---
title: "Compare Zoom Phone vs Webex Suite 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Zoom Phone and Webex Suite based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/208535-237272/Zoom-Phone-vs-Webex"
page_type: "comparison"
language: "en"
---

# Zoom Phone vs Webex Suite Features and Cost Comparison

Last updated September 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoom PhoneWebex Suite2/4 selected

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/)

[## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [246 reviews](#user-reviews)

Positive

229

Neutral

11

Negative

6

[## Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [7,413 reviews](#user-reviews)

Positive

6,600

Neutral

680

Negative

133

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of reviewers  
rated it above 4 stars

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of reviewers  
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## Summary

* * *

Key features rated by users

Features selected based on 4,826 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Missing features

Feature ratings

Call Center Management

4.0

Dashboard

NA

Call Recording

4.3

Call Logging

4.3

Activity Tracking

NA

62%Fit

Missing features

Feature ratings

Call Center Management

4.6

Dashboard

NA

Call Recording

4.5

Call Logging

NA

Activity Tracking

4.0

User satisfaction

User satisfaction

4.5

User reviews[246](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.2

User satisfaction

4.4

User reviews[7,413](https://www.capterra.com/p/237272/Webex/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.2

Customer support

4.2

Price starts from

Price starts from

$10Per User, Per Month

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

Best for

Small, midsize, and large enterprises across financial services, healthcare, education, government, manufacturing, legal, telecommunications, energy, staffing, and sports and entertainment industries.

## User reviews

Pros & cons

CB

Cynthia B.

Client Care Representative

> "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523)

BM

Brendon M.

Director of Operations

> "the inability to change settings using the app, you have to go to the online web version to make changes."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832)

Gouthami K.

Marketing Executive

> "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995)

JH

James H.

Managing Director

> "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487)

SC

Sebastian C.

Information Technology Intern

> "Meetings, call recording, and call quality were all good."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317)

CB

Cynthia B.

Client Care Representative

> "There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to be..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523)

Victoria H.

HR Director

> "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948)

VR

Verified Reviewer

MBBS

> "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212)

SC

Sebastian C.

Information Technology Intern

> "Good application for doing calls with other clients."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317)

Kristl K.

Sr Customer Service Rep

> "Occasionally, experience dropped calls and poor audio quality."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174)

Kristl K.

Sr Customer Service Rep

> "Intuitive interface that blends seamlessly with existing Zoom video conferencing."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174)

Ravi Teja K.

Data Science Intern

> "What I liked the least about Zoom Phone is it's occasional call quality issues."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779)

PA

PRITHVI A.

Singing classes

> "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online exams in..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706)

EJ

Emma J.

Director of Operations

> "I always worry that it'll turn off mid-meeting due to getting overheated."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651)

VR

Verified Reviewer

MBBS

> "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212)

EAP

Er Avinash P.

Senior Technical Support Engineer

> "Little changes cause disruptions."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597)

AT

Andrena T.

Administration

> "It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7120753)

SM

Sara M.

photographer

> "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to enter...."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900)

VR

Verified Reviewer

Analyst

> "Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7208919)

AB

Amar B.

Customer Support

> "Some times there is a network issue."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154)

Jesse Z.

Software Engineer

> "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or aren't..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123)

EL

Evelyn L.

Operations Manager

> "Their support service needs to be better."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069)

SR

Sam R.

IT Manager

> "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229)

VR

Verified Reviewer

Executive Director

> "The connection seems to be the worst."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586)

Nishant T.

Sr. Analyst

> "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

PY

Peipei Y.

Dentist

> "Sometimes connection isn’t good even with wifi."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650)

WJ

Whitney J.

HR Assistant

> "That's very nice for catching phone numbers and things of that nature."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735)

Noxolo R.

Tutor

> "I am also not very fond of the fact that one needs to have a constant internet connection."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436)

SR

Sam R.

IT Manager

> "Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229)

KM

Karthick M.

Team Lead

> "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed number"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108)

EAP

Er Avinash P.

Senior Technical Support Engineer

> "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597)

CL

Carter L.

Cost reduction consultant

> "I have absolutely no complaints but they force me to write in this box 🤍"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396)

SC

Sebastian C.

