# Compare Zoom Phone vs Webex Suite 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoom Phone and Webex Suite based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/208535-237272/Zoom-Phone-vs-Webex --- # Zoom Phone vs Webex Suite Features and Cost Comparison Last updated May 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoom PhoneWebex Suite2/4 selected [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting Price $10.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [244 reviews](#user-reviews) Positive 227 Neutral 11 Negative 6 [## Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) Starting Price $25.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [7,402 reviews](#user-reviews) Positive 6,591 Neutral 679 Negative 132 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Feature ratings Call Center Management 4.0 Dashboard NA Call Logging 4.3 Call Recording 4.3 Call Tracking NA \--%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.6 Dashboard NA Call Logging NA Call Recording 4.5 Call Tracking 3.0 User satisfaction User satisfaction 4.5 User reviews[244](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.2 User satisfaction 4.4 User reviews[7,402](https://www.capterra.com/p/237272/Webex/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.2 Customer support 4.2 Price starts from Price starts from $10Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises. Best for Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. ## User reviews Pros & cons Victoria H. HR Director > "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948) BM Brendon M. Director of Operations > "the inability to change settings using the app, you have to go to the online web version to make changes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832) CB Cynthia B. Client Care Representative > "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) Kristl K. Sr Customer Service Rep > "Occasionally, experience dropped calls and poor audio quality." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) Gouthami K. Marketing Executive > "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995) JH James H. Managing Director > "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487) Kristl K. Sr Customer Service Rep > "Intuitive interface that blends seamlessly with existing Zoom video conferencing." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) CB Cynthia B. Client Care Representative > "There’s no way of checking the full call details when it’s ringing or copying the number before answering the call..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) PA PRITHVI A. Singing classes > "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) VR Verified Reviewer MBBS > "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) SC Sebastian C. Information Technology Intern > "Meetings, call recording, and call quality were all good." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) SM Sara M. photographer > "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) Jesse Z. Software Engineer > "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123) Ravi Teja K. Data Science Intern > "What I liked the least about Zoom Phone is it's occasional call quality issues." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779) SC Sebastian C. Information Technology Intern > "Good application for doing calls with other clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) PY Peipei Y. Dentist > "Sometimes connection isn’t good even with wifi." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650) WJ Whitney J. HR Assistant > "That's very nice for catching phone numbers and things of that nature." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) EJ Emma J. Director of Operations > "I always worry that it'll turn off mid-meeting due to getting overheated." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651) Lena W. Owner > "Ease of use for multitasking and the ability to use other features as well." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684) EAP Er Avinash P. Senior Technical Support Engineer > "Little changes cause disruptions." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) VR Verified Reviewer MBBS > "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) CL Carter L. Cost reduction consultant > "I have absolutely no complaints but they force me to write in this box 🤍" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) DH Dale H. Online Consultant > "It takes voice and video and integrates well into the Zoom family." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) AB Amar B. Customer Support > "Some times there is a network issue." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) AT Andrena T. Administration > "It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7120753) EL Evelyn L. Operations Manager > "Their support service needs to be better." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069) AM Ascah M. Content Writer > "I find this platform to be effective for secure communications with my clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741) VR Verified Reviewer Executive Director > "The connection seems to be the worst." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) SR Sam R. IT Manager > "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) Noxolo R. Tutor > "I am also not very fond of the fact that one needs to have a constant internet connection." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) Nishant T. Sr. Analyst > "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) KM Karthick M. Team Lead > "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108) WJ Whitney J. HR Assistant > "It's great for a business to use with it's employees." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) JL Jen L. Customer Engagement and Success Manager > "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681) SR Sam R. IT Manager > "Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) TD Thien D. Graduate Research Assistant > "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670) DH Dale H. Online Consultant > "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) VR Verified Reviewer Recruiting Enablement Specialist > "The UI is odd." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723) EAP Er Avinash P. Senior Technical Support Engineer > "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) SY Sydney Y. Programs Manager > "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906) SC Sebastian C. Information Technology Intern > "Good level of call security." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) NL Ntebaleng L. Animal Scientist > "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270) Nishant T. Sr. Analyst > "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) Diksha D. Bim Engineer > "Only one problem I have using this zoom phone is that it does not have any customer support service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568) VR Verified Reviewer Executive Director > "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) AR Alphin R. Senior Recruiter > "we are not able to do chat and voice call simultaneously." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494) CT Christina T. Creative designer > "I love that you can video chat with family, friends or businesses." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921) EC Eliel C. Office Manager > "Especially switching out of another company such as Ring Central that are huge but with poor customer service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873) PA PRITHVI A. Singing classes > "Just need an internet connection and easy to use ." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) Andrew K. Chief Operating Officer > "While the services is available at a great price, the overall customer support is extremely poor. Once we..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037) JC Jess C. Accounts Receivable Manager > "It is convenient for not having to use your personal phone for business." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460) RS Randall S. Systems Administator > "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147) Nishant T. Sr. Analyst > "Low cost platform compared to peers, makes it good choice for small enterprises" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) SB Stacey B. HR Coordinator > "It is very hard to hear people whether you use earphones or have it outloud." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056) EM Emily M. Speech and Language Therapist > "Additionally, I like how you can download the app, meaning I can have easy access to zoom on my phone and when I am..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4974784) VR Verified Reviewer Software engineering student > "I don't like how there are too many steps to log in." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161) CL Carter L. Cost reduction consultant > "My corporate head office just onboarded ZOOM Phones and I could NOT be happier." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) AG Ashmita G. Student > "The hundred member limit is an issue. " [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661) CB Claude B. Technician > "We are in a technological age and everyone is hustling and bustling." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182) VR Verified Reviewer GAM > "Internally that is just a mess and not time efficient at all." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) HM Harshal M. Technical Project Manager > "simple to use while driving mainly, allows simple call switch" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377) Juan Carlos O. Support Expert > "Expensive, if you use it on your phone using mobile data, you'll run out of it." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2920079) SM Sara M. photographer > "They improve the application quickly too." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) Hafizah S. Assistant Manager Business Development > "I had to cancel the session and join in it again using the VOIP option." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3022673) VR Verified Reviewer Videographer > "Not only does Zoom Phone work as a way to conduct video conferences, but it also works as a normal phone, can record..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3677638) SL Sheryl L. job developer > "I know there are limitations and it doesn't allow you to see everyone on the call." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2977050) DH Dale H. Online Consultant > "It's very easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) Michael F. Organizational Change Consultant > "I have not consistently been able to upload documents into the chat." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2945238) DP Dana P. Admin > "Easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516) VR Verified Reviewer GAM > "Screen sharing is a joke!" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) JS Josh S. IT Coordinator > "Love having an app on my cell phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127) MM Megan M. Executive Assistant > "I sometimes have issues with it syncing to my phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2981182) DB Devin B. AP Manager > "Zoom is great to use to keep in touch with co-workers." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6439724) JG Justin G. Senior Implementation Consultant > "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406) AB Amar B. Customer Support > "It's simple to use, and you may learn how to use it without any specific instruction or classes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) KK Kevin K. President > "We need to reduce our spend and they won't let us out of our contract until September. If I can't cut some..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2661718) Noxolo R. Tutor > "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) VR Verified Reviewer Assistant Manager (Pool) > "This software can be tough to see others when you are presenting. When you are the presenter, you may not be able to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2444804) KF Kennedy F. Speech Language Pathologist > "It was easy to access and navigate with somebody who was less familiar with the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) DB Daniel B. Lead Whatever/Whenever > "It is sometimes confusing to accept a call with your mobile app while you are connected on your computer. Besides..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2421154) [View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) KS Kimberly S. Patient Service Representative > "What I enjoy most about WebEx is the ability to communicate with those within my office to ensure the safety of the provider, if needed." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7062411) CG Carly G. Curriculum designer and trainer > "I can’t say this is something that I like Lisa about WebEx, but that it wasn’t integrated into the other communication programs they were..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7056918) Duncan C. Digital Solutions Lead > "I like that Webex Suite allows me to contact people outside of my organisation quickly, and also that Webex acts like my own phone ,where I..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6858460) EC Eli C. specialist > "Their texting feature can be frustrating if you are not texting with an existing contact." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7003901) Maaz P. Technical Support Engineer > "It allows users to conduct high quality meetings from laptops, mobiles and browsers without complicated setup." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7132316) Harshul S. Sr Tech support specialist for Network Operations > "The mobile version is ok but not as smooth as the desktop ." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7122622) Steven M. system technique > "I think it's a well-structured collaboration tool where I can seamlessly develop my hybrid work in meetings, communication, and file..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7020443) JP Jennifer P. Sr. Auditor > "It does not transcribe the audio, and at times, listening to the recording does not help; you will have to listen several times to capture..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6682692) YM Yasmin M. Accounting Assistant > "Webex Suite stood out to me for its strong video and audio quality, especially during longer meetings where stability really matters." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7132303) VR Verified Reviewer Software Developer > "The windows desktop client - especially the window handling in meetings. If you have 2+ monitors it is sometimes just stupid and it does not..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6592252) ANJ Aja Nurse J. Student > "I used it at Concordia University during my Introduction to Statistics course, which was self‑learning, but Webex was the platform I relied..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150812) YM Yasmin M. Accounting Assistant > "Some features are not as easy to find, which can make the learning process slower." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7132303) JR Jennifer R. Teacher > "As a teacher, what tend to like most about using Webex is how it makes parent communication fast, organized, and all in one place." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150485) OB Oluwatobi B. Graduate Teaching Assistant > "On few occasions, I have also experienced some technical glitches." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7087494) ANJ Aja Nurse J. Student > "Even though my course was self‑learning, Webex made it simple to connect with my instructor or TA, share my screen, and ask questions." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150812) VC Vinayak C. DGM > "Some users are finding the platform's interface to be a bit cluttered or overwhelming, particularly those who are accustomed to Zoom..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6401713) JR Jennifer R. Teacher > "Using Webex has made it much easier to stay connected through quick phone calls and text messages without needing to use personal contact..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150485) JG Jessica G. Realtor > "Sometimes hard to search and find past messages , when finding them and trying to click on them it doesn’t always take you to the message" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6791494) Yatra P. Omni Associate > "Webex Suite is a good app which offers wide range of features. But the best thing about Webex Suite is definitely it's video and audio..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7092199) TZA Theint Zarchi A. System Engineer > "Webex can consume a lot of CPU and memory, which may slow down older devices." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6756788) XL Xiang L. Director > "We can manage our calls, meetings, webinars, messagings, polling and events with this full collaboration tool." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6429272) CTAS Cornelius Tian Andi S. Owner > "Sometimes the application can be a bit resource-heavy, especially on older devices, which can cause lag or delays." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6777216) Yatra P. Omni Associate > "Webex Suite has everything that one search for like meetings, chat, and callings." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7092199) VC Vinayak C. DGM > "There are occasional issues with connectivity and performance, which disrupt meetings and presentations." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6401713) VR Verified Reviewer Marketer and Designer > "With my experience if you are looking tools for collaboration then, try webex suite with all the collaborating tools that I need in one..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6687580) VK Valentin K. Spring Intern > "Poor voice-isolation (in my partner´s case), no MS Office integration, good voice transcription" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6514419) ST Sasha T. Junior Digital Marketing Manager > "Its virtual meeting technology enables high definition both video and audio with very little lag; the integrated webinar allows complex..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6587509) VR Verified Reviewer Software Developer > "would like our company to switch to MS Teams, but because of the "vendor lock-in" of the VS-rooms it's not possible." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6592252) OM Oscar M. Senior Commissions Data Analyst > "I like that the tools enable us to perform many actions in an efficient way, the Webex space for meetings, calls integrated with outlook..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6473241) DT Daniel T. IT Engineer > "Functionality not as good as good as other market leaders and lacks the intergration of products like MS teams and zoom" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6744617) JP Jennifer P. Sr. Auditor > "The other great feature is that you can call in on your cellphone if necessary. When you have listened partially to the recording and close..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6682692) Milton A. IT > "With my service provider, signing up for the service can be complicated." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6834984) VC Vinayak C. DGM > "I like its reliability, the ability to share screens and use whiteboarding enhances our collaboration, and the option to record meetings is..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6401713) VR Verified Reviewer CS Senior Analyst > "I do not like that it can sometimes take a lot of bandwidth which causes my computer to run slower than normal" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6614974) Aditya Kumar V. Devops Engineer > "The thing I enjoyed most about Webex Suite is that it amalgamates all the must-have collaboration tools under one umbrella, from meetings..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6584180) DJ Derek J. Owner > "There's no web based video calls, it all has to go through their program and can be a hassle." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6587660) AH Aaron H. Sales and Inventory Analyst > "Additionally, its breakout room capabilities allow smaller team discussions within larger meetings, which is ideal for training and..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6558382) DP Dylan P. Lab Operations Associate > "I encountered some video quality problems initially, but I'm not sure if this was due to my network connection or the program itself." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6536272) AP Ale P. SWE > "Webex Suite offers reliable video conferencing, seamless collaboration tools, and strong security features." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6503524) QB Quantieshia B. Founder ceo > "Sometimes when trying to share screen, it won’t allow me to because of my settings." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6471827) DH Denise H. legal assistant > "I like that Webex can be used at home, at work, on the phone and truly any electronic device." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7071454) AG Alvaro G. Team Leader > "Constant relogin into the tool makes it less reliable when urgent meetings take place." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6527835) AH Aaron H. Sales and Inventory Analyst > "Webex’s whiteboarding tools, real-time annotation, and screen sharing make it easy for teams to brainstorm and work together." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6558382) SG Shauntel G. Operations Coordinator > "find it difficult to link external camera/mic when using it unlike some other products" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6808642) NB Nivesh B. Network Engineer > "Screen sharing, enhanced security features, intuitive UI & better video & audio features put the Webex Suite at the apex." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6644054) LH Luke H. Financial Advisor > "Menus take hunting round, setting up feels clunky." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7038639) AM Alejandro M. Chief > "I love how fast you can create large meeting and have them schedulized and under control" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7051763) UC Urgan C. Associate > "user interface can feel outdated and navigating settings sometimes requires too many steps" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6515742) Harshul S. Sr Tech support specialist for Network Operations > "It’s is reliable for meetings and the team communication, and it rarely crashes. Once you learn where is everything is, it’s is easy to use..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7122622) AaM Alfiya ashfaque M. Software Engineer - QA > "Sometimes I face lags while I use the web conferencing option." [See full review](https://www.capterra.com/p/237272/Webex/#SoftwareAdvice___6680772) AT Alejandra T. BU Hybrid IT Regional Sales Manager > "Easily interacts with many peripherals, allowing any call transfers to other devices, including interactive Monitors and cameras." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6806626) VR Verified Reviewer Software Engineer > "The user interface can feel outdated, and there are occasional connectivity issues." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6460969) JR Jennifer R. Teacher > "Communication feels more professional, organized, and efficient because everything is handled in one platform." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150485) VR Verified Reviewer Business head-North America > "User interface and experience wasn't intuitive and it wasn't easy to spot the functions such as screen sharing." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6310469) VB Viviana B. Production supervisor Engineer > "Our remote forest operations depend on video quality, so the software excels at giving you this with adaptive bandwidth management." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6574692) SS Sahil S. Assessment Engineer > "Sometimes, it becomes a bit cluttered when you have many people in the group chats." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6563959) JPN Jean Pierre N. Instructional Designer > "I find it a robust and user-friendly platform for communication with a small or large audience." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7074284) JL Joan L. Manager > "Application would sometimes crash on some of our employees devices." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6422949) Harshul S. Sr Tech support specialist for Network Operations > "The chat and meeting notes are very much helpful too because everything stays in theone place." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7122622) BD Brenda D. Service Program Manager > "occasionally I have experienced audio issues either during a call or if I have previously been using another platform." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6648804) VR Verified Reviewer Data Centre Engineering Operations > "The video and audio quality are generally stable and professional, which is critical for vendor-facing discussions." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6865685) JA Julian A. IT Specialist > "It can be a bit high in cost to maintain especially if your workplace is small." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6772420) VR Verified Reviewer Software Engineer > "High-quality video conferencing, reliable security features, and strong integration with other Cisco products." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6460969) VR Verified Reviewer Product management services > "Webex audio call has some issues related to quality." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6490493) Harshul S. Sr Tech support specialist for Network Operations > "It’s is good for team collaboration and feels stable compared to some other tools I used before." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7122622) MO Moses O. Customer Service Representative > "Webex Suite does not work perfectly when there is internet issues." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6476705) CTAS Cornelius Tian Andi S. Owner > "It has strong audio and video quality and helpful collaboration tools like screen sharing and messaging." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6777216) HA Hector A. Technical Support Engineer II > "Confusing tabs, seems to look like all the common tools are available but not of quick access" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6509538) ANJ Aja Nurse J. Student > "What I liked most about Webex Suite is how easy it was to join office hours and get help when I needed it." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___7150812) DG Duncan G. Solution Engineer > "Sometimes google calendar meetings did not load correctly." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6433143) CE Christina E. Owner > "My team LOVES using it to communicate all day long and keep synced up between branches." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6843590) JD Jess D. RN > "Sometimes the sound isn’t the best or it has a hard time connecting." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6422631) SY Scott Y. Content Creator > "Audio and video quality were excellent, screen sharing worked like a charm, and we had the option to record the session, but we ended up not..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6551911) VC Valentina C. instructional designer > "I occasionally had problems sharing content and experienced slowness in chatting" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6659527) Jeremy S. Network Administrator Sr. > "The ability to have different spaces for different projects or teams is great! "" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6846956) AB Allie B. Designer > "I find WebEX t be unreliable and not compatible with other microsoft products." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6473318) KK Khaled K. System administrator > "seamless integration of messaging, meetings, and calling, making collaboration smooth across different devices" [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6721642) GM Gregory M. Director > "Webex makes it hard to share your screen." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6446725) LY Loganne Y. Ultrasound Technologist > "Everything you need is in WebEx suite, it saves so much time because you do not have to go out to different sites to accomplish what you..." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6425167) VR Verified Reviewer Veterinary Student > "The software is not super modern, some boxes look out of date." [See full review](https://www.capterra.com/p/237272/Webex/#Capterra___6308241) [View Reviews](https://www.capterra.com/p/237272/Webex/reviews/) ## User interface [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) 4.52 (244) [Webex Suite](https://www.capterra.com/p/237272/Webex/) 4.41 (7,402) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Zoom Phone 14/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features) Webex Suite Top features 24/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/237272/Webex/#features) ### Recognition Zoom Phone is recognized as a top-rated tool in 3 Capterra Shortlist reports Webex Suite is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Zoom Phone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Webex Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoom Phone - By Zoom Video Communications - Located in United States - Founded in 2011 Webex Suite - By Cisco - Located in United States - Founded in 2010 ## Popular Comparisons [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) $10/month Price $4/month 4.5 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-208535/Microsoft-Teams-vs-Zoom-Phone) [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) $25/month Price $4/month 4.3 Features 4.4 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,581)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $10/month Price $14.99/month 4.5 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-208535/Zoom-Video-Conferencing-vs-Zoom-Phone) [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,581)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $25/month Price $14.99/month 4.3 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-237272/Zoom-Video-Conferencing-vs-Webex) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,110)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) $10/month Price $6/month 4.5 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/176572-208535/Google-Hangouts-vs-Zoom-Phone) [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,559)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $25/month Price $7/month 4.3 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/237272-247901/Webex-vs-Google-Workspace) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) $10/month Price Contact vendor for pricing 4.5 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-208535/GoTo-Connect-vs-Zoom-Phone) [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,110)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) $25/month Price $6/month 4.3 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/176572-237272/Google-Hangouts-vs-Webex) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $10/month Price $30/month 4.5 Features 4.3 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/208535-242188/Zoom-Phone-vs-RingCentral-MVP) [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) $25/month Price $8.75/month 4.3 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-237272/Slack-vs-Webex) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) $10/month Price $19/month 4.5 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/182004-208535/CloudTalk-vs-Zoom-Phone) [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,527)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) $25/month Price $14/month 4.3 Features 4.4 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163332-237272/GoToMeeting-vs-Webex)