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Healthcare providers, medical practices, physicians, clinics, hospitals
Practice Mate by Office Ally is a practice management software that simplifies revenue cycle management, reporting, billing, and streamlined booking to increase practice efficiency.
Its great for the money, tech support is awesome, working claims is a dream. Overall a great product.
We have been using the program since 12/01/2010 and we are all continually very frustrated.
Ease of use, fingerprint technology,versatility, great dashboard, reporting, will work when internet is down.
We have also had a problem with the program slowing down early in the morning and mid-day.
It is easy to find records, print and upload documents that are needed. You can make template, have favorites and save them for future use.
The customer support is incredibly difficult, the user interface is antiquated and buggy, there is frequent downtime, it is a massive difficult system and changes are very slow.
Easy to learn , easy functionality. Easy third party software integration , all managers and supervisors get to share the same dashboard.
Some things can get confusing at times with this software.
I've been very happy and will continue to use Practice Mate, the price is great and it's comprehensive. It connects to the clearing system, which is great.
However, once you give up on OfficeAlly and go with another EHR, the credit card people are rude and try to charge you a penalty for canceling your contract.
I also LOVE the customer service!!!! They are human and caring. I am very pleased with my experience overall with Practice Mate.
Getting charged for an excess of Claims for a particular insurance provider. The software isn't always smooth to operate.
Billing and accounting is accomplished quickly. Tech help is very helpful.
In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not.
I love the ease of scheduling appointments and checking clients in so that it can be easily and directly billed.
They have been a consistently great company. The only people I have seen or heard complain are those that tend to complain no matter what.
Harris CareTracker
Practice Mate
Top FeaturesHarris CareTracker
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