Information Technology Intern

> "Good level of call security."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317)

TD

Thien D.

Graduate Research Assistant

> "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or people..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670)

Lena W.

Owner

> "Ease of use for multitasking and the ability to use other features as well."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684)

SY

Sydney Y.

Programs Manager

> "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906)

Nishant T.

Sr. Analyst

> "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

AR

Alphin R.

Senior Recruiter

> "we are not able to do chat and voice call simultaneously."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494)

VR

Verified Reviewer

Executive Director

> "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586)

RS

Randall S.

Systems Administator

> "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask for a..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147)

DH

Dale H.

Online Consultant

> "It takes voice and video and integrates well into the Zoom family."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

SB

Stacey B.

HR Coordinator

> "It is very hard to hear people whether you use earphones or have it outloud."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056)

AM

Ascah M.

Content Writer

> "I find this platform to be effective for secure communications with my clients."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741)

VR

Verified Reviewer

Software engineering student

> "I don't like how there are too many steps to log in."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161)

CT

Christina T.

Creative designer

> "I love that you can video chat with family, friends or businesses."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921)

AG

Ashmita G.

Student

> "The hundred member limit is an issue. "

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661)

WJ

Whitney J.

HR Assistant

> "It's great for a business to use with it's employees."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735)

JL

Jen L.

Customer Engagement and Success Manager

> "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be an..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681)

DH

Dale H.

Online Consultant

> "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the startup..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

VR

Verified Reviewer

GAM

> "Internally that is just a mess and not time efficient at all."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054)

JC

Jess C.

Accounts Receivable Manager

> "It is convenient for not having to use your personal phone for business."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460)

VR

Verified Reviewer

Recruiting Enablement Specialist

> "The UI is odd."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723)

Nishant T.

Sr. Analyst

> "Low cost platform compared to peers, makes it good choice for small enterprises"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

NL

Ntebaleng L.

Animal Scientist

> "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270)

CB

Claude B.

Technician

> "We are in a technological age and everyone is hustling and bustling."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182)

Diksha D.

Bim Engineer

> "Only one problem I have using this zoom phone is that it does not have any customer support service."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568)

HM

Harshal M.

Technical Project Manager

> "simple to use while driving mainly, allows simple call switch"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377)

EC

Eliel C.

Office Manager

> "Especially switching out of another company such as Ring Central that are huge but with poor customer service."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873)

DP

Dana P.

Admin

> "Easy to use."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516)

VR

Verified Reviewer

GAM

> "Screen sharing is a joke!"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054)

JS

Josh S.

IT Coordinator

> "Love having an app on my cell phone."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127)

Andrew K.

Chief Operating Officer

> "While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037)

AB

Amar B.

Customer Support

> "It's simple to use, and you may learn how to use it without any specific instruction or classes."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154)

JG

Justin G.

Senior Implementation Consultant

> "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to do-not-disturb"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406)

Noxolo R.

Tutor

> "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436)

KK

Kevin K.

President

> "We need to reduce our spend and they won't let us out of our contract until September. If I can't cut some expenses in..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2661718)

KF

Kennedy F.

Speech Language Pathologist

> "It was easy to access and navigate with somebody who was less familiar with the software."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962)

VR

Verified Reviewer

Assistant Manager (Pool)

> "This software can be tough to see others when you are presenting. When you are the presenter, you may not be able to see..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2444804)

PA

PRITHVI A.

Singing classes

> "Just need an internet connection and easy to use ."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706)

DB

Daniel B.

Lead Whatever/Whenever

> "It is sometimes confusing to accept a call with your mobile app while you are connected on your computer. Besides that, I..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2421154)

RP

Rachel P.

Customer Service Rep

> "It's so convenient in that we can pick the time, and use the services for the duration of the call."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6001656)

ALL

Audrey Lustgarten L.

Principal Attorney

> "We next discovered that although we are on a paid business plan we have no possibility to access live support to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2707643)

VR

Verified Reviewer

Operations Manager

> "I've used almost all leading UCaaS vendors, and what i like about zoom is its ability to monitor a line without needing..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4544527)

AV

Ana V.

