Capterra Logo
Helping businesses choose better software since 1999

800.com vs Mango Voice: Which is a better fit?

Updated on February 9th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,369 reviews from Business Phone Systems users.
% Fit
High performer
Feature ratings
Call Routing
4.6
Mobile Access
4.9
Call Transfer
4.7
Call Recording
4.5
Call Center Management
4.6
% Fit
Not enough reviews
Feature ratings
Call Routing
4.2
Mobile Access
3.0
Call Transfer
4.0
Call Recording
4.4
Call Center Management
--
User satisfaction
4.7
User reviews208
Ease of use
4.6
Functionality
4.5
Value for money
4.5
Customer support
4.6
3.6
User reviews104
Ease of use
4.1
Functionality
4.0
Value for money
3.9
Customer support
3.7
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Not provided by vendor

Dentist offices, chiropractic offices, hospitality, law offices, financial agencies as well as integrations for PMS or PES companies.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-d825d0a9-ed97-4db8-6111-08d92c6be272
Ashley M. W
Founder and CEO
5.0

Ashley: Hi. I'm Ashley. I'm a founder and CEO, and I'm reviewing 800.com. I give it a five, and for more reviews like this click below. Before 1800.com, I really was just answering the phones myself and also just trying to balance navigating which department or which person was supposed to get the call. With 1800.com it made it so much easier because it just allowed it to be where we had a greeting and personal greeting. We had different departments that people can navigate and click, and so it just made it such a better process that was more streamlined and more sufficient, and more professional. I chose 1800.com because it was so convenient as a business to be able to navigate creating your number and as well as having it already set up for you to be able to see... Go into the backend and see who've called you, voicemails that you're receiving to set up your greeting, to set up different external numbers for department, or to have it arranged where the number could go to a certain person in the department. It just made it so much easier. My favorite thing about 1800.com, especially is the customer service. It's so easy always to get in touch with someone regarding a question that I have or something related to our account, and they're really helpful. They also give so much information regarding the topic area when you're in the call. So I just really appreciated how personable they are, how easy it is to navigate, and how intuitive it is to navigate their system. Whenever you need a number, you're always conveniently guided towards getting that number. So I just highly recommend them. It was so easy to get started with 1800.com. I literally just called them. I told them the number that I wanted and they searched within their system to see it was available. Because the number, the exact number was not available, they helped me with navigating, finding another solution to it that matched something similar to what I was looking for. Then from that point on, it was just getting set up into our account, getting our greetings situated, getting the external numbers situated, and it was just so easy to do and really easy to navigate. So it just made it so much more convenient for me, less stressful for me, and I just love working with them, and now it's been over a number of years that we have. For anyone who's considering getting 1800.com, I do have a couple of recommendations for you. Be open-minded just in case your number's not available, but also be understanding that the person who you're speaking with from them will definitely be accommodating towards you and helpful for you with finding that number. I also want to say, have it in place as to what departments that you want to arrange for your business, so that they can help you with figuring out how to place those numbers, those external numbers, how to set up that greeting. Also, going towards the greeting, make sure to have a greeting set up in place which you can easily do, and even a hire someone externally to do for you to be able to get done. So I just think, make sure you understand what it is you're looking forward to get out of the number and knowing that, whatever that is, someone on the other side at 1800.com can definitely help you with navigating that.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
208208 video thumbnail}
1 Video
No videos provided by vendor
No screenshots provided by vendor
249548
1 screenshot

800.com

20/50
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Call Logging
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Customizable Reports
  • Employee Directory
  • Fax Management
  • Interaction Tracking
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • PBX
  • Predictive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • SMS Messaging
  • Third-Party Integrations
  • Video Conferencing
  • Alerts/Notifications
  • API
  • Callback Scheduling
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Customizable Caller ID
  • IVR
  • Mobile Access
  • Real-Time Reporting
  • Reporting & Statistics
See All features
Hide Business Phone Systems Software Features -

Mango Voice

Top Features
30/50
Show Business Phone Systems Software Features +
800.com
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Mango Voice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
800.com
  • By 800.com
  • Located in United States
Mango Voice
  • By Mango Voice
  • Located in United States
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: