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Ideally suited to Managed Service Providers looking to for a modern PSA solution.
IT Departments and MSPs looking to improve their Business Management processes.
This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.
At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.
From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.
The only cons we have with the system are small quality of life problems.
The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.
They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.
For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements.
However, this is a criticism I would level at any decent and comprehensive PSA systems.
I find that the road map and RND were fantastic and that Kaseya is always improving their application for better workflows and productivity.
Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients.
The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.
Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult.
We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.
Lack of some essential functionality that many bigger MSPs may need.
The support team is amazing. They are always kind, patient and knowledgeable.
We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask.
Prioritize real-user-identified key features according to your needs to find your best fit.
HaloPSA
Top FeaturesKaseya BMS
HaloPSA
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Kaseya BMS
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