Scrum Master

> "Adding new silly features like filter and similar, not needed for business purposes and I would rather see them work on..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2685113)

KF

Kennedy F.

Speech Language Pathologist

> "Great experience with minimal difficulties while using the software."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962)

VR

Verified Reviewer

Accountant-general

> "For some unknown reason, the connection was interrupted several times during the call, possibly due to the poor quality of..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2602131)

JB

John B.

Security Ambassador

> "A great easy to use product"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6586121)

BO

Babatunde O.

Snr. Business Systems Analyst

> "However, it is difficult to use the application especially the mobile app when the network strength is weak."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2852750)

DH

Dale H.

Online Consultant

> "It's very easy to use."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

PJ

Patrick J.

VP

> "consumes a lot of battery power, this is a problem if you are remote in a location without power"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2727534)

KF

Kennedy F.

Speech Language Pathologist

> "It was easy to access and navigate with somebody who was less familiar with the software."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962)

JH

James H.

Managing Director

> "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487)

AI

Abdul I.

Economic Reporting Manager

> "Got this during the lockdown and the clean interface with ease of use makes this a worthy contender for video calls"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3380673)

CL

Carter L.

Cost reduction consultant

> "I have absolutely no complaints but they force me to write in this box 🤍"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396)

VR

Verified Reviewer

teacher

> "However, it is the most used platform in my district meaning that I use it daily, and it has been easy enough to adapt to."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2611409)

ALL

Audrey Lustgarten L.

Principal Attorney

> "Incredibly complex setup process with zero live support. "

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2707643)

VR

Verified Reviewer

IT Manager

> "The interface is intuitive and easy to use."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2836554)

KS

Kayla S.

Teacher

> "It is difficult to use without WiFi."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2514348)

CB

Cynthia B.

Client Care Representative

> "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523)

BM

Brendon M.

Director of Operations

> "the inability to change settings using the app, you have to go to the online web version to make changes."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832)

VR

Verified Reviewer

Analyst

> "Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7208919)

EL

Evelyn L.

Operations Manager

> "Their support service needs to be better."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069)

Nishant T.

Sr. Analyst

> "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

RS

Randall S.

Systems Administator

> "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask for a..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147)

DH

Dale H.

Online Consultant

> "It takes voice and video and integrates well into the Zoom family."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

Diksha D.

Bim Engineer

> "Only one problem I have using this zoom phone is that it does not have any customer support service."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568)

[View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

BT

Brian T.

Teacher

> "Next, not only does this app have traditional landline business phone capabilities, it also offers a texting feature so that you can..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7162026)

Richard B.

Managing Director

> "Often found it to be buggy - random crashes in the middle of a meeting - clearly not a good look when those meetings are with..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7187745)

BT

Brian T.

Teacher

> "The system is great to use for a simple 1:1 meeting, small/large group meeting, and of course for having classes synchronously..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7162026)

Arpit K.

Project Engineer

> "Also, it might be overwhelming for new users to settle in due to the various components of the suite."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7151096)

BT

Brian T.

Teacher

> "The best part is that since it is an IP phone, all calls are recorded and stored so that they can be reviewed for customer service..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7162026)

CG

Carly G.

Curriculum designer and trainer

> "I can’t say this is something that I like Lisa about WebEx, but that it wasn’t integrated into the other communication programs they..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7056918)

Arpit K.

Project Engineer

> "Overally for me, it is a highly reliable suite system that can handle massive deployment with excellence in data privacy, compliancy..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7151096)

Harshul S.

Sr Tech support specialist for Network Operations

> "The mobile version is ok but not as smooth as the desktop ."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7122622)

Maaz P.

Technical Support Engineer

> "It allows users to conduct high quality meetings from laptops, mobiles and browsers without complicated setup."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7132316)

JP

Jennifer P.

Sr. Auditor

> "It does not transcribe the audio, and at times, listening to the recording does not help; you will have to listen several times to..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6682692)

Steven M.

system technique

> "I think it's a well-structured collaboration tool where I can seamlessly develop my hybrid work in meetings, communication, and file..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7020443)

VR

Verified Reviewer

Software Developer

> "The windows desktop client - especially the window handling in meetings. If you have 2+ monitors it is sometimes just stupid and it..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6592252)

YM

Yasmin M.

Accounting Assistant

> "Webex Suite stood out to me for its strong video and audio quality, especially during longer meetings where stability really matters."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7132303)

YM

Yasmin M.

Accounting Assistant

> "Some features are not as easy to find, which can make the learning process slower."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7132303)

KS

Kimberly S.

Patient Service Representative

> "What I enjoy most about WebEx is the ability to communicate with those within my office to ensure the safety of the provider, if..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7062411)

JG

Jessica G.

Realtor

> "Sometimes hard to search and find past messages , when finding them and trying to click on them it doesn’t always take you to the..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6791494)

ANJ

Aja Nurse J.

Student

> "I used it at Concordia University during my Introduction to Statistics course, which was self‑learning, but Webex was the platform I..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150812)

TZA

Theint Zarchi A.

System Engineer

> "Webex can consume a lot of CPU and memory, which may slow down older devices."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6756788)

JR

Jennifer R.

Teacher

> "As a teacher, what tend to like most about using Webex is how it makes parent communication fast, organized, and all in one place."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150485)

CTAS

Cornelius Tian Andi S.

Owner

> "Sometimes the application can be a bit resource-heavy, especially on older devices, which can cause lag or delays."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6777216)

ANJ

Aja Nurse J.

Student

> "Even though my course was self‑learning, Webex made it simple to connect with my instructor or TA, share my screen, and ask questions."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150812)

VK

Valentin K.

Spring Intern

> "Poor voice-isolation (in my partner´s case), no MS Office integration, good voice transcription"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6514419)

JR

Jennifer R.

Teacher

> "Using Webex has made it much easier to stay connected through quick phone calls and text messages without needing to use personal..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150485)

EC

Eli C.

specialist

> "Their texting feature can be frustrating if you are not texting with an existing contact."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7003901)

Duncan C.

Digital Solutions Lead

> "I like that Webex Suite allows me to contact people outside of my organisation quickly, and also that Webex acts like my own phone..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6858460)

VR

Verified Reviewer

Software Developer

> "would like our company to switch to MS Teams, but because of the "vendor lock-in" of the VS-rooms it's not possible."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6592252)

VR

Verified Reviewer

Marketer and Designer

> "With my experience if you are looking tools for collaboration then, try webex suite with all the collaborating tools that I need in..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6687580)

DT

Daniel T.

IT Engineer

> "Functionality not as good as good as other market leaders and lacks the intergration of products like MS teams and zoom"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6744617)

ST

Sasha T.

Junior Digital Marketing Manager

> "Its virtual meeting technology enables high definition both video and audio with very little lag; the integrated webinar allows..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6587509)

VR

Verified Reviewer

CS Senior Analyst

> "I do not like that it can sometimes take a lot of bandwidth which causes my computer to run slower than normal"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6614974)

JP

Jennifer P.

Sr. Auditor

> "The other great feature is that you can call in on your cellphone if necessary. When you have listened partially to the recording and..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6682692)

DJ

Derek J.

Owner

> "There's no web based video calls, it all has to go through their program and can be a hassle."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6587660)

Aditya Kumar V.

Devops Engineer

> "The thing I enjoyed most about Webex Suite is that it amalgamates all the must-have collaboration tools under one umbrella, from..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6584180)

DP

Dylan P.

Lab Operations Associate

> "I encountered some video quality problems initially, but I'm not sure if this was due to my network connection or the program itself."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6536272)

SD

Suzanne D.

Partnership Performance manager

> "Stable platform that allows meeting, screen sharing communications."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7163491)

AG

Alvaro G.

Team Leader

> "Constant relogin into the tool makes it less reliable when urgent meetings take place."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6527835)

AH

Aaron H.

Sales and Inventory Analyst

> "Additionally, its breakout room capabilities allow smaller team discussions within larger meetings, which is ideal for training and..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6558382)

SG

Shauntel G.

Operations Coordinator

> "find it difficult to link external camera/mic when using it unlike some other products"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6808642)

AP

Ale P.

SWE

> "Webex Suite offers reliable video conferencing, seamless collaboration tools, and strong security features."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6503524)

LH

Luke H.

Financial Advisor

> "Menus take hunting round, setting up feels clunky."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7038639)

AH

Aaron H.

Sales and Inventory Analyst

> "Webex’s whiteboarding tools, real-time annotation, and screen sharing make it easy for teams to brainstorm and work together."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6558382)

UC

Urgan C.

Associate

> "user interface can feel outdated and navigating settings sometimes requires too many steps"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6515742)

NB

Nivesh B.

Network Engineer

> "Screen sharing, enhanced security features, intuitive UI & better video & audio features put the Webex Suite at the apex."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6644054)

AaM

Alfiya ashfaque M.

Software Engineer - QA

> "Sometimes I face lags while I use the web conferencing option."

[See full review](https://www.capterra.com/p/237272/Webex/#SoftwareAdvice___6680772)

Harshul S.

Sr Tech support specialist for Network Operations

> "It’s is reliable for meetings and the team communication, and it rarely crashes. Once you learn where is everything is, it’s is easy..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7122622)

OB

Oluwatobi B.

Graduate Teaching Assistant

> "On few occasions, I have also experienced some technical glitches."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7087494)

AT

Alejandra T.

BU Hybrid IT Regional Sales Manager

> "Easily interacts with many peripherals, allowing any call transfers to other devices, including interactive Monitors and cameras."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6806626)

SS

Sahil S.

Assessment Engineer

> "Sometimes, it becomes a bit cluttered when you have many people in the group chats."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6563959)

JR

Jennifer R.

Teacher

> "Communication feels more professional, organized, and efficient because everything is handled in one platform."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150485)

BD

Brenda D.

Service Program Manager

> "occasionally I have experienced audio issues either during a call or if I have previously been using another platform."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6648804)

VB

Viviana B.

Production supervisor Engineer

> "Our remote forest operations depend on video quality, so the software excels at giving you this with adaptive bandwidth management."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6574692)

JA

Julian A.

IT Specialist

> "It can be a bit high in cost to maintain especially if your workplace is small."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6772420)

Yatra P.

Omni Associate

> "Webex Suite is a good app which offers wide range of features. But the best thing about Webex Suite is definitely it's video and audio..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7092199)

HA

Hector A.

Technical Support Engineer II

> "Confusing tabs, seems to look like all the common tools are available but not of quick access"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6509538)

Harshul S.

Sr Tech support specialist for Network Operations

> "The chat and meeting notes are very much helpful too because everything stays in theone place."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7122622)

VC

Valentina C.

instructional designer

> "I occasionally had problems sharing content and experienced slowness in chatting"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6659527)

Yatra P.

Omni Associate

> "Webex Suite has everything that one search for like meetings, chat, and callings."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7092199)

MK

Mohamed K.

Csr

> "Has some lag and crashes, it takes a long time to get master it"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6774239)

Harshul S.

Sr Tech support specialist for Network Operations

> "It’s is good for team collaboration and feels stable compared to some other tools I used before."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7122622)

Milton A.

IT

> "With my service provider, signing up for the service can be complicated."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6834984)

CTAS

Cornelius Tian Andi S.

Owner

> "It has strong audio and video quality and helpful collaboration tools like screen sharing and messaging."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6777216)

GM

Greg M.

AV Technician

> "Sometimes upon system boot the program takes long to load"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6576775)

ANJ

Aja Nurse J.

Student

> "What I liked most about Webex Suite is how easy it was to join office hours and get help when I needed it."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150812)

CW

Colter W.

Developer

> "Difficult to remove/uninstall from end-user computers."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6592955)

DH

Denise H.

legal assistant

> "I like that Webex can be used at home, at work, on the phone and truly any electronic device."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7071454)

SS

Sahil S.

Assessment Engineer

> "You do not have option to view the group clearly"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6563959)

SY

Scott Y.

Content Creator

> "Audio and video quality were excellent, screen sharing worked like a charm, and we had the option to record the session, but we ended..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6551911)

VC

Vinayak C.

DGM

> "Some users are finding the platform's interface to be a bit cluttered or overwhelming, particularly those who are accustomed to Zoom..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6401713)

BT

Brian T.

Teacher

> "Therefore, I can still accomplish many tasks that I used to due to this feature. "

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7162026)

RG

Raghav G.

Customer Support Lead

> "Having a lot of features also means that the software is not beginner-friendly causing them to get confused with a host of other..."

[See full review](https://www.capterra.com/p/237272/Webex/#SoftwareAdvice___5027396)

KK

Khaled K.

System administrator

> "seamless integration of messaging, meetings, and calling, making collaboration smooth across different devices"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6721642)

IM

Ilario M.

ICT Infrastructure Manager

> "overall price, often issues on workplace client"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6659321)

BT

Brian T.

Teacher

> "The WebEx Meetings tool is great to use for our online school. "

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7162026)

CW

Chris W.

Client Services Specialist

> "Confusing prompts, technical jargon, and cumbersome configurations made the process unnecessarily complex."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6195426)

CA

Christine A.

Project Manager

> "Fosters productivity by remote collaboration by video conference calls and online meetings."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6554141)

GF

Georgios F.

Engineer

> "During online seminars I noticed that the screen sharing when the tutor wants to share the screen is not so clean."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6160845)

AM

Alejandro M.

Chief

> "I love how fast you can create large meeting and have them schedulized and under control"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7051763)

VC

Vinayak C.

DGM

> "There are occasional issues with connectivity and performance, which disrupt meetings and presentations."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6401713)

AH

Aaron H.

Sales and Inventory Analyst

> "Webex Suite is a strong choice for enterprises, especially those prioritizing security, collaboration features, and video quality."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6558382)

RV

Ramgopal V.

Embedded Software Developer

> "The only issue I've ever noticed is participants' inability to update the initial email address used to sign up. While the program has..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___4510680)

VR

Verified Reviewer

Data Centre Engineering Operations

> "The hardware is robust, with intuitive controls for users unfamiliar with the system."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6865685)

VC

Vinayak C.

DGM

> "Some users are finding the platform's interface to be a bit cluttered or overwhelming, particularly those who are accustomed to Zoom..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6401713)

GM

Greg M.

AV Technician

> "Ease of use, the interface is intuitive and and API integrations can be incredibly powerful"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6576775)

AS

Aimee S.

Director

> "WebEx feels like an old interface and a lot of the features are hidden or not available."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6079741)

VC

Valentina C.

instructional designer

> "Straightforward and immediately understandable interface even in the first uses"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6659527)

TO

TEMITAYO O.

Salesforce Developer

> "The interface can be a bit overwhelming for new users."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6441850)

VK

Valentin K.

Spring Intern

> "Modern, clean interface."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6514419)

Devendra Kumar S.

Manager

> "As of now, it is difficult to tailor the interface and user experience to fit the needs of different teams or departments."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___4448142)

Afiqul I.

Assistant Manager

> "I love the integration of Webex with other applications"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6680761)

Craig John C.

Business Intelligence Analyst

> "Integration with greater work environment leaves a lot to be desired."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6317050)

MF

Mara F.

Interpreter

> "Very high quality product with very good integrations capabilities and straightforward usage."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6842675)

MB

Myriam B.

Lawyer

> "This is something Webex should look into, as it seems it uses up too much power or bandwidth, and does not integrate smoothly with..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___4218740)

Noureen P.

Corporate Human Resources

> "Webex can also be integrated with other tools such as Microsoft Teams, Slack, and Google Workspace, making it easy to work seamlessly..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___4629048)

VR

Verified Reviewer

Student

> "Also, support for GSuite is lacking which is disappointing, as integration with Google Calendar would be very useful"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___2689641)

Devendra Kumar S.

Manager

> "Integration with existing business processes is also easy as Webex integrates with many popular platforms, such as Microsoft Office..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___4448142)

MB

Mark B.

Application Developer

> "It may just be due to my setup, but it does not seem to integrate as tightly with Outlook."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___3088860)

EH

Edward H.

Lead Infrastructure engineer

> "It is easy to use for non-technical users in the organization."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6493412)

EP

Ennio P.

ASPP

> "It is not as intuitive and easy to use as some similar programs"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6304200)

JJ

Joshua J.

