF

Ben F.

case manager

> "I think it is very useful to our organization, but could also benefit from a few updates (loading/searching speed,..."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4526502)

BF

Brian F.

President

> "We have 12,000 cases active in the system and it takes a while to load."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4529553)

RH

Robert H.

Director of Business Development

> "Integration with Outlook 363 / very seamless interface with outlook. As a longtime MS 365 user not to have to..."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4518661)

EB

Emily B.

Sales Associate

> "You can't log time stamped notes from your phone"

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4492174)

EB

Emily B.

Sales Associate

> "So far it's a great follow up tool and it's great that the contacts merge directly to your phone with all logged notes"

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4492174)

SS

Steve S.

President

> "the app is not good, not useful at all does not mirror the desktop, I deleted it off my phone"

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4500668)

KB

Kyle B.

Vice President

> "I appreciated how nimble the product is and allowed for us to customize it for our specific usage."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4490632)

AE

Alana E.

Area Manager Western Canada

> "It's back-end system is finicky and errors out... can be unstable."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4490769)

MH

Michael H.

Sales Manager

> "Works well when updated, relatively intuitive, many updates, excellent CS and training."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4527365)

AW

Ann W.

Owner

> "Some line items could not be customized. "

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514113)

LC

Liesl C.

Sales Rep

> "I prefer to use the Prophet Mobile App - i personally feel that it is a lot more user friendly than the desktop."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514955)

NM

Nick M.

General Manager

> "I have not had the time to set up the advanced reporting capabilities."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4542501)

KC

Katie C.

Realtor

> "This product was very easy to use with my current programs"

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4950558)

KH

Krista H.

Director of Operations

> "Prophet tends to crash my Outlook on a regular basis."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514350)

IS

Isaac S.

Outside Sales

> "I like how your files are easy to find and keep sorted with the CRM. And the customer support is phenomenal!"

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4540041)

PM

Peter M.

Client Services Manager

> "Creating reports is not easy."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4514176)

TS

Thomas S.

Sales Manager

> "Much more effective user interface than other CRMs."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4490765)

SS

Steve S.

President

> "I have suggested ideas , was told they were good but they were never implemented."

[See full review](https://www.capterra.com/p/20743/Avidian/#Capterra___4500668)

[View Reviews](https://www.capterra.com/p/20743/Avidian/reviews/)

ET

Ellie T.

Learn Support Coordinator

> "The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

ET

Ellie T.

Learn Support Coordinator

> "The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

SC

SooHoon C.

Co-Founder

> "The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

VR

Verified Reviewer

Operations Manager

> "It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

AS

Ade S.

Client rep

> "Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6854578)

VR

Verified Reviewer

Operations Manager

> "The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

SC

SooHoon C.

Co-Founder

> "The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

HS

Harry S.

Head of CSM

> "It works well and looks great, but the pricing and support let it down."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570)

ET

Ellie T.

Learn Support Coordinator

> "The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

SC

SooHoon C.

Co-Founder

> "Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

Bo K.

Customer Service Ambassador

> "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429)

YY

Yhan Y.

Assistant Manager

> "Kinda sucks 'cause I was hoping to not have to set every single thing by hand."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893)

Aaron N.

Strategy Analyst

> "Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344)

GC

Gina C.

COO

> "It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter who..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6181214)

JR

Jayanth R.

Project Manager

> "We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4964422)

AR

Ashli R.

Operations Director

> "Horrible customer service, no compromises or attempts to resolve solutions to help small businesses."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023)

TK

Ted K.

Support Specialist

> "This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665)

DL

Deborah L.

Marketing Director

> "It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506)

VR

Verified Reviewer

Operations Manager

> "During their open hours, support is very polite and tries very hard to help."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

HS

Harry S.

Head of CSM

> "Very expensive for what it offers."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570)

SC

SooHoon C.

Co-Founder

> "As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

Bo K.

Customer Service Ambassador

> "The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429)

Becky F.

Software Developer

> "The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6035736)

AM

Alfiya M.

Software Engineer

> "After sales, customer support is not very extensive."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072)

YY

Yhan Y.

Assistant Manager

> "Pipeline view's real nice, makes it way easier to follow what's going on."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893)

Duncan C.

Content Strategist

> "I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965255)

Rebacca F.

Sr Director Sales Effectiveness and Enablement

> "I really like the way it keeps the sales sequences and automates them."

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___6472903)

AR

Ashli R.

Operations Director

> "No refunds and terrible customer service."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023)

AM

Alfiya M.

Software Engineer

> "Since the company I was working with was very much into building customer relationships, this product proved beneficial."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072)

DL

Deborah L.

Marketing Director

> "Freshworks' support team does not have any clue what they are talking about."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506)

Rachel M.

System Engineer

> "Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667)

KA

Karol A.

Junior Sales Support Specialist

> "I hate that when you have custom sales activity you can only have one field set for all of these."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425)

PR

Pauline R.

SDR

> "I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and quite..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6147703)

VR

Verified Reviewer

Client Lead

> "A bit expensive"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6243034)

TV

Tanmayu V.

Business Development Manager

> "Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231)

MB

Matthew B.

Manager for Business Development

> "Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986720)

VR

Verified Reviewer

Marketing Manager

> "The level of customizations freshsales offer is one of its best feateure, we wanted a software to automate our entire sales pipleine, from..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3936027)

AB

Adam B.

Business Development Manager

> "Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having intelligent..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572)

MC

Marah C.

Marketing and Social Media

> "It is also good for the organizational capabilities that Freshsales provides, as we can create a file for each customer and we can save..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4459285)

AR

Annisa R.

Sales Development Representative

> "sometimes there are bugs in filtering contacts"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965388)

RW

Ruzan W.

It

> "Freshsales offers several features that stand out positively:"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6517909)

RH

Raunaque H.

Business Development Alliance

> "Sometimes, customer support takes a lot of time to solve the queries."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4979956)

LMM

Luis Miguel M.

CCO

> "Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a professional..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4884546)

VR

Verified Reviewer

Snr. Marketing Support Executive

> "Support engineers can take months if not a few years to fix the issue."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4973933)

Almodyr B.

Data Analyst

> "What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4616595)

Yogesh M.

IT Manager

> "Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966772)

Rachel M.

System Engineer

> "Managing your leads, prospects, deals, wins/losses, and clients is a breeze."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667)

JK

Jillian K.

Marketing and Sales Associate

> "It's difficult to find out how to schedule an email to a list of people, the tags are useful but it takes time to learn how to use them properly."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3929849)

VR

Vincent R.

Marketing manager

> "Overall functionalities that allows you to do a lot of sales and marketing actions"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4761457)

Tyson N.

Enterprise Account Executive

> "Also, in the prospecting stages, it simply doesn't do well enough in tracking (which may again be an issue of integration, but is problematic)."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3504047)

SC

SooHoon C.

Co-Founder

> "Despite the challenges with reporting, my overall experience with Freshsales has been positive."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

VR

Verified Reviewer

Sr.LDR

> "Sometimes the dashboard glitches and the lead does not get created automatically from drift chat."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3456800)

TK

Ted K.

Support Specialist

> "Freshsales is helping our business grow and spread our product to new lucky customers"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665)

VR

Verified Reviewer

Director

> "I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another hopefully..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392)

KA

Karol A.

Junior Sales Support Specialist

> "I like the fact, that if offers you some basic features of customization"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425)

LF

Laura F.

Administrator

> "There was nothing in particular that I could complain about. If anything I think after an update, the reporting was less user friendly for me..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966949)

LH

Leslie H.

Marketing Director

> "Freshworks has made it much easier for our company to collect and track our leads with automated processes that save us time."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3820055)

VR

Verified Reviewer

Founder

> "Vast and complex options that are not suitable for non-technical and small-size startups."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3546366)

Aaron N.

Strategy Analyst

> "It has a great feature list."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344)

TV

Tanmayu V.

Business Development Manager

> "The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231)

AC

Alvaro C.

CEO

> "We have all our operations integrated in Freshworks ecosystems."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986344)

GC

George C.

Business Development

> "Sometimes it can be a little bit clunky and things like workflows do not work that effectively."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3904538)

VR

Verified Reviewer

Founder

> "All other software of Freshworks integrates seamlessly, and all the data will come on a single unified dashboard."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3546366)

VR

Verified Reviewer

Director

> "The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392)

Susang R.

Product Marketer

> "If you need a good solution for your marketing teams to organize customer information better and achieve better efficiency, Freshsales is a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3634705)

Sri Lakshmi Swetha V.

Customer Advisor

> "It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865939)

VR

Verified Reviewer

CEO

> "My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6191309)

VR

Verified Reviewer

VP, Sales

> "This report keeps pulling tasks that have actually been deleted from the system. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3521350)

Andrei P.

Data Scientist

> "Freshsales is the best CRM software for beginners, it has not so many features but it helps when figuring out what CRM software is."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3685720)

BB

Bryan B.

Business Counselor

> "The sales process was hard because we started with an inside sales rep because we are a small group."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4320798)

MD

Melvin D.

Business Development Specialist

> "Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865425)

AB

Adam B.

Business Development Manager

> "Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572)

AC

Adrianne C.

tele marketing/sales

> "Getting leads and sales and this system is working for us and also not losing people in the follow-up which did happen in our last set up. And..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3968875)

MN

Mahesh N.

CEO

> "Calling application (exotel) integration didnt work."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4445264)

SS

Sruti S.

AVP Customer Success

> "Custom fields, pipeline customizations are some of the best features that make the product convenient to use."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212)

SK

Senthil K.

Manager

> "Pro version is bit costlier per user, pricing has to be reduced"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3874069)

NV

Nikhil V.

Business Development Manager

> "Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4476240)

SS

Sruti S.

AVP Customer Success

> "We are into IT consulting services, some B2B features seem irrelevant or inadequate."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212)

JL

Julio L.

SDR

> "I really like the fact that this CRM allows me and my company to keep track of the prospects we are working with, we can keep track of the last..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2994749)

ML

Manuel L.

Realtor

> "The one thing I do not like about Freshworks CRM is that for the $29 plan you only get 1000 contacts, other CRM providers offer more contacts..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2846471)

[View Reviews](https://www.capterra.com/p/155563/Freshsales/reviews/)

## User interface

No images or videos  
provided by vendor

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)

4.50 (621)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Avid CRM

15/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/20743/Avidian/#features)

Freshsales

Top features

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/155563/Freshsales/#features)

### Recognition

No recognitions have been awarded to Avid CRM

No recognitions have been awarded to Freshsales

### Deployment & support

Avid CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Freshsales

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Avid CRM

-   By Avidian Technologies
-   Located in United States
-   Founded in 2002

Freshsales

-   By Freshworks
-   Located in United States
-   Founded in 2011

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