# Compare Zoom Phone vs Google Voice 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoom Phone and Google Voice based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/208535-210592/Zoom-Phone-vs-Voice --- # Zoom Phone vs Google Voice Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoom PhoneGoogle Voice2/4 selected [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) [Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (716)](https://www.capterra.com/p/210592/Voice/reviews/) [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting Price $10.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [243 reviews](#user-reviews) Positive 226 Neutral 11 Negative 6 [## Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (716)](https://www.capterra.com/p/210592/Voice/reviews/) Starting Price $10.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [716 reviews](#user-reviews) Positive 660 Neutral 44 Negative 12 ## Summary * * * Key features rated by users Features selected based on 2,902 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Mobile Access 4.6 Online Voice Transmission 4.3 Video Conferencing 4.7 API 4.0 Call Routing 4.2 \--%Fit Missing features Feature ratings Mobile Access NA Online Voice Transmission 4.6 Video Conferencing NA API NA Call Routing NA User satisfaction User satisfaction 4.5 User reviews[243](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.2 User satisfaction 4.5 User reviews[716](https://www.capterra.com/p/210592/Voice/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.6 Customer support 4.2 Price starts from Price starts from $10Per User, Per Month - Free version - Free trial Price starts from $10Per User, Per Month - Free version - Free trial Best for Best for Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises. Best for Not provided by vendor ## User reviews Pros & cons Victoria H. HR Director > "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948) BM Brendon M. Director of Operations > "the inability to change settings using the app, you have to go to the online web version to make changes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832) CB Cynthia B. Client Care Representative > "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) VR Verified Reviewer MBBS > "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) Gouthami K. Marketing Executive > "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995) Kristl K. Sr Customer Service Rep > "Occasionally, experience dropped calls and poor audio quality." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) Kristl K. Sr Customer Service Rep > "Intuitive interface that blends seamlessly with existing Zoom video conferencing." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) JH James H. Managing Director > "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487) PA PRITHVI A. Singing classes > "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) CB Cynthia B. Client Care Representative > "There’s no way of checking the full call details when it’s ringing or copying the number before answering the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) VR Verified Reviewer MBBS > "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) SM Sara M. photographer > "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) Jesse Z. Software Engineer > "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123) EJ Emma J. Director of Operations > "I always worry that it'll turn off mid-meeting due to getting overheated." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651) SR Sam R. IT Manager > "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) Ravi Teja K. Data Science Intern > "What I liked the least about Zoom Phone is it's occasional call quality issues." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779) Nishant T. Sr. Analyst > "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) PY Peipei Y. Dentist > "Sometimes connection isn’t good even with wifi." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650) WJ Whitney J. HR Assistant > "That's very nice for catching phone numbers and things of that nature." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) KM Karthick M. Team Lead > "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108) SR Sam R. IT Manager > "Zoom phone has been a great addition to our company to increase communications with both outside and inside..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) EAP Er Avinash P. Senior Technical Support Engineer > "Little changes cause disruptions." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) Lena W. Owner > "Ease of use for multitasking and the ability to use other features as well." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684) CL Carter L. Cost reduction consultant > "I have absolutely no complaints but they force me to write in this box 🤍" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) Nishant T. Sr. Analyst > "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) AB Amar B. Customer Support > "Some times there is a network issue." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) DH Dale H. Online Consultant > "It takes voice and video and integrates well into the Zoom family." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) EL Evelyn L. Operations Manager > "Their support service needs to be better." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069) AM Ascah M. Content Writer > "I find this platform to be effective for secure communications with my clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741) VR Verified Reviewer Executive Director > "The connection seems to be the worst." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) WJ Whitney J. HR Assistant > "It's great for a business to use with it's employees." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) SY Sydney Y. Programs Manager > "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906) DH Dale H. Online Consultant > "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) Noxolo R. Tutor > "I am also not very fond of the fact that one needs to have a constant internet connection." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) EAP Er Avinash P. Senior Technical Support Engineer > "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) SB Stacey B. HR Coordinator > "It is very hard to hear people whether you use earphones or have it outloud." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056) Nishant T. Sr. Analyst > "Low cost platform compared to peers, makes it good choice for small enterprises" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) VR Verified Reviewer Software engineering student > "I don't like how there are too many steps to log in." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161) VR Verified Reviewer Executive Director > "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) JL Jen L. Customer Engagement and Success Manager > "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681) CT Christina T. Creative designer > "I love that you can video chat with family, friends or businesses." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921) TD Thien D. Graduate Research Assistant > "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670) DP Dana P. Admin > "Easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516) VR Verified Reviewer Recruiting Enablement Specialist > "The UI is odd." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723) JS Josh S. IT Coordinator > "Love having an app on my cell phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127) NL Ntebaleng L. Animal Scientist > "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270) KF Kennedy F. Speech Language Pathologist > "It was easy to access and navigate with somebody who was less familiar with the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) Diksha D. Bim Engineer > "Only one problem I have using this zoom phone is that it does not have any customer support service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568) PA PRITHVI A. Singing classes > "Just need an internet connection and easy to use ." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) AR Alphin R. Senior Recruiter > "we are not able to do chat and voice call simultaneously." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494) JC Jess C. Accounts Receivable Manager > "It is convenient for not having to use your personal phone for business." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460) EC Eliel C. Office Manager > "Especially switching out of another company such as Ring Central that are huge but with poor customer service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873) EM Emily M. Speech and Language Therapist > "Additionally, I like how you can download the app, meaning I can have easy access to zoom on my phone and when I..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4974784) Andrew K. Chief Operating Officer > "While the services is available at a great price, the overall customer support is extremely poor. Once we..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037) CL Carter L. Cost reduction consultant > "My corporate head office just onboarded ZOOM Phones and I could NOT be happier." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) RS Randall S. Systems Administator > "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147) CB Claude B. Technician > "We are in a technological age and everyone is hustling and bustling." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182) JG Justin G. Senior Implementation Consultant > "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406) MG Maria G. Teacher assistant > "It was an easy safe way to keep up with what was going on in the company" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6296513) AG Ashmita G. Student > "The hundred member limit is an issue. " [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661) KF Kennedy F. Speech Language Pathologist > "Great experience with minimal difficulties while using the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) VR Verified Reviewer GAM > "Internally that is just a mess and not time efficient at all." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) HM Harshal M. Technical Project Manager > "simple to use while driving mainly, allows simple call switch" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377) BO Babatunde O. Snr. Business Systems Analyst > "However, it is difficult to use the application especially the mobile app when the network strength is weak." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2852750) SM Sara M. photographer > "They improve the application quickly too." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) Juan Carlos O. Support Expert > "Expensive, if you use it on your phone using mobile data, you'll run out of it." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2920079) VR Verified Reviewer Videographer > "Not only does Zoom Phone work as a way to conduct video conferences, but it also works as a normal phone, can..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3677638) Hafizah S. Assistant Manager Business Development > "I had to cancel the session and join in it again using the VOIP option." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3022673) DH Dale H. Online Consultant > "It's very easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) VR Verified Reviewer IT Manager > "The management is a bit disjointed from their Zoom Video product." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2836554) DB Devin B. AP Manager > "Zoom is great to use to keep in touch with co-workers." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6439724) SL Sheryl L. job developer > "I know there are limitations and it doesn't allow you to see everyone on the call." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2977050) AB Amar B. Customer Support > "It's simple to use, and you may learn how to use it without any specific instruction or classes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) PO Pevel O. Freelance > "It has some problems with data sharing and intrusions." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2794880) Noxolo R. Tutor > "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) Michael F. Organizational Change Consultant > "I have not consistently been able to upload documents into the chat." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2945238) EC Eliel C. Office Manager > "Quality of the calls is great, verified numbers with proper caller ID so your calls are not rejected due to a..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873) VR Verified Reviewer GAM > "Screen sharing is a joke!" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) HH Heather H. Order Management III > "The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___5023702) MM Megan M. Executive Assistant > "I sometimes have issues with it syncing to my phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2981182) [View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) PD Presley D. Owner > "I love how I'm able to access voicemail messages via email on my laptop or I can read voicemail transcript in the app." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6567657) VR Verified Reviewer Owner > "There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7109139) Dhakadiya O. Manager > "Being manager of real estate agency Google Voice allows me to have a second phone number instead of using my own personal phone number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6693615) Wren W. Owner and Officient > "It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260) EK Elizabeth K. Professor > "I do like the idea that calls are automatically transcribed and sent to my Gmail, and the transcriptions seem good" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6335253) TA Tommy A. Adult Ministry Associate > "It can be hard to search people, so if they don't text you first and you don't save their name/number, it's going to be difficult to find the..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6822195) MZ Mohamed Z. Technicien réseau > "Moreover, Google Voice enables call screening, allowing you to decide whether to answer incoming calls based on the caller ID and message record." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796) TM Teighlor M. Administrative specialist > "It wasn't the best because at times, I needed to use this type of service, and wasn't able to due to not having a cell phone number to attach to..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6457035) JS John S. GM > "We have been able to add lines for new employees and we also love the ability to use it on our desktops for the employees that field calls in the..