Account Executive

> "Very user friendly!"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6837422)

Ryan H.

Marketing Manager

> "Too much of a hassle for the end user."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___4361620)

GF

Georgios F.

Engineer

> "The environment of Webex is very friendly and even if you are a first time user you can use it without any difficulties."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6160845)

AH

Abigail H.

Student

> "The UI is not incredibly intuitive and it can be hard to find certain options."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___3436106)

DW

Daniel W.

Chief Technology Officer

> "The product is very robust and easy to use on a daily basis."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___5037389)

HH

Hannah H.

Ophthalmologist

> "Webex was certainly usable but the user experience was not as good compared to some of the other apps that are also free."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___3245192)

AH

Aiden H.

Marketing Executive

> "The support desk are superb and respond to any questions in under 15 minutes allowing you to continue on with what you were working on..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___5037165)

Milton A.

IT

> "With my service provider, signing up for the service can be complicated."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6834984)

NC

Nikolas C.

CEO

> "I use it with specific nice of customers who are already webex users but that helps me to learn more about the product and to like it..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6199522)

BG

Bryson G.

CRNA

> "I dislike nothing about this service."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6660856)

RG

Raghav G.

Customer Support Lead

> "There are a lot of features in Webex that help me and my team deliver technical support to our customers."

[See full review](https://www.capterra.com/p/237272/Webex/#SoftwareAdvice___5027396)

AB

Ashish B.

digital marketer

> "The customer service was the most annoying aspect of this software. Since their customer service desk is located overseas, we..."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___4913096)

MY

Michelle Y.

CFO

> "It was great and after getting set up which took a while through customer service"

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6780738)

Mansi M.

Software Engineer

> "I do not like that they don't have effective customer support like chat, which could help me onboard easily."

[See full review](https://www.capterra.com/p/237272/Webex/#Capterra___4215110)

[View Reviews](https://www.capterra.com/p/237272/Webex/reviews/)

## User interface

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

4.52 (246)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

4.41 (7,413)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Zoom Phone

14/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features)

Webex Suite

Top features

24/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/237272/Webex/#features)

### Recognition

Zoom Phone is recognized as a top-rated tool in 3 Capterra Shortlist reports

Webex Suite is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Zoom Phone

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Webex Suite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoom Phone

-   By Zoom
-   Located in United States
-   Founded in 2011

Webex Suite

-   By Cisco
-   Located in United States
-   Founded in 2010

## Popular Comparisons

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

$10/month

Price

$4/month

4.5

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/168668-208535/Microsoft-Teams-vs-Zoom-Phone)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/)

vs

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

$25/month

Price

$4/month

4.3

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

$10/month

Price

$14.99/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-208535/Zoom-Video-Conferencing-vs-Zoom-Phone)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/)

vs

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

$25/month

Price

$14.99/month

4.3

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-237272/Zoom-Video-Conferencing-vs-Webex)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,174)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

$10/month

Price

$6/month

4.5

Features

4.3

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/176572-208535/Google-Hangouts-vs-Zoom-Phone)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/)

vs

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

$25/month

Price

$7/month

4.3

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/237272-247901/Webex-vs-Google-Workspace)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

$10/month

Price

Contact vendor for pricing

4.5

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163604-208535/GoTo-Connect-vs-Zoom-Phone)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/)

vs

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,174)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

$25/month

Price

$6/month

4.3

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/176572-237272/Google-Hangouts-vs-Webex)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[Aircall](https://www.capterra.com/p/184709/Aircall/)[4.21 (466)](https://www.capterra.com/p/184709/Aircall/reviews/)

$10/month

Price

$40/month

4.5

Features

4.1

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/184709-208535/Aircall-vs-Zoom-Phone)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/)

$25/month

Price

$8.75/month

4.3

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-237272/Slack-vs-Webex)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$10/month

Price

$30/month

4.5

Features

4.3

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/208535-242188/Zoom-Phone-vs-RingCentral-MVP)

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/)

vs

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,531)](https://www.capterra.com/p/163332/GoToMeeting/reviews/)

$25/month

Price

$14/month

4.3

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163332-237272/GoToMeeting-vs-Webex)