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We serve any customer that has a need to track preventive and repair maintenance on their fleet of vehicles & equipment.
Manufacturing, Industrial, Facility Managers, Government, Schools, Hospitality, Operational Teams, Fleet Managers, Restaurants, Warehouses, Churches, Retail, Safety/EHS leaders. SMB to Enterprise.
Their experience and dedication to customer service is superior in all aspects of business. They are personally committed and dedicated to every client they serve.
The ability to do some inventory work is limited, however our company charges products out and reorders differently than most customers.
The absolute BEST in customer Service my person is Annie and she is amazing very very good. Polite and fast and always right on.
That pics and text docs can't be saved in both the accident screen and the vehicle info screens. The attachments should reside in the database, not just the short cut.
Overall, we are very pleased with the benefits of the software and the experience with the Fleet Maintenance sales and customer service/technical support teams have been excellent.
I think the area that is hard to adapt to is the vehicle scheduled maintenance. I'm probably not setting my scheduled maintenance parameters correctly.
Overall the experience from estimate, trial period, purchase, and back-end support has been a pleasure (seems like a great company).
No options for Void or Credit options for Po's. Not being able to have a long PO automatically entered in to a WO.
I really like everything about it, the way it builds on itself. The procedure library has been a great help.
When a repair request is rejected, the basic user who submitted the request, is unable to see the reason why the ticket was refused.
We have used this product for over a year and it is wonderful. I have 4 maintenance guys that i keep track of and this is by far the best app that i have used.
I just have had trouble getting buy in from all facilities. I will keep at them to use for requesting service.
Overall I am completely satisfied this this platform, and could recommend it to others whom work in my industry. The customer support is great.
I don't like the fact that exporting work lists to PDF's is restricted on the Small Business account but I understand the pricing model or else everybody would be using that account.
The customer service is amazing and ready to spring into action to help out. They are very helpful and act like they care.
There is no email system to communicate with client and vendors, it's all done through the App.
Pete W.: My name is Pete. I am the director of Process Engineering and Safety. I work for Fitz-Thors, and I would rank MaintainX with a five. At this company, they were not using a CMMS or a EAM, an enterprise access management software. They were using, we got something down. So there was really no management of any of the assets here at this location, or a work order system or a preventative maintenance type of system. They were doing some things, but it was more almost totally reactive instead of preventative. I came from another company where I implemented a asset management CMMS into the system, and it made a world of difference. When I came here, I was responsible for putting in processes for their manufacturing side to make sure everything was smooth, and I quickly realized that they didn't have one. So we got the permission to go forward. So I went through and got a number, almost a dozen software companies, and I went through each one of them. I had a check-off list of things that I wanted it to do. And when I got down to at least five, I started scheduling demos with a team here at Fitz-Thors, and we narrowed it down and we chose MaintainX as our solution. Getting MaintainX implemented was a lot easier than I had originally thought and the team had thought. We received templates to put in our information. It took a while, but we had a couple of college students that entered the data into a spreadsheet, and then MaintainX takes your spreadsheet and puts it into the database and gets it all set up. It's all your assets, all your users, and a number of other things that MaintainX does for you. And along the way, we received training on how to do that post the implementation. I recommend MaintainX because of the ease of use. It was very easy and straightforward. A lot of software implementations can be lengthy and require a lot of work, but MaintainX was not. The implementation team got all our data in there; the data was sound. The training that we received was good, but there's additional training that you can do and look online to receive. But we implemented it and immediately started using and immediately saw a major difference in impact.
Fleet Maintenance Pro
Top FeaturesMaintainX
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