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100502) AL Aaron L. Videographer > "The only cons for Google Voice is the issue with the call \[sensitive content hidden\] and not being able to know if a phone call is coming to your..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6018151) SC Shirita C. Therapist and Owner > "Google voice has been very helpful and providing me a business telephone number that my clients can use to contact me." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6676179) LP Lexus P. Ceo > "Sometimes the connection is not the best and calls hang up" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214) RB Rita B. Teacher > "One of the things that I love about using Google Voice is that it allows you to protect yourself. If you don’t like giving your own personal..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4788351) RS Ryan S. Pastor of Digital Ministry > "The Google voice app on iOS can be a bit buggy at times." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6325449) EG Erica G. CEO > "However, being able to pick my own number was great and using the different features made communicating with my clients very easy!" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6634345) AH Ariz H. Academic Director > "There aren't any advanced features, so you can't set business hours or after hours so the system behaves differently under different conditions." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5090006) MZ Mohamed Z. Technicien réseau > "Google Voice solves the issue of having to use my cell phone to answer incoming calls and enables people to contact me directly. Although it works..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796) PL Paul L. chief operating officer > "The only challenge is with poor internet connections the application disturbs to translate words at faster speed hence it slows down with poor..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4842535) RT Ryan T. Head Of Integrated Search And Data Performance > "Transferring existing numbers was a breeze, we had zero issues setting up new lines, linking mobile phones to numbers and with a Google integrated..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559) RS Rebecca S. Myself > "Sometimes calls won't come through until after the caller hung up" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6586892) MZ Mohamed Z. Technicien réseau > "You can get free assistance with Google Voice for calls within the US Canada and Europe , and enjoy low rates for international calls." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796) ZM Zofia M. Customer Service and Sales Support Associate > "What I like least about Google Voice is that its call quality can be inconsistent at times, which can make it difficult to have clear..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225) CD Connor D. Operations Manager > "I think it’s been the best option for work calls, texts, etc on the market." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6311619) VR Verified Reviewer Supervisor customer service specialist > "How i had the same google voice numbers for years and now all the sudden its no longer connected to my account and when tryin to get a new number..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082) HL Holly L. BDC Manager > "I love being able to call customers without them knowing my real phone number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954) ZM Zofia M. Customer Service and Sales Support Associate > "Additionally, the app's user interface can be a bit confusing to navigate, especially when trying to set up certain features or customize settings." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225) SB Sara B. Functional Medicine Nutritionist > "I have been using Google Voice as my primary business line instead of a land line for over a year now and it's so nice to have a local phone..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5095774) AM Aries M. Sales Representative > "I don't like that it has limited access or integration with other apps not unless it's a Google product (i.e Google Calendar)." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4813924) RD Robert D. Sport Director > "I was able to speak with customers without having to use my personal phone number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6571702) RB Roxanne B. Dog Groomer / Pet Sitter Owner > "I understand that you send out an email notifying users, however your emails get lost in the spam and junk mail." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4763976) MZ Mohamed Z. Technicien réseau > "Another useful feature is the voice message record that can transcribe your messages into text for easy management." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796) RT Ryan T. Head Of Integrated Search And Data Performance > "It was disappointing to discover that our selected solution wouldn't allow for texting - a key feature in 2023." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559) DF Deborah F. Owner and Photographer > "I love being able to set my business hours, and Google Voice will automatically silence any calls or messages I receive outside of those hours" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6030058) AE ALan E. Partnership manager > "using the application needs every time internet connections and this makes it expensive and sometimes its to slow to translate" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4910283) Wren W. Owner and Officient > "Love that its free." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260) LM Lionel M. CEO > "from my little experience with this software, I've often found that it wasn't possible for me to make calls in certain countries" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4996760) MJ Melody J. Salon Owner & Educator > "A few of my team members have access to it on their devices and we are able to communicate from home or away from the salons!" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4801306) KB Kevin B. owner > "No toll-free numbers is my biggest dislike for google voice, this feature would make a nice improvement." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4779165) LP Lexus P. Ceo > "It's pretty easy to set uo and has a simple interface" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214) KC Khalid C. freelancer > "Limited integration with other apps: While Google Voice can be used for calling and texting, it may not integrate seamlessly with other apps or..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633835) MZ Mohamed Z. Technicien réseau > "Also, you can port your current phone number to Google Voice, avoiding the need to give out a new number to your contacts." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796) RT Ryan T. Head Of Integrated Search And Data Performance > "This means no access to authentication systems required for mobile and remote work." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559) CD Connor D. Operations Manager > "The text feature was phenomenal and made our job a lot easier." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6311619) KI Katie I. Ceo > "The intro ad for google voice, and having to hit the button to go through is confusing and inconvenient" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4749487) HL Holly L. BDC Manager > "Love that I can use this on my phone and a desktop." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954) CP Carlos P. QAE > "Sometimes I had quality issues in the calls. And lack of advanced features." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5012975) KL Kristen L. Instructional aide > "It has great privacy features and can help me prevent callers from seeing my actual cell phone number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4745499) Tiara H. Founder > "Some businesses and services do not support VoIP phone numbers." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6033380) SH Salvador H. Glazer > "I love the fact that I could use Google Voice as a spare number for business or any other interactions that I do not want to give my personal..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4750238) Anand B. Research Analyst > "We do not have auto-reply options, no free call recording" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4787407) AL A L. Teacher > "It’s also so easy to be able to use my phone to call rather than use a school landline ." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6326963) TM Troy M. closer > "Sometimes issues with voice mail clarity but not enough to not use the software" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6009142) LT Lucia T. Administrative assistant > "Being linked to other Google services such as Gmail, it is very useful and optimal for making work calls to different places." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4935535) DE Deepak E. Program Manager I > "Voice lags if used with less or minimum internet speed" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5038481) RS Ryan S. Owner > "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100421) MB Martin B. Accounting clerk > "That I can’t add new contacts using my phone app" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6163675) BO Baraza O. Manager > "The app help individuals to meet on line ,carry out conference just at a click on your mobile or cumputer" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5094801) LM Leah M. Artist reveiwer > "Drops calls if wifi is not any good at time" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5003149) TW Tyler W. Health Coach > "Love being able to use my own cell phone and provide me the privacy of not having clients have access to my personal number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6138010) AK Aryn K. Transaction Coordiation > "I tend to get randome calls from people trying to reach other people than me." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5035796) NS Niki S. Counselor > "I really like that I can call clients with a phone number different than my work extension as I am not always calling from work." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035859) ED Eugene D. Project Manager > "The features are lacking, especially the mobile application." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6102570) WT Winnie T. Manager > "Google voice integrates with Google meet to provide clear audio out put and input." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5009383) SS Skye S. CEO > "I couldn’t use it so now I’m paying $12.99 a month for OpenPhone which is okay but I’m not impressed." [See full review](https://www.capterra.com/p/210592/Voice/#GetApp___6002041) TD Teddy D. Director of Recruiting > "It properly identifies the identity of the caller which has made it easier to avoid scam calls during business hours" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4803721) Anggra A. IT Support > "The least like from this application is we have to use number phone USA or Canada phone" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4807528) AJ Abhijeet J. Owner > "Smooth and organized interface without bugs." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6433056) SN Shilpa N. Pricing Analyst > "It requires good internet connecting so it troubles sometime." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4924487) RT Ryan T. Sales Engineer > "Google voice has been a great tool to allow for frequent updates to voicemail message, tracking of missed calls, and being able to read a..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4485308) HW Henry W. CEO > "If you don't update your public information on a regular basis, you leave yourself open to many spam callers asking for the very same thing: 'we..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4257012) JA Jessica A. Fashion Photographer > "I like the capability of being able to make calls through my main phone with another number and it is a multi use for the business even being able..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4481745) VC Virginia C. family therapist > "The app can be annoying at times, for example it is not easy to write a new text." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4971796) DE Destiny E. RFSW > "Offers free numbers, calls are free in the US, you can call internationally for an extra fee." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6225610) VR Verified Reviewer Psychologist > "I wish I could choose the area code for my number, I was given an area code from another state and sometimes my clients think my call is spam and..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4299416) Wes P. Principal Software Engineer > "It will automatically transcribe any message that is left, and you can run Google Voice on multiple smartphones which are all paired to the same..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4302086) VR Verified Reviewer Supervisor customer service specialist > "Also get a lot of spam texts and calls." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, Google Voice is a valuable and practical VoIP administration that offers numerous helpful highlights for individual and expert..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799) RM Rosalina M. Executive Assistant/ Freelancer > "Joining issues: Google Voice may not coordinate well with other specialized instruments or stages, which can be an issue for clients who depend on..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799) KI Kalume I. Senior IT technician > "I use Google voice to reach customers to explain to them the services offered at my business." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5001283) TH Tisha H. vice president > "Can't get all message in reading form all the time" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035439) [View Reviews](https://www.capterra.com/p/210592/Voice/reviews/) ## User interface 4.52 (243) [Google Voice](https://www.capterra.com/p/210592/Voice/) 4.54 (716) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Zoom Phone Top features 25/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features) Google Voice 8/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/210592/Voice/#features) ### Recognition No recognitions have been awarded to Zoom Phone No recognitions have been awarded to Google Voice ### Deployment & support Zoom Phone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Google Voice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoom Phone - By Zoom Video Communications - Located in United States - Founded in 2011 Google Voice - By Google - Located in United States - Founded in ## 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